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2016 Master > xfinity home security 16 > Flashcards

xfinity home security 16 Flashcards

1
Q

On the RJ 45 clip, what pins are used for power?

A

Pins 4, 5and 7, 8Blue, white blueand White Brown, brown

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2
Q

What are the 2 types of phone numbers required to setup Xfinity Home Secure?

A

Call to Verify, Call to Notify

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3
Q

A new customer or an existing customer who has been with Comcast less than six months will have to have this performed before getting Xfinity Home Secure.

A

Risk Assessment (Credit Check)

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4
Q

What port on the Xfinity Gateway is used to pair a wireless camera

A

port 4

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5
Q

All employees who are (1) installing, (2) servicing, (3) designing, (4) selling or entering intocontracts, or (5) accessing circumventional information about a home security or low voltagesystem must be?

A

Licensed according to the requirements of the state(s) in which they perform

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6
Q

What is the National Electric Code, the standard to which all electrical systems are to beinstalled?

A

NFPA 70

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7
Q

How often does a Zigbee device send a heartbead/check-in message?

A

Every 27 minutes

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8
Q

How do you cancel the emergency alarm via the XH touchscreen?

A

By Entering your 4-digit master code.

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9
Q

Whocan provide a contract copy or originals to Comcast when requested?

A

Iron Mountain

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10
Q

If a customer does not have a compatible panel and keypad but want to use their current sensors what will have to be done instead of a takeover?

A

A panel swap

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11
Q

Person 18 or over who has authority to sign on behalf of the account holder attime of XFINITY Home system installation?

A

Authorized Signer(XFINITY Home Compliance GuidelinesENTERPRISE STANDARD)

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12
Q

In addition to a compatiblepanel, what else must be compatible for a system upgrade?

A

Keypad

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13
Q

What Android versions are supported by the XFINITY Home App?

A

Jelly Bean, KitKat, Lollipop, Marshmallow, Nougat, Oreo

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14
Q

The motion sensor is pet immune up to how many Lbs?

A

SMC motion sensor is immune to pets up to 40 pounds, and the Visonic motion sensor is immune to pets up to 85 lbs.

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15
Q

What additional XH devices and enhanced services are not availible in all multi-dwelling unit locations?

A

Thermostat

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16
Q

What are compatible panels for system upgrades?

A

Honeywell Vista 20p or 15p both require firmware updates of 3.0 up to 9.18

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17
Q

This is an advanced technology that learns your heating and cooling preferences and then programs itself to help you save money on your energy bills while keeping you comfortable

A

EcoSaver

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18
Q

What is the maximum number of videos that can be stored?

A

3,000

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19
Q

What is the minimum zigbee signal percentage

A

30%

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20
Q

Which security device should be installed in areas clear of fans, heaters, curtains, and seasonal decorations?

A

Motion Detectors

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21
Q

What is the web address to access Xfinity Home Security Web Portal?

A

www.xfinity.com/xhsportal

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22
Q

XFINITY Home installation in a location with no existing system?

A

Greenfield

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23
Q

Where can you download a user manual for Xfinity Home?

A

comcast.com/XFINITYHomeSupport

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24
Q

This app allows you to access a core set of remote monitoring and security system functions of Xfinity Home.

A

Xfinity Home app

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25
Q

How long of a life does a smoke detector have?

A

10 years

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26
Q

110V house-powered or 9V battery-powered standalone peripherals; notconnected to a burglar alarm system?

A

HouseholdSmoke Alarm and HouseholdCarbon Monoxide Detector

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27
Q

A customer claim regarding false alarm fines andreimbursement,equipment failure, or requesting copies of alarm history, pictures or videos?

A

XH Escalation

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28
Q

Where will the customer be notified that they have a low battery issue on one of their devices?

A

Message on the touchscreen

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29
Q

XH will only ___________when the fee was issued due to a proven faulty orsystem issue.

A

compensate the customer directly

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30
Q

How many Zigbee devices can connect to a technicolor touchscreen?

A

63

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31
Q

What 2 methods are used by the Touch Screen to communicate with the XFINITY home monitoring station?

A

Broadband and Cellular

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32
Q

what is the Zigbee wireless standard.

A

802.15.4

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33
Q

How should customer’scontracts be stored?

A

In a secure and locked location until delivery to Check-In

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34
Q

The fee that ischarged to customers in areas where verified response isrequired by the municipality?

A

$4.95 monthly fee

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35
Q

Refers to the TouchScreen that is unable to communicate to the iControl system for XH to operate?

A

Broadband offline

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36
Q

How often does the touchscreen send a broadband heartbeat?

A

20 minute

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37
Q

How many cameras can our system have?

A

6

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38
Q

Customer will be responsible for unreturned equipment charges upon disconnect. How much do we charge for the Touch Screen?

A

$250.00

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39
Q

What are three of the five ways to prevent false alarms with Xfinity Home?

