1.2.3 Clinical Skills: Difficult Patients Flashcards
These techniques would be useful in dealing with which type of difficult patient?
Dependent
These techniques would be useful in dealing with which type of difficult patient?
Culturally different
These techniques would be useful in dealing with which type of difficult patient?
Introverted
These techniques would be useful in dealing with which type of difficult patient?
Demanding patients
These techniques would be useful in dealing with which type of difficult patient?
Angry
These techniques would be useful in dealing with which type of difficult patient?
Highly emotional (dramatic)
These techniques would be useful in dealing with which type of difficult patient?
Drug seeking
These techniques would be useful in dealing with which type of difficult patient?
Violent
What are some outside sources of influence that can effect the way a patient presents him or herself?
Financial issues, Family stress, Household problems, Fear, Anxiety, Exposure/vulnerability
These techniques would be useful in dealing with which type of difficult patient?
Chatty
These techniques would be useful in dealing with which type of difficult patient?
Depressed
These techniques would be useful in dealing with which type of difficult patient?
Patient with a long-suffering agenda
These techniques would be useful in dealing with which type of difficult patient?
Flirtatious
These techniques would be useful in dealing with which type of difficult patient?
Psychotic
What are the key take home points for being a good communicator within a physician’s role?
Good listener
Give patients benefit of doubt
Empathetic not sympathetic
Reveal “hidden agenda”
Be tolerant
Develop a strategy for managing emotions
Play well with others
Establish agenda
Be compassionate
Remain non-threatening
Make a “contract”
Look at the big picture
These techniques would be useful in dealing with which type of difficult patient?
Non-compliant
These techniques would be useful in dealing with which type of difficult patient?
Abusive
What are some attributes/skills that make physician’s better at communicating?
Negotiator, Active listening, Empathy, Effective change agent, Team player, Leader, Teacher
What are some of the basic communication skills that can applied to every patient conversation?
Genuine positive regard
Friendly demeanor
Open posture
Active listening
Agenda setting
Patient centered style
What are some potential consequences of poor communication?
Jeopardize patient safety
Misunderstandings about care outcomes
Decreased compliance
Decreased job satisfaction
