14. Human Behaviour (5 - 7)

Question 1

Leadership and Followership

The art of influencing the thoughts and actions of others by your own behaviour and ideas

Answer 1

LEADERSHIP

509

Question 2

Leadership and Followership

The skill of complementing leadership to esure the optimal functioning and effectiveness of the group

Answer 2

FOLLOWERSHIP

509

Question 3

Leadership and Followership

The following is a definition of which type of the 4 leadership styles;

“encourages good teamwork by eliciting ideas from the vrew, listening to them and then acting. It encourages crew members to contribute as they believe their contribution to be valuable. This style os very synergistic”

Answer 3

INTERACTIVE STYLE
authoritarian style
paternalistic style
laissez-faire

509

Question 4

Leadership and Followership

The following is a definition of which type of the 4 leadership styles;

“personalities of this type ten to be excessively subservient to their superiors and excessively strict with their ‘inferiors’. This type of captain is rigid, autocratic thinking who is unreceptive to inputs from ‘inferiors’. Overvalues their own judgement and undervalue the judgements of cew. This style enourages very little genuine teamwork”

Answer 4

interactive style
AUTHORITARIAN STYLE
paternalistic stycle
laissez-faire

509

Question 5

Leadership and Followership

The following is a definition of which type of the 4 leadership styles;

“discourages any attempt by a junior to question their judgement. Highly conscious of their status and sees every actionc arried out by their subordinates as ‘simply carrying out their orders’. Praises are only given when actions are carried out exactly as per their wishes. This style encourages very little genuine teamwork”

Answer 5

interactive style
authoritarian style
PATERNALISTIC STYLE
laissez-faire

509

Question 6

Leadership and Followership

The following is a definition of which type of the 4 leadership styles;

“characterised by the leaders lack of intervention in, and engagement wit the decision making and actions of subordinates”

Answer 6

interactive style
authoritarian style
paternalistic style
LAISSEZ-FAIRE

509

Question 7

Leadership and Followership

Leadership style can be categorised according to the balance of 2 driving factors, which are

1. ____ orientation
2. ____ orientation

Answer 7

1. TASK ORIENTATION
2. PERSON ORIENTATION

511

Question 8

Leadership and Followership

Task orientation defines the level of committment to ____ (G)

Answer 8

ACHIEVING THE GOAL

511

Question 9

Leadership and Followership

Person orientation defines the level of commitment to ____ (P)

Answer 9

SATISFYING EACH PERSONS NEEDS

511

Question 10

Leadership and Followership

____ orientation defines the level of commitment to achieving the goal (G)

Answer 10

TASK ORIENTATION

511

Question 11

Leadership and Followership

____ orientation defines the level fo committment to satisfying each persons needs (P)

Answer 11

PERSON ORIENTATION

511

Question 12

Leadership and Followership

The ideal pilot will fall somewhere between which 2 categories on the Person (P) and Goal (G) matrix

Answer 12

P+ G+

511

Question 13

Leadership and Followership

INSERT QUESTION ABOUT P G MATRIX HERE!!!!!!!

511

Question 14

Communication

The exchange of information between individuals

Answer 14

COMMUNICATION

525

Question 15

Communication

The following is a definition of which of the 4 types of communication;

“The purpose is to obtain information i.e. what is the latest RVR information”

Answer 15

INSTRUMENTAL COMMUNICATION
informative communication
ritual communication
persausive communication

525

Question 16

Communication

The following is a definition of which of the 4 types of communication;

“The purpose is to explain something or to allow the receiver to understand something i.e. if the latest RVR is 200m we will go around, if it is higher, we will hold at the approach fix”

Answer 16

instrumental communication
INFORMATIVE COMMUNICATION
ritual communication
persausive communication

525

Question 17

Communication

The following is a definition of which of the 4 types of communication;

“used to reinforce social bounds and is determined by cultura and social norms i.e. in western cultuers it is customary to greet people with ‘hello’”

Answer 17

instrumental communication
informative communication
RITUAL COMMUNICATION
persausive communication

525

Question 18

Communication

The following is a definition of which of the 4 types of communication;

“has the objective of modifying anothers actions i.e. put the power levers back immediately”

Answer 18

instrumental communication
informative communication
ritual communication
PERSAUSIVE COMMUNICATION

525

Question 19

Communication

For communication to take place, what 3 things must there be

Answer 19

1. TRANSMITTER
2. MESSAGE
3. RECEIVER

525

Question 20

Communication

persausive communication is an example of what sort of communication

Answer 20

1-WAY COMMUNICATION

526

Question 21

Communication

Communication can be one of what 2 things

i.e. please conduct the landing check list vs can you carry out landing checks

Answer 21

1. EXPLICIT
2. IMPLICIT

526

Question 22

Communication

The various types of signaling that can be done without words

Answer 22

NON VERBAL COMMUNICATION

527

Question 23

Communication

What are the following 6 examples of non verbal communication;