A

1) Know Your System2) Keep Your Contact Info Current3) Know Your Password4) Keep Areas Around Motion Detectors Clear5) Notify Xfinity if anything changes

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40
Q

Secure users must have at least ___ ________ listed for the default, required alarm rule.

A

one contact

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41
Q

What Internet address is available to customers to customize rules and events?

A

Subscriber Portal - www.xfinity.com/XHSportal

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42
Q

What is one feature that is included at no additional charge with Xfinity Home Secure that is not typically provided free from other providers?

A

Cellular Backup

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43
Q

XH CANNOT be sold in:

A

HospitalsNursing HomesMilitary HousingDormsCommercial Properties or spaces (hotels, restaurants, etc.)

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44
Q

A one week period directly following the installation of an XFINITYHome system where the central monitoring station will not dispatch emergency responders whenan intrusion alarm is activated?

A

Familiarization Period

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45
Q

How long of a recording time is each video clip with Xfinity Home Security?

A

15 seconds

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46
Q

What is the National Fire Alarm Code, the standard to which fire alarm systems are to beinstalled?

A

NFPA 72

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47
Q

A door/window sensor, motion detector, or glass break sensor in Xfinity Home Web Portal would be referred to as what?

A

Input Zones

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48
Q

Must happen in the first step to ensure that you are troubleshooting correctly?

A

Pre-Check Verification

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49
Q

Customers must choose which setup to correctly update contact numbers:

A

Emergency Dispatch

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50
Q

What is the maximum number of pictures that can be stored?

A

3,000

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51
Q

Other than licensing,all employees who service XFINITY Home in states without state mandated registrationrequirements must undergo?

A

A 3rd party criminal history check performed by XFINITY Home

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52
Q

The Touchscreen and Router are considered “Comcast-owned” and must be returned within?

A

45 daysor the customer will be charged an Unreturned Equipment Fee

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53
Q

Where cana customer go to learn more about and to see how EcoSaver works?

A

www.comcast.com/energysaver

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54
Q

What are the three steps in arming your XH through your touch screen controller?

A

1) Touch the [Press to Arm] button on the Home Screen.2) Select [Arm Stay] to arm your door and window sensors with a 120-second delay or select [Arm Away] to arm all your sensors, including door, window and motion sensors. Select [Arm Night] to arm your door and window sensors with no entry delay, which will immediately activate the alarm if door and/or window sensors are triggered.3) Enter your 4-digit master code to arm the system.

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55
Q

To mount a door and window sensor what two methods are used

A

tape and silicone

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56
Q

Where do you find the current firmware under the settings

A

Advanced Settings

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57
Q

Where would you go in the Xfinity Home Web Portal if you wanted to send a text message to your cell phone when your front door opens?

A

Automation

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58
Q

Must be approved by the applicable region XH ComplianceSenior Manager prior to their use

A

ALL third party contractors

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59
Q

Name the 3 type of fire devices?

A

Smoke Detectors, Heat Detectors, and Carbon Monoxide Detectors

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60
Q

Smart enough to let you “set and forget,” it helps you reduce air conditioning and heating costs automatically.

A

EcoSaver

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61
Q

When a municipality requires an eye-witness, visual verificationof alarm activation before dispatching police?

A

Visual Verified Response

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62
Q

Zigbee RSSI should be no less than

A

-70

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63
Q

What is the maximum number of thermostats that can be used with Xfinity Home Security?

A

4

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64
Q

How many pictures can you take daily with Xfinity Home Security?

A

150

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65
Q

How long of life does a smoke detector have?

A

10 years

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66
Q

What is the technician setting entry code

A

4321

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67
Q

What sectionin Xfinity Home Portal is utilized to update your Alarm Permit and Expiration date?

A

Emergency Dispatch Setup

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68
Q

When setting up a rule to capture images, how many images are saved in Xfinity Home when the rule is triggered?

A

5 images

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69
Q

How long is the back up battery rated to last for?

A

24 hours

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70
Q

What size resistor is needed on a Vista panel zone?

A

2000 ohms

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71
Q

XHome Wi-Fi levels should be above

A

-75 dBm

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72
Q

Customer will be responsible for unreturned equipment charges upon disconnect. How much do we charge for the Security Router?

A

$30.00

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73
Q

The Subscriber Agreement must be executed by the customer before the system is installedEXCEPT for?

A

The Equipment Locator Record

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74
Q

What percentageof false alarm dispatches occur withinthe first seven days following an installation?

A

90%

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75
Q

Certain municipalities within a given state require Home Security systemusers to obtain this?

A

an alarm registration or user permit

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76
Q

What Keypads are compatible with a system upgrade?

A

Honeywell 6160 6150 6148

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77
Q

All devices have batteries that are available at local retail stores except which device?

A

Touchscreen

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78
Q

How many text messages can Xfinity Home Security send daily?

A

100

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79
Q

How many Xfinity Wifi devices can be connected at 1 time?

