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ATPL - [Mod 1] Human Performance > 14. Human Behaviour (5 - 7) > Flashcards

14. Human Behaviour (5 - 7) Flashcards

1
Q

Leadership and Followership

The art of influencing the thoughts and actions of others by your own behaviour and ideas

A

LEADERSHIP

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2
Q

Leadership and Followership

The skill of complementing leadership to esure the optimal functioning and effectiveness of the group

A

FOLLOWERSHIP

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3
Q

Leadership and Followership

The following is a definition of which type of the 4 leadership styles;

“encourages good teamwork by eliciting ideas from the vrew, listening to them and then acting. It encourages crew members to contribute as they believe their contribution to be valuable. This style os very synergistic”

A

INTERACTIVE STYLE
authoritarian style
paternalistic style
laissez-faire

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4
Q

Leadership and Followership

The following is a definition of which type of the 4 leadership styles;

“personalities of this type ten to be excessively subservient to their superiors and excessively strict with their ‘inferiors’. This type of captain is rigid, autocratic thinking who is unreceptive to inputs from ‘inferiors’. Overvalues their own judgement and undervalue the judgements of cew. This style enourages very little genuine teamwork”

A

interactive style
AUTHORITARIAN STYLE
paternalistic stycle
laissez-faire

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5
Q

Leadership and Followership

The following is a definition of which type of the 4 leadership styles;

“discourages any attempt by a junior to question their judgement. Highly conscious of their status and sees every actionc arried out by their subordinates as ‘simply carrying out their orders’. Praises are only given when actions are carried out exactly as per their wishes. This style encourages very little genuine teamwork”

A

interactive style
authoritarian style
PATERNALISTIC STYLE
laissez-faire

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6
Q

Leadership and Followership

The following is a definition of which type of the 4 leadership styles;

“characterised by the leaders lack of intervention in, and engagement wit the decision making and actions of subordinates”

A

interactive style
authoritarian style
paternalistic style
LAISSEZ-FAIRE

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7
Q

Leadership and Followership

Leadership style can be categorised according to the balance of 2 driving factors, which are

  1. ____ orientation
  2. ____ orientation
A
  1. TASK ORIENTATION
  2. PERSON ORIENTATION

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8
Q

Leadership and Followership

Task orientation defines the level of committment to ____ (G)

A

ACHIEVING THE GOAL

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9
Q

Leadership and Followership

Person orientation defines the level of commitment to ____ (P)

A

SATISFYING EACH PERSONS NEEDS

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10
Q

Leadership and Followership

____ orientation defines the level of commitment to achieving the goal (G)

A

TASK ORIENTATION

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11
Q

Leadership and Followership

____ orientation defines the level fo committment to satisfying each persons needs (P)

A

PERSON ORIENTATION

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12
Q

Leadership and Followership

The ideal pilot will fall somewhere between which 2 categories on the Person (P) and Goal (G) matrix

A

P+ G+

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13
Q

Leadership and Followership

INSERT QUESTION ABOUT P G MATRIX HERE!!!!!!!

511

A
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14
Q

Communication

The exchange of information between individuals

A

COMMUNICATION

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15
Q

Communication

The following is a definition of which of the 4 types of communication;

“The purpose is to obtain information i.e. what is the latest RVR information”

A

INSTRUMENTAL COMMUNICATION
informative communication
ritual communication
persausive communication

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16
Q

Communication

The following is a definition of which of the 4 types of communication;

“The purpose is to explain something or to allow the receiver to understand something i.e. if the latest RVR is 200m we will go around, if it is higher, we will hold at the approach fix”

A

instrumental communication
INFORMATIVE COMMUNICATION
ritual communication
persausive communication

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17
Q

Communication

The following is a definition of which of the 4 types of communication;

“used to reinforce social bounds and is determined by cultura and social norms i.e. in western cultuers it is customary to greet people with ‘hello’”

A

instrumental communication
informative communication
RITUAL COMMUNICATION
persausive communication

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18
Q

Communication

The following is a definition of which of the 4 types of communication;

“has the objective of modifying anothers actions i.e. put the power levers back immediately”

A

instrumental communication
informative communication
ritual communication
PERSAUSIVE COMMUNICATION

