4 - Quality Flashcards
What Factors Might Influence Customers Interpretation Of Quality?
(4 Points)
~ Price.
~ Brand.
~ Customers personal expectations and experiences.
~ Nature of the product or service.
What Can Good Quality Help Achieve?
(5 Points)
~ Lower unit costs due to less waste.
~ Positive image to the customer.
~ USP.
~ Improved competitiveness.
~ Higher profits.
What Are The Benefits Of Improving Quality?
(4 Points)
~ Lower unit costs due to less waste.
~ Positive image to the customer.
~ USP.
~ Improved competitiveness.
What Are The
Drawbacks Of Improving Quality?
(4 Points)
~ Reluctance of employees to adapt to change.
~ Impacts pricing.
~ Relies on good relationships with suppliers.
~ Costly.
What Are The Quality Systems?
(2 Points)
~ Quality control.
~ Quality assurance.
What Is Quality Control?
Checking of a good or service before it is delivered to a customer.
What Are Benefits Of Quality Control?
(4 Points)
~ Improved and consistent product quality.
~ Cost reduction.
~ Leads to a competitive advantage.
~ Improved customer retention and loyalty.
What Are Drawbacks Of Quality Control?
(4 Points)
~ Costly implementation.
~ Time consuming.
~ Potential for human error.
~ Problems are only identified at the end of the process.
What Is Quality Assurance?
The checking of a product or service at each stage of its production.
What Are Benefits Of Quality Assurance?
(4 Points)
~ Spots faults during the production process, saving wastage.
~ Allows for a competitive advantage.
~ Enhances reputation of the business as there is a less chance of faulty goods.
~ Cost saving.
What Are Drawbacks Of Quality Assurance?
(4 Points)
~ High costs.
~ Time consuming.
~ May demotivate employees who feel under pressure.
~ Opportunity cost of managers time.