A

8(1 Touchscreen, 6 cameras, and 1 wifi repeater)

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80
Q

LQI should be no less than

A

236

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81
Q

Use these 5 steps to Prevent False Alarms

A
  1. Know your system2.Keep your contact info current3. Know your password4. Keep areas around motion detectors clear5. Notify us if something changes
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82
Q

What is the current recommended broadband internet speeds (upload/download) for Xfinity Home Secure?

A

750kbps Upload/Download

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83
Q

A technician does not need to be licensed to perform these things?

A

1) Removing equipment from a customer’s homefollowing termination oftheir service2) A technician servicing other Comcast equipment or services that do not directly affectthe XFINITY Home equipment.3) A technician removing other Comcast equipment or services that do not directly affectthe XFINITY Home equipment.

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84
Q

Technicians must ensure delivery of the contract to Regional Check-in within?

A

10 days ofcompletion of installation

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85
Q

What is the maximum number of thermostats that can be installed with XFINITY home?

A

4

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86
Q

What is the purpose of the Subscriber Agreement?

A

To limit Comcast’s liability in theoccurrence of an alarm event and to have thecustomer information necessary toprovide the services

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87
Q

Zigbee operates on this wireless frequency.

A

2.4 GHz

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88
Q

The Xfinity Home Portal supports what browsers?

A

Internet Explorer 8.0 or later and Mozilla Firefox 16 or later Chrome 23 or later Safari 6

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89
Q

If the customer calls in requesting compensation for a false alarm, they must?

A

Send in the request in writing along with any paperwork received from the municipalityregarding the fine

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90
Q

The XFINITY Home touch screen controller can operate in what languages?

A

English and Spanish

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91
Q

How much power will a Vista system support in basic configuration?

A

600 mA

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92
Q

Information that can be used to bypass the security system, affect its operations,or interrupt and disrupt signals to the central monitoring station?

A

Circumventional Information

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93
Q

Battery sensor on sensorsshould read no less than

A

3000mV

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94
Q

What is the speed offered for the Xfinity Home Cellular backup?

A

2G/3G

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95
Q

A statutory right customers have to cancel servicemadefollowing in-home sales (i.e., Secure Product and Control Product sold by a DSR) and weare requiredby law to give customers notice of this right?

A

3 Day Right of Rescission

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96
Q

By default, how long do you have to exit your home when arming Xfinity Home Secure?

A

120 seconds

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97
Q

A customer claim regarding injury to aperson,damage to property,an emergency event at the customer home, or an allegation made against Comcast relatedto our XFINITY Home security, control, and automation services?

A

XH Priority Event

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98
Q

To replace a battery for a TouchScreen, an agent must do what?

A

Schedule a Truck Roll

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99
Q

What is the maximum number of wired keypads for a Vista system?

A

3

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100
Q

How many videos can you take daily with Xfinity Home Security?

A

150

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101
Q

How many numbers can you have for Call to Notify?

A

2

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102
Q

Name the 3 arming modes available on the Touch Screen, Mobile App, and Web Portal.

A

Arm Stay, Arm Away, Arm Night

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103
Q

When an alarm is triggered with Xfinity Home Secure, the Central Monitoring Center will call and verify what?

A

Central Station Pass Code

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104
Q

24/7 cloud video recording is?

A

$9.95 per Month a camera

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105
Q

What is not available for MDU customers?

A

Smoke Detector

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106
Q

What is the retail cost of a Water Sensor?

A

$49.95

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107
Q

What equipment is included with Xfinity Home Secure?

A 
Touch Screen, wireless keypad
Plus 
3 door/window sensors, 1 motion detector 
Or
5 d/w 
Or 1d/w 2 motion
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108
Q

What wireless format do XHome sensors use to communicate

A

zigbee

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109
Q

What are the 5 motion sensor modes?

A 
Interior follower
Interior with delay
Interior follower arm night
Interior delay arm night
24-hour inform
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110
Q

4 Different Zone conditions that could be displayed on a touchscreen?

A

Ready, Fault, Trouble and Alarm

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111
Q

Name the Security Devices Xhome offers

A

Motion Sensors, Door/Window Sensors, Smoke Detector, water sensor

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112
Q

What home devices are listed on the touchscreen?

A 
Lighting
Thermostats
Cameras
Key fobs
Key pads
Sirens
Wifi repeater
Door locks
Other devices
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113
Q

ZigBee Data Rate is?

A

250 kps

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114
Q

ZigBee Network Topology is?

A

Mesh network

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115
Q

ZigBee battery life is?

A

2-5 years

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116
Q

Approximately How much bandwidth does a camera with 24/7 recording enabled use per month?

A

Typically less than 50 GB

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117
Q

What internet speed is needed to use CVR for internet only customers?

A

Must have an xfinity Internet package with a minimum 2 Mbps upload

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118
Q

How long is CVR video saved?

A

10 days

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119
Q

If thermostat temp and touchscreen temp are different, what must be done to remedy?

