X1 errrors cont2017 Flashcards
1
Q
rdk03001
A
card init failure
2
Q
rdk3009
A
ip aquisation failure(ip init fail)
3
Q
rdk03004
A
carousel validation failure(docsis ip not established 10 min)
4
Q
rdk03036
A
moca network not found(gateway)
5
Q
rdk03010
A
firmware download error
6
Q
how resolve xre00261 xre00264
A
make sure phone# being entered is the primary on the acct, try all other numbers on the account, escalate to doj
7
Q
xre00250
A
billing mismatch of act# (device not init)
8
Q
how would you resolve xre00036
A
verify acct #
9
Q
how would you resolve xre00027
A
verify phone #
10
Q
rdk03035
A
moca issues inadequate moca signal
11
Q
rdk03003
A
docsis reg failure (dsg traffic not flowing)
12
Q
resoltion: bring signals witgin specs
A
xre00256, xre00257
13
Q
apps4238&4239
A
cannot retrive wifi name
14
Q
rdk03087
A
wireless gateway and lost and found signal lost
15
Q
rdk03060
A
hdcp error