1. ____ : looking at or away from someone
2. ____ : standing arms folded
3. ____ : waving hands energetically
4. ____ : scowling
5. ____ : standing facing away from the transmitter (talker)
6. ____ : standing far away

Answer 23

1. EYE CONTACT / LACK OF EYE CONTACT
2. BODY POSTURE
3. HAND MOVEMENT
4. FACIAL EXPRESSION
5. BODY ORIENTATION
6. DISTANCE

527

Question 24

Communication

Non verbal communication is SUBTLE or UNSUBTLE and sometimes ____

Answer 24

1. SUBTLE
2. UNCONSCIOUS

527

Question 25

# Communication *Non verbal* communucation can be used to add what to verbal communucation and reduce what

Answer 25

1. EMPHASIS 2. AMBIGUITY ## Footnote 527

Question 26

# Communication Estimated ____% of communication involves some non verbal elements

Answer 26

75% ## Footnote 527

Question 27

# Communication A threat in the cockpit with both pilots sitting facing front

Answer 27

SIDE-by-SIDE SEATING leads to loss of critical non verbal communication ## Footnote 527

Question 28

# Communication The following is an example of which of the 5 influences on the quality of communication; *"poor radio reception, interference, noise, hurried speech or messages"*

Answer 28

**INTELLIGIBILITY** ambiguity uniqueness quantity common language ## Footnote 528

Question 29

# Communication The following is an example of which of the 5 influences on the quality of communication; *"misunderstood or misinterpreted information. Casual or poorly consutrcted messages or messages which use non standard terms"*

Answer 29

intelligibility **AMBIGUITY** uniqueness quantity common language ## Footnote 528

Question 30

# Communication The following is an example of which of the 5 influences on the quality of communication; *"the information is very specific i.e. the call sign of an aircracft"*

Answer 30

intelligibility ambiguity **UNIQUENESS** quantity common language ## Footnote 528

Question 31

# Communication The following is an example of which of the 5 influences on the quality of communication; *"A very long message or containing a lot of information is likely to result in information being lost"*

Answer 31

intelligibility ambiguity uniqueness **QUANTITY** common language ## Footnote 528

Question 32

# Communication The following is an example of which of the5 influences on the quality of communication; *"ICAO mandated English proficiency examinations for all pilots as English is the language of the sky"*

Answer 32

intelligibility ambiguity uniqueness quantity **COMMON LANGUAGE** ## Footnote 528

Question 33

# Communication A series of terms, expressions and words, all of which have vey specific meanings and very specific rules about the context in whcih they can be used

Answer 33

PROFESSIONAL LANGUAGE ## Footnote 529

Question 34

# Communication Using professional language may significantly reduce errors resulting from ____ or ____

Answer 34

1. MISINTERPRETATION 2. MISUNDERSTANDING ## Footnote 529

Question 35

# Communication Below a certain height during the depature and arrival, communication is confined solely to professional matters. This is known as what

Answer 35

STERILE COCKPIT ## Footnote 529

Question 36

# Communication The primary means for doing text based communication between the flight deck and traffic controller | CPDLC

Answer 36

CONTROLLER PILOT DATA LINK COMMUNICATIONS (CPDLC) ## Footnote 530

Question 37

# Communication What are 3 advantages of the CPDLC system; 1. ____ : reduces or eliminated 2. ____ : cannot be mis-spoken 3. ____ : no risk associated to distance from radio transmitters | CONTROLLER PILOT DATA LINK COMMUNICATION

Answer 37

1. AMBIGUITY - reduced or eliminated 2. POOR PRONOUNCIATION - no verbal communication so words cannot be mis-spoken 3. RADIO RECEPTION - eliminates poor radio reception and noise which interfer with spoken words ## Footnote 520

Question 38

# Conflict What are the 2 types of conflict

Answer 38

1. *INTRA*PERSONAL CONFLICT 2. *INTER*PERSONAL CONFLICT ## Footnote 531

Question 39

# Conflict The following is a definition of which of the 2 types of conflict; *"experienced by individuals when holding conflicting opinions about something"*

