xfinity video Flashcards
What is the 3 digit code that Activates / Deactivates channel lock on the XFINITY TV remote?
973
What is the code to unlock volume controls?
993
What is the code you push if you can’t find a code that works for your TV?
991
Name the 2 types of PIN codes used by the customer to control XFINITY TV?
- Parental Control Lock Pin2. Purchase Pin
What button would you push on a DTA remote when a customer lost sound on a DTA device?
Language button
What is the name of Comcast’s new RF remote control?
XR-11 remote (As of November 11, 2014)(Einstein Doc. PRD1333)
What indicates the batteries are good on an XR-2 remote?
3 green blinks indicates battery power is good
What models can use Xfinity On Demand on a TiVo box?
Premiere Series 4 DVR & Roamio Series 5 DVR(Einstein Doc. HOW4770)
Name the 6 TV Rating Locks under Parental Controls?
Y, Y7, G, PG, TV-14, TV-MA
What is the color of the Y component jack?
Green
What connector color is used for left channel baseband audio?
White
What colors transport the picture signal in component cables?
Red, Blue, Green
What is the common color of a coaxial SPDIF?
Orange
Which HDTV video connection uses RCA connectors?
Component
What is the 19-pin connector for digital video?
HDMI
What is the 29-pin connector for digital video?
DVI
What are the MPEG picture types?
I, P, and B pictures
What is the term for pulling wires through finished walls?
Fish (Wall fish)
When referring to video display technology, what does LED stand for?
Light Emitting Diode
What is the name of a device or software that enables compression and/or decompression for digital video?
Video codec
The input/output on the DTA accepts which cable format?
Coax
What is the Xfinity Video Rule of Three?
- Welcome Kit and Quick Tip Cards2. How to access and navigate on screen guide3. What and how to use VOD
How many times is a scene redrawn using progressive scanning?
59.94 times per second
What safety retrofit must be performed on certain Technicolor uDTAs?
A rubber sleeve must be added to the power connector
What Comcast product allows you to watch XOD without a STB, set parental controls, choose your viewing experience and picture formats while accessing thousands of movies and TV shows?
Xfinity TV on Xbox(Einstein Doc. PRD1029)
It is the name of our customer privacy policy for our video, internet and phone services
Comcast Customer Privacy Notice(Einstein Doc. HOW9408)
This explains how we protect and respect the privacy rights of our employees and parties with whom we do business, such as suppliers, contractors and customers.
Code of Conduct
Name at least 4 remotes that Comcast currently supports?
Universal Grey remote w/ Grey OK/Select buttonUniversal Grey remote w/ Red OK/Select buttonUniversal Platinum remote w/ Red OK/Select buttonDTA remote(s) (Original or Big Button)XR2XR5XR5 (v3 or v4)XR11
What is the minimum service level for OnDemand?
Limited Basic w/ at least one STB(Einstein Doc. TLK1037)
What control features does OnDemand have?
Rewind, Fast-forward, pause.
How long does an OnDemand rental last after your order, so you can finish watching it at your convenience?
24 hrs (unless it’s a 2 day rental, than it’s 48 hours)(Einstein Doc. HOW3404)
What product allows a customer to take control of their viewing experience?
OnDemand
What is the name of the service that provides the ability to watch VOD for customers who also have an Xbox LIVE Gold subscription?
Xfinity TV on Xbox
What is the requirements for Xfinity TV on Xbox 360?
Xbox 360 Game Console (the Kinect sensor is required to access some functionality)Xbox LIVE Gold Subscription (click here to subscribe)XFINITY TV Digital Starter service or aboveXFINITY Internet serviceComcast ID or Comcast.net email address and password(http://xbox.comcast.net/)
Everything with Recently Viewed is available on all set-top boxes in your home. So you can start watching a program in one room, stop it and resume watching in another?
AnyRoom OnDemand(Einstein Doc. HOW3355)
What does AnyRoom DVR allow you to do?
Record programs on a single DVR and enjoy the program on up to 3 additional set top boxes or media terminals in the home.
What can a customer do from an AnyRoom DVR media terminal?
view recording, view DVR folders, view recording in progress, sort recordings
What can a customer NOT do on an AnyRoom DVR terminal?
cannot pause live TV or set recordings
Can be used to access XFINITY TV services without leasing one of our digital converters or adapters?
CableCARD(Einstein Doc. PRD106)
What are the types of cable cards available?
S-card (single-stream) M-card (multi-stream)
What is the cost for the first cable card?
The first cable card on the account is free. If a second CableCARD is needed for the same device (e.g., TiVo Series 3 boxes), please refer to the CableCARD Pricing grid based on the customer’s local market.(Einstein Doc. PRD1061)
Can customers pick up a cable card at the payment center?
Yes
Do we ship cable cards to customers at this time?
No, we do not ship cable cards
What is Streampix?
A library of movies and TV shows that you can watch commercial-free as much as you want on any screen - your TV, laptop, tablet or smartphone.
Where is streampix available?
OnDemand, Xfinity TV Go App, Xfinity Streampix App, Xfinity TV on Xbox, and Online(Einstein Doc. HOW4373)
What is the monthly cost for streampix?
$4.99
With ESPN Game Plan, how many out-of-market college football games per week are available?
15(Einstein Doc. EVT1193)
What website can you access to create a username to access internet TV and manage your account as well as reschedule appointments?
www.comcast.com/getstarted
How do you warehouse reset X1 DVR or RNG150
hold front power button down for 2 seconds, press ok on remote, press right arrow, press down arrow, press front panel button, reboot takes 6 to 7 min on DVR and 9 to 10 min on rng150
