X1 error 16

Question 1

Device Not Initialized- indicates the set-top box (STB) is not added to the account yet or has not received an INIT

Answer 1

XRE-00250

Question 2

Health Check Warning: Indicates that RF signal/Home Integrity Check score failed to meet requirements

Answer 2

XRE-00256, XRE-00257

Question 3

Health Check Warning: Indicates that RF signal/Home Integrity Check score failed to meet requirements

Answer 3

XRE-00257, XRE-00256

Question 4

Activation Error: Rate code (CSG: VF123/Amdocs: Z?) is missing

Answer 4

XRE-00258

Question 5

Startup Error: Card Initialization Failure or Card Upgrading in Background

Answer 5

RDK-03001

Question 6

Startup Error: Appears if DSG traffic is not flowing through the CA tunnel within 5 min.

Answer 6

RDK-03003

Question 7

Startup Error: Appears if DOCSIS IP (ESTB and ECM IP) is not acquired after 10 min, an automatic reboot & another 10 min

Answer 7

RDK-03004

Question 8

Startup Error: Card is in Disconnected Mode.

Answer 8

RDK-03007

Question 9

Startup Error: IP Address and Network Initialization Error

Answer 9

RDK-03009

Question 10

Outage Error: Can’t connect to XRE

Answer 10

RDK-03033

Question 11

SD Card is missing

Answer 11

XRE-00270

Question 12

Incompatible SD Card

Answer 12

XRE-00272

Question 13

Boot Image Failure: Contact Dispatch

Answer 13

RDK-03011 or RDK-03012

Question 14

Internet not Accessible

Answer 14

RDK-03033

Question 15

MoCA issues

Answer 15

RDK-03034 or RDK-03035

Question 16

Gateway not found

Answer 16

RDK-03036