A

Reset thermostat

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120
Q

How many hours of consecutive missed check-ins will it take for the touchscreen to go into a COMM FAIL state?

A

4 hours

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121
Q

How often will the touchscreen chirp in a COMM FAIL state?

A

Once per minute

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122
Q

What new touchscreen feature is able to detect an elevated amount of RF in its immediate vicinity and alert the customer?

A

RF Interference Detection

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123
Q

What software does the TCA 203 touchscreen use?

A

Android 2.3.4

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124
Q

What software does the TCA 300 touchscreen use?

A

Android 4.4

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125
Q

How much memory is on a TCA 203 touchscreen?

A

512 MB RAM
And
2 GB flash storage

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126
Q

How much memory is on the TCA 300 touchscreen?

A

1024 MB RAM
And
4 GB flash storage

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127
Q

ZigBee range is?

A

Typically 10-75 meters (33-246 ft)

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128
Q

Cellular Heartbeats are?

A

every 60 minutes (High Tier), every 12 hours (Medium Tier), every 24 hours (Low Tier)

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129
Q

Price of Motion Sensor?

A

$49.95

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130
Q

Price of Camera?

A

$199.95

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131
Q

Price of Thermostat?

A

$199.95

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132
Q

Price of Door/Window Sensor?

A

$49.95

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133
Q

Price of Water Detector?

A

$39.95

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134
Q

Price of Outlet Controller?

A

$49.95

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135
Q

Price of Power Line Adapter?

A

$59.95

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136
Q

Price of Smoke Detector?

A

$99.95

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137
Q

Price of Wireless Keypad?

A

$99.95

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138
Q

Price of Keychain Remote?

A

$49.95

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139
Q

Price of 3 Door/Window sensor pack?

A

$129.95

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140
Q

Price of 5 Door/Window sensor pack?

A

$199.95

141
Q

With this setting, the motion sensor will trip immediately if motion is detected when in arm away mode?

A

Interior follower

142
Q

With this setting, an entry delay will be provided if the motion sensor is tripped when the motion sensor is in arm away mode?

A

Interior with delay

143
Q

With this setting, the motion sensor will trip immediately if motion is detected when the system is armed in night mode.

A

Interior follower Arm Night

144
Q

With this setting, the motion sensor will provide a delay equal to entry delay if it is tripped while the system is armed in arm night mode.

A

Interior Delay Arm Night

145
Q

By default, motion detectors are disabled when the system is in these two arm modes

A

Arm Stay and Arm Night

146
Q

How often does the COPS MPower login password Change?

A

Monthly

147
Q

What steps does installer take to assign port 4 to Xfinity Home on XB3?

A

Login to 10.0.0.1Click hardware, Then select LAN Check the box for “Associate Ethernet Port 4 to Xfinity Home Network” Hit SAVE button

148
Q

7 steps in a XH Completion Checklist

A
  1. Access Subscriber Portal 2. broadband online 3. cellular online4. Two CTV phone numbers 5. Two CTN phone numbers 6. Sensor Testing Valid 7. cancels -XH removal or false churn
149
Q

C.O.P.S.

A

Central Office Processing Service

150
Q

CMS

A

Centralized Monitoring Station

151
Q

This alarm system component has a built in Dialer which can text, email, or call and can be digital, cellular, radio, or over the Internet.

A

Communicator

152
Q

How long does the touchscreen stay in pairing mode when installing sensors?

A

5 minutes

153
Q

What is the name of Comcast’s newest indoor/outdoor camera?

A

Xcam

154
Q

The power LED on the XCam should be __________ before you proceed with touchscreen pairing.

A

blinking blue

155
Q

What is the Color and Common use for the C Wire?

A

Black or Blue, 24V Neutral (Common Leg)

156
Q

What is the Color and Common use for the Rh/Rc Wire

A

Red, 24V Power for heating and cooling

157
Q

What is the Color and Common use for the W/W2 Wire

A

White, 1st and 2nd Stage heat relay

158
Q

What is the Color and Common use for the Y1 wire

A

Yellow, 1st Stage cool relay

159
Q

What is the Color and Common use for the Y2 Wire

A

Brown or Orange, 2nd Stage cool relay

160
Q

What is the Color and Common use for the G Wire

A

Green, Fan relay

161
Q

This type of thermostat uses a vial connected to a bi-metal spring that reacts to the temperature. So, when the vial is tipped in one direction, it closes the two contacts (turns unit on). Then when the vial is tipped the other way, it opens the two contacts (turns unit off).

A

Mercury

162
Q

This type of thermostat uses a bi-metal device which causes two contacts to close (turn the unit on) or open (turn the unit off) the circuit depending on the room’s air temperature.

A

Mechanical

163
Q

These thermostats use a magnetic latching relay. The two contacts close (turn the unit on) when the first coil on the relay receives a voltage pulse. The two contacts open (turn the unit off) when the second coil on the relay receives a voltage pulse. The voltage pulses are generated by the electronics inside the thermostat.