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19
Q

Communication

For communication to take place, what 3 things must there be

A
  1. TRANSMITTER
  2. MESSAGE
  3. RECEIVER

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20
Q

Communication

persausive communication is an example of what sort of communication

A

1-WAY COMMUNICATION

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21
Q

Communication

Communication can be one of what 2 things

i.e. please conduct the landing check list vs can you carry out landing checks

A
  1. EXPLICIT
  2. IMPLICIT

526

22
Q

Communication

The various types of signaling that can be done without words

A

NON VERBAL COMMUNICATION

527

23
Q

Communication

What are the following 6 examples of non verbal communication;

  1. ____ : looking at or away from someone
  2. ____ : standing arms folded
  3. ____ : waving hands energetically
  4. ____ : scowling
  5. ____ : standing facing away from the transmitter (talker)
  6. ____ : standing far away
A
  1. EYE CONTACT / LACK OF EYE CONTACT
  2. BODY POSTURE
  3. HAND MOVEMENT
  4. FACIAL EXPRESSION
  5. BODY ORIENTATION
  6. DISTANCE

527

24
Q

Communication

Non verbal communication is SUBTLE or UNSUBTLE and sometimes ____

A
  1. SUBTLE
  2. UNCONSCIOUS

527

25
Q

Communication

Non verbal communucation can be used to add what to verbal communucation and reduce what

A
  1. EMPHASIS
  2. AMBIGUITY

527

26
Q

Communication

Estimated ____% of communication involves some non verbal elements

27
Q

Communication

A threat in the cockpit with both pilots sitting facing front

A

SIDE-by-SIDE SEATING
leads to loss of critical non verbal communication

527

28
Q

Communication

The following is an example of which of the 5 influences on the quality of communication;

“poor radio reception, interference, noise, hurried speech or messages”

A

INTELLIGIBILITY
ambiguity
uniqueness
quantity
common language

528

29
Q

Communication

The following is an example of which of the 5 influences on the quality of communication;

“misunderstood or misinterpreted information. Casual or poorly consutrcted messages or messages which use non standard terms”

A

intelligibility
AMBIGUITY
uniqueness
quantity
common language

528

30
Q

Communication

The following is an example of which of the 5 influences on the quality of communication;

“the information is very specific i.e. the call sign of an aircracft”

A

intelligibility
ambiguity
UNIQUENESS
quantity
common language

528

31
Q

Communication

The following is an example of which of the 5 influences on the quality of communication;

“A very long message or containing a lot of information is likely to result in information being lost”

A

intelligibility
ambiguity
uniqueness
QUANTITY
common language

528

32
Q

Communication

The following is an example of which of the5 influences on the quality of communication;

“ICAO mandated English proficiency examinations for all pilots as English is the language of the sky”

A

intelligibility
ambiguity
uniqueness
quantity
COMMON LANGUAGE

528

33
Q

Communication

A series of terms, expressions and words, all of which have vey specific meanings and very specific rules about the context in whcih they can be used

A

PROFESSIONAL LANGUAGE

529

34
Q

Communication

Using professional language may significantly reduce errors resulting from ____ or ____

A
  1. MISINTERPRETATION
  2. MISUNDERSTANDING

529

35
Q

Communication

Below a certain height during the depature and arrival, communication is confined solely to professional matters. This is known as what

A

STERILE COCKPIT

529

36
Q

Communication

The primary means for doing text based communication between the flight deck and traffic controller

CPDLC

A

CONTROLLER PILOT DATA LINK COMMUNICATIONS
(CPDLC)

530

37
Q

Communication

What are 3 advantages of the CPDLC system;

  1. ____ : reduces or eliminated
  2. ____ : cannot be mis-spoken
  3. ____ : no risk associated to distance from radio transmitters

CONTROLLER PILOT DATA LINK COMMUNICATION

A
  1. AMBIGUITY - reduced or eliminated
  2. POOR PRONOUNCIATION - no verbal communication so words cannot be mis-spoken
  3. RADIO RECEPTION - eliminates poor radio reception and noise which interfer with spoken words

520

38
Q

Conflict

What are the 2 types of conflict

A
  1. INTRAPERSONAL CONFLICT
  2. INTERPERSONAL CONFLICT

531

39
Q

Conflict

The following is a definition of which of the 2 types of conflict;

“experienced by individuals when holding conflicting opinions about something”

A

INTRAPERSONAL CONFLICT

531

40
Q

Conflict

The following is a definition of whih of the 2 types of conflict;

“arises between 2 or more people”