Answer 39

INTRAPERSONAL CONFLICT ## Footnote 531

Question 40

# Conflict The following is a definition of whih of the 2 types of conflict; *"arises between 2 or more people"*

Answer 40

INTERPERSONAL CONFLICT ## Footnote 531

Question 41

# Conflict Conflict between 2 individualls usually occurs due to what 2 things

Answer 41

1. DIFFERENCE OF OPINION 2. FAILURE OF COMMUNICATION ## Footnote 531

Question 42

# Conflict The following *purpose* is aligned to which of the 5 levels of conflict; *"Resolve the issue"*

Answer 42

***CONFLICT LEVEL | PURPOSE*** **LEVEL 1 - PROBLEM TO BE SOLVED | RESOLVE THE ISSUE** level 2 - difference of opinion | protect and defend your point of view level 3 - confrontation | influence or win the argument. change others behaviours level 4 - fight or flight | disengage or prevail level 5 - combat | defeat the other person ## Footnote 532

Question 43

# Conflict The following *purpose* is aligned to which of the 5 levels of conflict; *"protect and defend your point of view"*

Answer 43

***CONFLICT LEVEL | PURPOSE*** level 1 - problem to be solved | resolve the issue **LEVEL 2 - DIFFERENCE OF OPINION | PROTECT AND DEFEND YOUR VIEW POINT** level 3 - confrontation | influence or win the argument. change others behaviours level 4 - fight or flight | disengage or prevail level 5 - combat | defeat the other person ## Footnote 532

Question 44

# Conflict The following *purpose* is aligned to which of the 5 levels of conflict; *"Influence or win the argument. Change the others behaviour*

Answer 44

***CONFLICT LEVEL | PURPOSE*** level 1 - problem to be solved | resolve the issue level 2 - difference of opinion | protect and defend your point of view **LEVEL 3 - CONFRONTATION | INFLUENCE OR WIN THE ARGUMENT. CHANGE OTHERS BEHAVIOURS** level 4 - fight or flight | disengage or prevail level 5 - combat | defeat the other person ## Footnote 532

Question 45

# Conflict The following *purpose* is aligned to which of the 5 levels of conflict; *"disengage or prevail"*

Answer 45

***CONFLICT LEVEL | PURPOSE*** level 1 - problem to be solved | resolve the issue level 2 - difference of opinion | protect and defend your point of view level 3 - confrontation | influence or win the argument. change others behaviours **LEVEL 4 - FIGHT OR FLIGHT | DISENGAGE OR PREVAIL** level 5 - combat | defeat the other person ## Footnote 532

Question 46

# Conflict The following *purpose* is aligned to which of the 5 levels of conflict; *"defeat the other person"*

Answer 46

***CONFLICT LEVEL | PURPOSE*** level 1 - problem to be solved | resolve the issue level 2 - difference of opinion | protect and defend your point of view level 3 - confrontation | influence or win the argument. change others behaviours level 4 - fight or flight | disengage or prevail **LEVEL 5 - COMBAT | DEFEAT THE OTHER PERSON** ## Footnote 532

Question 47

# Conflict The following defines which of the 6 types of counter measures that can be used to ensure conflict does not develop past level 1; *"ask open questions to overcome misunderstandings"*

Answer 47

**INQUIRY** active listening advocacy feedback meta-communication negotiation ## Footnote 534

Question 48

# Conflict The following defines which of the 6 types of counter meastures that can be used to ensure conflict does not develop past level 1; *"Listen to what is being said to you rather than preparing what you want to say next"*

Answer 48

inquiry **ACTIVE LISTENING** advocacy feedback meta-communication negotiation ## Footnote 534

Question 49

# Conflict The following defines which of the 6 types of counter measures that can be used to ensure conflict does not develop past level 1; *"Present an argument in favour of your view"*

Answer 49

inquiry active listening **ADVOCACY** feedback meta-communication negotiation ## Footnote 534

Question 50

# Conflict The following defines which of the 6 types of counter measures that can be used to ensure conflict doew not develop past level 1; *"Providing feedback is vital to effective communication and helps avoid directly negative feedback"*

Answer 50

inquiry active listening advocacy **FEEDBACK** meta-communication negotiation ## Footnote 534

Question 51

# Conflict The following defines which of the 6 types of counter measures that can be used to ensure conflict does not develop past level 1; *"restrict unhelpful non-verbal cues whne conflict arises. Prahse forceful points of view with positive body language i.e. with a smile when making difficult requests"*

Answer 51

inquiry active listening advocacy feedback **META-COMMUNICATION** negotiation ## Footnote 534

Question 52

# Conflict The following defines which of the 6 types of counter measures that can be used to ensure conflict does not develop past level 1; *"can be used to discuss and compromise on conflicting differences of opinion"*

Answer 52

inquiry active listening advocacy feedback meta-communication **NEGOTIATION** ## Footnote 534