A

Electronic

164
Q

The homeowner can set the temperature to automatically adjust depending on the time of day, occupancy use, etc. This pre-programmed set of rules tells the thermostat when to turn on and off.

A

Programmable

165
Q

The home owner adjusts the temperature as needed (mercury or mechanical models above).

A

Manual

166
Q

How long must you hold the reset button on the XCam to factory reset it?

A

At least 10 seconds

167
Q

If the XCam needs to be factory reset during the pairing process (still connected to y cable) what else must be factory reset?

A

XW3

168
Q

How can a tech verify the XCam has been successfully factory reset?

A

The power LED will blink blue

169
Q

How to factory reset XW3

A

Insert paper clip or something similar into reset hole for at least 10 seconds.

170
Q

Which pins are pre crimped on the xCam’s special RJ-45?

A

Pins 4,5,7,8

171
Q

What pins on the xCam’s special RJ-45 connector have a preinstalled jumper to connect them?

A

Pins 4 and 7

172
Q

What is the viewing angle on the XCam?

A

109 degrees

173
Q

Video resolution on XCam

A

HD 720p

174
Q

Where is the antenna located for the XCam?

A

On the power pack (XW3)

175
Q

What is the name of the power/wifi adapter used with the XCam?

A

XW3

176
Q

What is the nighttime range of the XCam?

A

Up to 23 feet

177
Q

How to factory default a quickset 914 door lock

A

Press b button 9 times

178
Q

To enter pairing mode on a quickset 914 door lock:

A

Hit the A button 4 times

179
Q

Battery size for the XDW door/window sensor

A

CR2450

180
Q

A wireless “dead spot” is a wifi signal worse than this

A

-75 RSSI

181
Q

Sirens, power, fire detection use what gauge wiring?

A

18 gauge

182
Q

Sensors, motion detector, keypads, glass break and telephone connection uses this size wire

A

22 gauge

183
Q

How long does a PIM v2 stay in pairing mode

A

90 seconds

184
Q

How do you factory default a vista15p or vista20p panel?

A

On key pad press 4112800 then press *97

185
Q

Broadband IP

A

69.252.80.244

186
Q

Cellular IP

A

69.252.80.250

187
Q

Must be completed for all XFINITY Home Smoke Detector installations?

A

A fire location record

188
Q

XFINITY Home Warranty can be purchased at any time, but will not be effective until how many days after enrollment?

A

30 days

189
Q

What equipment cannot be taken over in a panel swap?

A

CO detectors, heat detectors, non-5800 series wireless devices, screens, mats, foil, key fobs, photo-electric beams.

190
Q

The following customer equipment can be taken over if functioning properly and in acceptable condition:

A

water sensors, temp sensors, and notification devices (sounders, sirens, and strobes)

191
Q

Wireless sensors (i.e.: Honeywell 5800) that are installed on a detached garage, workshop, or the like, may be used provided such location is within ______ of the main premise.

A

50 feet

192
Q

Ground wire runs shall meet the following lengths/gauges:

A

0‐50ft: 18 AWG, green jacketed, solid conductor

50‐100ft: 16 AWG, green jacketed, solid conductor

193
Q

Which terminal is the grounding terminal on the vista 20p?

A

Terminal 25

194
Q

what is the maximum number of ohms permitted under the NEC for grounding panels?

A

25 ohms

195
Q

Transformer wire runs shall meet the following lengths/gauges:

A

0‐50ft: 20/2 AWG

50‐100ft: 18/2 AWG

196
Q

How do you wire “doubled up” zones

A

In a series

197
Q

To communicate with a vista 20p panel the 1st keypad has to be addressed to

A

16

198
Q

To access the readdress capability on the Honeywell keypad,

A

Press and hold 1 and 3 until it says Conn Address

199
Q

What is a Brand new keypad out of the box addressed to

A

31

200
Q

Adding a second keypad you have to enter

A

Enter programming 4112800 than press *19010

201
Q

Exit programming on keypad

A

*99

202
Q

How To default a vista 20p panel

A

4112800 to get into programming

*97 to factory default

203
Q

What panels are compatible with a system upgrade

A

VISTA 20p/15p/ firmware 3.0 up to 9.18

204
Q

How to exit programming on a vista 20p

A

*99

205
Q

Factory default the alarm panel from keypad

A

Enter programming 4112800 than press *97

206
Q

How to enter programming on the keypad

A

4112 800

207
Q

Four motion sensor patterns

A

Trap detection, channel detection, spot detection, volumetric detection

208
Q

Order of Panic buttons on Vista Keypad

A

Medical
Fire
Police
Unused

209
Q

How to enter zone programming

A

*56

210
Q

Four‐wire smoke detectors must have the __________________ installed and programmed.

A

4142TR trigger cable

211
Q

Existing devices installed with the wire types below cannot be taken over and shall be considered for XH Zigbee replacement.

