2.7 Application of techniques

Question 1

focus and refocus

Answer 1

Facilitating a conversation to balance a clients exploratory thinking with an action oriented focus

Question 2

Focused techniques

Answer 2

Close ended questions
interrupt and redirect
bottom lining
scaling or summary

Question 3

Which presents

Answer 3

Essential for guiding the conversation guiding the user and using active listening and presence

Question 4

Close ended questions benefits

Answer 4

• focus and re-focus conversation
• gain commitment
• shift to a new goal
• confirm what user is saying

Question 5

Close ended questions Disadvantages

Answer 5

Client can get defensive
can evoke sustain talk
unintentionally direct the conversation

Question 6

Interrupt and redirect

Answer 6

Focus
structure
specific direction

Question 7

Bottom Lining

Answer 7

• Brevity
• succinctness
• when client is avoiding
• focus and re-focus the conversation

Question 8

Scaling questions

Answer 8

• Define goal
• intention to change
• highlight progress
• for ongoing feedback
• importance readiness and confidence

Question 9

Types of Scaling questions

Answer 9

• Motivation ruler
• confidence ruler
• willingness ruler
• importance ruler
• readiness ruler