4 - Quality

Question 1

What Are Some Methods Of Improving Quality?
(5 Points)

Answer 1

~ Training and motivation.

~ Understanding consumer expectations.

~ Using technology.

~ Working closely with suppliers.

~ Quality systems.

Question 2

What Are The 2 Quality Systems?

Answer 2

~ Quality control.

~ Quality assurance.

Question 3

Describe Quality Control
(2 Points)

Answer 3

~ System to ensure a final good or service meets a certain level of quality.

~ Involves identifying the deflects before it gets out to the customer.

Question 4

What Are The Benefits Of Quality Control?
(2 Points)

Answer 4

~ Avoids selling goods with defects, leading to less refunds.

~ Checks occur after the product is produced, leading to lower impacts on the production process.

Question 5

What Are The Drawbacks Of Quality Control?
(3 Points)

Answer 5

~ Increased inspections, leads to higher costs.

~ Checks occur after the product is produced, wastage occurs.

~ Requires specialist personnel.

Question 6

Describe Quality Assurance
(2 Points)

Answer 6

~ When systems are used to prevent defects from occurring.

~ Checks occur at each stage of the production process.

Question 7

What Are The Benefits Of Quality Assurance?
(2 Points)

Answer 7

~ Lower defects and less waste, leads to lower production costs and the ability to lower prices, leading to a competitive advantage.

~ Less defects over time, meaning increased reputation.

Question 8

What Are The Drawbacks Of Quality Assurance?
(3 Points)

Answer 8

~ Higher costs.

~ Following a process may slow down the production process, decreasing productivity.

~ Can lead to resistance and demotivation.

Question 9

Describe Total Quality Management (TQM)
(3 Points)

Answer 9

~ QA approach focused on the customer.

~ Improvement of products quality, through continuous improvement in the production process.

~ Process sees quality as the responsibility of all employees.

Question 10

What Are The Benefits Of TQM?
(3 Points)

Answer 10

~ Improves quality of the end product.

~ Increase customer loyalty, can mean business can put up higher prices.

~ Increase employee motivation.

Question 11

What Are The Drawbacks Of TQM?
(3 Points)

Answer 11

~ Cost of TQM culture.

~ Time lag.

~ Resistance from employees.

Question 12

What Are The Importance / Benefits Of Improving Quality?
(3 Points)

Answer 12

~ Differentiate products from rivals, due to a USP.

~ Gain a competitive advantage.

~ Able to increase prices.

Question 13

What Is The Impacts Of Poor Quality?
(5 Points)

Answer 13

~ Resistance of employees.

~ Ruins reputation.

~ Increase costs.

~ Recalls = refund = lower cash flow.

~ Finance required, to invest in training.