X1 16 (CT3)

Question 1

When should an XG2 Box be used?

Answer 1

1) Primary Box for non-X1 DVR Customers 2) Fourth Box for customers with Xi3 Devices 3) Swapping from RNG150 as primary for non-x1 DVR customers and secondary boxes if customer does not have HDMI compatible TVs (PRD 1370)

Question 2

How do you change the X1 guide to Spanish?(without using voice)

Answer 2

1) Xfinity Button 2) Navigate to the gear icon and press OK 3) Navigate to Language 4) Select Spanish on the menu option

Question 3

How do you search for an audio receiver code on an xr2/xr5/xr11?

Answer 3

1)Press and hold setup till the LED changes to green 2) Type 9-9-2 3) Press channel up repeatedly until the receiver turns off 4)Press setup again (Forums.xfinity.com)

Question 4

How large is the Hard Drive in an X1 DVR?

Answer 4

500GB (PRD1222)

Question 5

Which X1 Boxes qualify for 3D?

Answer 5

All X1 boxes

Question 6

While in the Recordings list on X1, what is the function of the D button?

Answer 6

Delete whatever is currently highlighted

Question 7

How many tuners does the XG2 have?

Answer 7

Four [PRD1370]

Question 8

When plugging in the XR8 what does a continuous blinking light on the adapter mean?

Answer 8

Incompatible STB (PRD1320)

Question 9

If a customer wants to use the Pandora app with X1, what must they do first?

Answer 9

Link their Pandora account on www.xfinity.com/profile

Question 10

Where is the XR8 installed?

Answer 10

Plugged into the IR Blaster Port (PRD1320)

Question 11

What must an X1 box be capable of to use voice commands on the XR11?

Answer 11

RF Pairing

Question 12

How long does X1 save resume points for rented content?

Answer 12

The entire rental window (HOW79920

Question 13

How long does X1 store resume points for free or subscribed content?

Answer 13

Three Months (HOW7992)

Question 14

How many Xi boxes can you have per household?

Answer 14

Three per XG Device in the household (PRD1270)

Question 15

How far in advance will the on screen guide show programming for?

Answer 15

Up to 2 weeks (How8991)

Question 16

How long can you pause live TV on an Xi3(d)?

Answer 16

Up to 25 minutes (PRD1270)

Question 17

How long can the X1 DVR pause live TV for?

Answer 17

Up to 60 minutes (PRD1270)

Question 18

How long can the XG2 Pause, Rewind or Fast Forward Live TV?

Answer 18

Up to 25 Minutes (PRD1370)

Question 19

What do you need to pair to an RNG150?

Answer 19

XR8 Aim Anywhere adapter

Question 20

Can you delete multiple recordings of the same show at once with X1?

Answer 20

Yes

Question 21

T/F A customer can change the friendly name for an X1 box at www.xfinity.com/profile.

Answer 21

TRUE

Question 22

All data and information sent to the guide is in ____ and is delivered on an ____ platform

Answer 22

real-time, IP

Question 23

Name the two ways through which the X1 platform provides and receives information

Answer 23

DOCSIS(IP) and QAM(linear)

Question 24

how does x1 access linear programming/VOD?

Answer 24

through video plant QAM tuners

Question 25

how does X1 access the guide?

Answer 25

DOCSIS embedded cable modem IP interface

Question 26

XG1 hard drive capacity?

Answer 26

500 GB

Question 27

how many hrs HD?

Answer 27

60 hrs

Question 28

how many hrs SD?

Answer 28

300 hrs

Question 29

Programming is rated by this third party group in Kids Zone

Answer 29

Common Sense Media

Question 30

This safe environment allows children to easily navigate through age-appropriate content to find their favorite shows, movies and characters

Answer 30

Kids Zone