A 
Zip wire (unshielded unjacketed two conductor wire, similar to lamp cord) Telephone‐grade wiring (i.e. 24awg; 2‐pair TP/UTP, SOL/STR)
Network‐grade wire (i.e. CAT 3/ 5/6; 24awg, 4‐pair TP/UTP, SOL/STR)
Unlabeled wiring (Most wire indicates UL listing, i.e. CM, CL, FPL, etc.)
212
Q

When removing a device, keypad, smoke detector what should be done in the panel?

A

Label wires “for future use”

213
Q

On a VISTA 20p panel what terminals are used for telephone input

A

Terminals 23 & 24

214
Q

On a VISTA 20p panel what terminals are used for telephone output

A

Terminals 21 & 22

215
Q

What terminal and color wire is for data in on a vista 20p panel

A

Terminal 6 and green wire

216
Q

How many zones are supported on a Vista 15p?

A

6 including the smoke detectors

217
Q

What terminal and color wire is for data out on a vista 20p panel

A

Terminal 7 and yellow wire

218
Q

On a Honeywell 6160 how do you enable the chime

A

Enter master code + 9

219
Q

What terminals are used for alarm output

A

Terminals 3 and 4

220
Q

Which terminals connect the PIM to the panel?

A

4,5,6,7

221
Q

Which terminal is Data IN ?

A

6

222
Q

On a VISTA 20p panel what are terminals 1 & 2

A

The power transformer

223
Q

How many zones are supported on the Vista 20 P?

A

8 including smoke detectors

224
Q

Battery capacity for emergency burglary standby is at least

A

12V, 4AH

225
Q

What is the total aux power available on the Vista 20P?

A

600ma

226
Q

Combining two zones on one is called _________.

A

Zone doubling

227
Q

There are _______zones on the Vista 20P motherboard.

A

8

228
Q

Which specific ohm resistors are required for zone doubling?

A

3K and 6.2K

229
Q

A 6160 keypad draws ______mA.

A

150 mA

230
Q

The first step during a panel replacement requires ____________.

A

placing the system on test with the current monitoring station

231
Q

The Vista 20p can support _________ wireless receiver(s).

A

1

232
Q

On the Vista 20p, what is the factory enabled keypad address?

A

16

233
Q

What terminals does a siren hook up to?

A

Terminal 3 & 4

234
Q

On a VISTA 20p panel what is terminal 25 for

A

Grounding or bonding

235
Q

What is the maximum total output on terminal 3 & 4

A

2 amps

236
Q

“EOLR” stands for

A

End of Line Resistor

237
Q

Resistance in a series circuit is

A

Additive

238
Q

Resistance in a 2-leg parallel circuit with equal resistors is calculated using the _____________of the resistor divided by the ________________ of resistors.

A

Value, number

239
Q

Total resistance in a parallel circuit with unequal value resistors will always be _____________than the _____________ resistor.

A

Less, smallest

240
Q

What is the correct loop config. for fire detection devices and panic buttons?

A

Open

241
Q

What is the function of a step-down transformer?

A

Decrease voltage

242
Q

Series circuits have how many paths of current flow?

A

1

243
Q

The most common loop configuration for burglar alarm system devices is a
_____________ loop circuit.

A

Closed

244
Q

What is the abbreviated form of 2000Ω

A

2KΩ

245
Q

Current is measured by placing the meter in

A

Series

246
Q

Voltage is measured by placing the meter in

A

Parallel

247
Q

Resistance is measured by placing the meter in

A

Parallel

248
Q

Voltage in a parallel circuit is

A

Constant

249
Q

All existing relay functions will operate in the same manner following takeover if they are ____________.

A

relay functions are not supported

250
Q

XH business policy permits ____________ keypads on system upgrades without supervisor approval.

A

2

251
Q

Why must a technician have supervisor approval if installing a 3rd keypad?

A

Because it would require a supplemental power supply

252
Q

The default installer code on a Vista 20p is ____________.

A

4112

253
Q

The keypad wires connect to the ECP on which specific terminals in the panel?

A

4,5,6,7

254
Q

Output device 4204 addresses are set by

A

Dip switched

255
Q

The 5881 Wireless Receiver features ____________ antennas.

A

2

256
Q

In zone programming, “01” refers to which of the following zone types?

A

Entry/exit

257
Q

The maximum alarm output on a Vista 20P is ___________.

A

2A

258
Q

When a knock out is removed from a panel enclosure it is important to ________.

A

install a bushing prior to running wire through the hole

259
Q

Power is measured in

A

Watts

260
Q

A security system consists of

A

Input devices, output devices, a control panel and a user interface

261
Q

Which of the following is an input device?

A

Motion detector

262
Q

SOL is what type of wire?

A

Solid conductor

263
Q

STR is what type of wire?

