2.3 Active Listening

Question 1

Coach Mindfulness

Answer 1

Non-judge mental awareness of what is happening in the present moment - help for morning intervention that enhances coaching process and active listening skills - —support coach and managing on emotions thoughts and directives - showing up mindfully with clients helps them develop their own awareness

Question 2

Tips on mindful listening

Answer 2

Do not think about what to say next until the client has spoken last word
-pause after client has spoken
work clients words into the next step and story into the next step
-listen for emotions and facts
-do not interrupt
-mirror with client has said to confirm understanding

Question 3

**exam: Being skill

Answer 3

Circle in middle -coaching preference- surrounded by mindfulness - tabs are empathy, information, zest, playfulness, authenticity, courage, warmth

Question 4

Attentive and mindful = being present

Answer 4

Professional skill takes time to develop -client feels heard there’s less conflict and defensiveness -presence and importance of self-care for Coach -focus on hearing their story and understanding needs validated clients feelings and thoughts -being ‘with’ versus ‘doing to’

Question 5

Curious and open minded

Answer 5

Consider things with intentional curiosity -think things through and evaluate sides -avoid jumping to conclusions -seek out success -notice tone and body language –question any gaps -note concerns

Question 6

Pacing communication slowing down

Answer 6

-Trust and rapport not earn in one session set aside time to be relaxed limit -avoid distracting tasks before during session: pacing sessions builds trust and rapport

Question 7

Strong listening skills verbal

Answer 7

Basics :words and tone

• pace and speaking
• accentuation and inflection /

/core active listening skills: paraphrasing,mirroring, reflections and summaries

Question 8

Listen for what you can’t hear

Answer 8

-Best experiences and significant moments core values –challenges -future dreams and visions -use intuition

Question 9

Perceptive reflections (spoken)

Answer 9

• Enable person to hear back what they shared from another viewpoint
• limit questions leads interrogation
• -simple versus complex reflections
• perceptive reflections of this and ideas in conversation that can support change

Question 10

Perceptive reflections (unspoken)Using silence

Answer 10

Being comfortable with silence is vital -the power of pregnant pause (page 265 )-miller -wait why am I still talking that’s more (page 39) -sends message of confidence and autonomy

Question 11

Active mindful listening strategies

Answer 11

Listening with HEART -healing -energy -awareness -resiliency -transformation

Question 12

Evidence of strong listening skills

Answer 12

Core nonverbal cues

• eye Contact and facial expressions
• posture
• relaxed movement

Question 13

The big five mindful listening strategies

Answer 13

• Focus
• mindset/attitude
• skills and capacities
• habits practices and patterns
• attending to clients energy

Question 14

Seven key active listening skills

Answer 14

Be attentive

• ask open ended questions
• ask probing questions
• request clarification
• paraphrase
• be attuned to and reflect feelings
• summarize