A

INTERPERSONAL CONFLICT

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41
Q

Conflict

Conflict between 2 individualls usually occurs due to what 2 things

A
  1. DIFFERENCE OF OPINION
  2. FAILURE OF COMMUNICATION

531

42
Q

Conflict

The following purpose is aligned to which of the 5 levels of conflict;

“Resolve the issue”

A

CONFLICT LEVEL | PURPOSE
LEVEL 1 -
PROBLEM TO BE SOLVED | RESOLVE THE ISSUE
level 2 -
difference of opinion | protect and defend your point of view
level 3 -
confrontation | influence or win the argument. change others behaviours
level 4 -
fight or flight | disengage or prevail
level 5 -
combat | defeat the other person

532

43
Q

Conflict

The following purpose is aligned to which of the 5 levels of conflict;

“protect and defend your point of view”

A

CONFLICT LEVEL | PURPOSE
level 1 -
problem to be solved | resolve the issue
LEVEL 2 -
DIFFERENCE OF OPINION | PROTECT AND DEFEND YOUR VIEW POINT
level 3 -
confrontation | influence or win the argument. change others behaviours
level 4 -
fight or flight | disengage or prevail
level 5 -
combat | defeat the other person

532

44
Q

Conflict

The following purpose is aligned to which of the 5 levels of conflict;

“Influence or win the argument. Change the others behaviour

A

CONFLICT LEVEL | PURPOSE
level 1 -
problem to be solved | resolve the issue
level 2 -
difference of opinion | protect and defend your point of view
LEVEL 3 -
CONFRONTATION | INFLUENCE OR WIN THE ARGUMENT. CHANGE OTHERS BEHAVIOURS
level 4 -
fight or flight | disengage or prevail
level 5 -
combat | defeat the other person

532

45
Q

Conflict

The following purpose is aligned to which of the 5 levels of conflict;

“disengage or prevail”

A

CONFLICT LEVEL | PURPOSE
level 1 -
problem to be solved | resolve the issue
level 2 -
difference of opinion | protect and defend your point of view
level 3 -
confrontation | influence or win the argument. change others behaviours
LEVEL 4 -
FIGHT OR FLIGHT | DISENGAGE OR PREVAIL
level 5 -
combat | defeat the other person

532

46
Q

Conflict

The following purpose is aligned to which of the 5 levels of conflict;

“defeat the other person”

A

CONFLICT LEVEL | PURPOSE
level 1 -
problem to be solved | resolve the issue
level 2 -
difference of opinion | protect and defend your point of view
level 3 -
confrontation | influence or win the argument. change others behaviours
level 4 -
fight or flight | disengage or prevail
LEVEL 5 -
COMBAT | DEFEAT THE OTHER PERSON

532

47
Q

Conflict

The following defines which of the 6 types of counter measures that can be used to ensure conflict does not develop past level 1;

“ask open questions to overcome misunderstandings”

A

INQUIRY
active listening
advocacy
feedback
meta-communication
negotiation

534

48
Q

Conflict

The following defines which of the 6 types of counter meastures that can be used to ensure conflict does not develop past level 1;

“Listen to what is being said to you rather than preparing what you want to say next”

A

inquiry
ACTIVE LISTENING
advocacy
feedback
meta-communication
negotiation

534

49
Q

Conflict

The following defines which of the 6 types of counter measures that can be used to ensure conflict does not develop past level 1;

“Present an argument in favour of your view”

A

inquiry
active listening
ADVOCACY
feedback
meta-communication
negotiation

534

50
Q

Conflict

The following defines which of the 6 types of counter measures that can be used to ensure conflict doew not develop past level 1;

“Providing feedback is vital to effective communication and helps avoid directly negative feedback”

A

inquiry
active listening
advocacy
FEEDBACK
meta-communication
negotiation

534

51
Q

Conflict

The following defines which of the 6 types of counter measures that can be used to ensure conflict does not develop past level 1;

“restrict unhelpful non-verbal cues whne conflict arises. Prahse forceful points of view with positive body language i.e. with a smile when making difficult requests”

A

inquiry
active listening
advocacy
feedback
META-COMMUNICATION
negotiation

534

52
Q

Conflict

The following defines which of the 6 types of counter measures that can be used to ensure conflict does not develop past level 1;

“can be used to discuss and compromise on conflicting differences of opinion”

A

inquiry
active listening
advocacy
feedback
meta-communication
NEGOTIATION

534

ATPL - [Mod 1] Human Performance (21 decks)

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