A

Stranded conductor

264
Q

The most common wire for contacts is

A

22/2 SOL or STR CM/CL2

265
Q

The most common wire for keypads, motions and glass breaks is

A

22/4 SOL or STR CM/CL2

266
Q

The most common wire for fire alarm circuits is

A

18/2 &18/4 FPL, FPLR, FPLP

267
Q

The most common wire for power or audible circuits is

A

18/2 SOL or STR CM/CL2

268
Q

Voltage in a series circuit is

A

Additive

269
Q

Current business policy requires that customer equipment removed during an upgrade be ___________

A

Left with the customer

270
Q

The PIMv2 supports _________ 6160 keypads.

A

3

271
Q

Where is the PIMv1 installed?

A

Behind each keypad

272
Q

Which side of the PIMv2 should be installed facing outwards for best signal transmission?

A

The blank side

273
Q

The legacy control panel communicates directly with the _________ on takeover
installations.

A

PIM

274
Q

Current in a series circuit is

A

Constant

275
Q

Current in a parallel circuit is

A

Additive

276
Q

A resistor color coded red, black, yellow, and silver has a value and tolerance of

A

200KΩ and 10% tolerance

277
Q

Ona normally open supervised circuit, a short causes a

A

fault or an alarm

278
Q

Ona normally closed unsupervised circuit, an open causes a

A

Fault or an Alarm

279
Q

On a normally closed supervised circuit, a short or an open causes a

A

Fault or an Alarm

280
Q

Which of the following is an output device?

A

Siren

281
Q

Perimeter, Interior, Entry/ Exit, Fire and 24 Hour are examples of different _____.

A

Zones

282
Q

Ready, Fault, Trouble, Alarm and Restore are examples of different _________.

A

Zone conditions

283
Q

An alarm condition occurs when the control panel is armed or _____________.

A

A fault happens on 24 hour zone

284
Q

PIR stands for ________________.

A

Passive Infrared

285
Q

PIRs detect ________________.

A

Warm blooded animals

286
Q

A dual-technology motion detector integrates PIR and ________________.

A

Microwave

287
Q

Photo beams are not available in which of the following configurations?

A

Triplet

288
Q

The 6160 keypad comes defaulted with address___________.

A

31

289
Q

What button sequence must be pressed within 50 seconds of panel power up in
order to address the keypad?

A

1 and 3

290
Q
  1. To program keypad address 17 in the panel, press___________.
A

*190

291
Q

What is the recommended location for EOLR installation?

A

At the last device on the zone

292
Q

According to Ohm’s Law, _____ of the values must be provided to determine the missing measurement.

A

2

293
Q

Which is larger in diameter, 10-gauge or 20-gauge wire?

A

10 gauge

294
Q

An acoustic detector is triggered by volume and ________________.

A

specific frequencies

295
Q

Output devices are triggered by ________________.

A

control panel state

296
Q

DACT stands for ________________.

A

Digital Alarm Communicator Transmitter

297
Q

Resistance ____________ as the wire diameter decreases.

A

Increases

298
Q

When connecting batteries in parallel, the voltage measurement is ___________.

A

Constant

299
Q

A transformer has a primary and a ________________ coil.

A

Secondary

300
Q

Power calculations require both the number and ____________ of each power-
consuming device.

A

Current draw

301
Q

What are the 3 possible base kit options available?

A

1 D/W and 2 Motions
3 D/W and 1 Motion
5 D/W Sensors

302
Q

RF interference feature is also known as

A

Jamming detection

303
Q

In an armed OR disarmed state, the system will go into COMM FAIL after __________ of consecutive missed check-ins.

A

4 hours

304
Q

To comply with UL standards, when the touchscreen is in a trouble state, how often will it “chirp”?

A

Once per minute

305
Q

With the “Deferral to Waking Hours” aka “Do not Disturb” function enabled in the default setting, what hours will it be active?

A

10pm to 8 am local time

306
Q

Name 3 pieces of equipment that is only available with Xfinity Home Secure.

A

Touch Screen, WiFi Repeater, Curtain Motion Detector, Key Fob, Smoke Detector, Wireless Keypad, Siren Repeater, Glass Breaker, Sensor

307
Q

What is the minimum iOS version that supports the XFINITY home app?

A

iOS 8 (7 will still have access to XH app 7.2)

308
Q

What Android OS versions support the XFINITY home app?

A

4.4 and higher(4.1 wil still have access to xh app 7.4.18)

309
Q

The audible alarm when Fire Panic is pressed

A

Unique cadence (three warbled beeps with a slight pause)

310
Q

What are the two pieces of equipment that is covered for both warranty and non-warranty customers if the equipment is defective?

A

Touchscreen, Xfinity Home Router

311
Q

How much money can a customer save on homeowners’ or renters’ insurance with Xfinity Home?

A

up to 20% but it depends on your market and insurance company

312
Q

How would a customer enter in a permit # on to their account?

A

Log in to thesubscriber portal at www.XFINITY.com/xhsportal; go to the Security menu, select“Emergency Dispatch Setup” and enter the permit number along with the expiration date atthe bottom of the page

313
Q

What is the latest tecnicolor Touchscreen version available

A

Ibiza

314
Q

Where can a customer go on the internet to Watch “How-To” Videos, Download their User Manual, and check out help and support forums and FAQs?

A

www.comcast.com/xfinityhomesupport

315
Q

What does the Emergency option on XH do?

A

Sends an immediate alarm to the central monitoring station, indicating an emergency of a specific type.

316
Q

How often is a home in the US burglarized?

A

14.4 seconds

317
Q

The battery for the Door / Window Sensor (SMC) is what type?

A

CR2 type battery and requires one (1) battery

318
Q

Should be selected from the main screen in order to correctly update the CTV/CTN numbers.

A

Security Dropdown

319
Q

The connectivity range controller (TouchScreen or Hub) for the Indoor/Outdoor Camera (Black) is:

A

40 feet

320
Q

What are the two steps in Disarming XH through your touch screen controller?

A

1) Touch at the [Press to Disarm] button on the Home screen.2) Enter your 4 digit master code to disarm the system.

321
Q

With Xfinity Home Control, what is the only piece of equipment not available for SIK?

A

Powerline Adapter

322
Q

Following the initial install of system or add-on equipment, how long is the customer covered with limited warranty protection?

A

30 days limited warranty

323
Q

Explain how EcoSaver works in three steps:

A

1) Set Your Preferred Temperature Schedule2) Wait while EcoSaver learns the temperature changes in your home and the weather outside your home.3) Let EcoSaver make small adjustments to your thermostat that save you money and keep you comfortable.

324
Q

What are the 3 different types of Rules that can be configured from the Xfinity Home Portal?

A

Schedule, Event, Non-Event

325
Q

how do you factory reset a centrlite thermostat

A

hold the hold button and press reset and keep holding the hold button till the temp comes back up, then releash the hold button.

326
Q

The Xfinity Home Mobile Application is compatible with what software?

A

Any iPhone/iPad/iPod Touch device running iOS 8 or higher.Any Android device running version 4.1.2 and 4.4.

327
Q

What 2 steps are taken to reset a RTC0A CT305 thermostat?

A
  1. Verify it is in simple mode

2. Press and release small black reset button under the thermostats top cover panel

328
Q

Monthly price of Home Security?

A

$39.95

329
Q

Where can a technician go to find updates to COPS passwords?

A

CU Xfinity Home Community

330
Q

What level of services can be installed in a military base?

A

Xfinity Automation only (Because local police do not have jurisdiction on bases andtherefore cannot be dispatched in the event of an emergency)

331
Q

What are the primary system requirements for Fire Protection?

A

Smoke alarms be present in each bedroom, outside each bedroom and on each floor of the home

332
Q

What is the Thermostat Tech Support #

A

1-855-300-4267

333
Q

TT APN

A

comcast4

334
Q

License numbers must be displayed on XFINITY Home marketing materials including, butnot limited to:

A

Internet advertisements and webpages, print and radio advertisements,vehicles, website, and commercials and business cards

335
Q

If a customer has Xfinity Home Secure 350, how much more per month does EcoSaver cost?

A

It is included with the package

336
Q

Name 5 things you can do in the Xfinity Home Web Portal.

A

Arm/Disarm, Check System Status, Change Alarm Settings, Update central station pass code, Update four-digit master code, Set rules, alerts, and automations If applicable, view secure live video and control lighting and temperature settings

337
Q

What docustomers do to exercise the3 Day Right of Rescission?

A

A customer must,within three business days, mailor deliverthecancellation form provided in the Acceptance document or other form of written notice. Thenotice must be delivered to 1701 JFK Blvd.

338
Q

Name 4 features that Xfinity Secure offers that Xfinity Control does not?

A

Touch Screen Controller, Connected to the Central Monitoring Station (CMC), Arm/Disarm Functionality, Combination of customer own and leased equipment.

339
Q

What is covered under the 30 day limited warranty?

A

The cost of the truck roll and repair/replacement of any defective customer-owned equipment.

340
Q

What are the 3 common features to both Xfinity Secure and Xfinity Control packages?

A

Mobile app, Subscriber portal, Email & text alerts

341
Q

What number should a customer call in the event of a false alarm?

A

1-800-455-1207

342
Q

What site can a customer visit to get additional easy-to-use device installation kits as well as bundles, and add on packs?

A

www.comcast.com/CustomHome

343
Q

With Xfinity Home Secure, what equipment can be sent via SIK?

A

Lighting Controller

344
Q

What website do you use to put alarm system in test mode

A

C.O.P.S. or https://copalink.copsmonitoring.com/login/

345
Q

What 2 operating modes are available on the RTCOA CT305 thermostat?

A

Simple and complex

346
Q

How do you toggle between simple and complex modes on the RTCOA CT305 thermostat?

A

Press and hold the PROG button for 12 seconds

347
Q

Price of Target Motion Detector?

A

$49.95

348
Q

The PIMv2 requires panel type and firmware version _________.

A

Vista 20P, 3.0

349
Q

What are the three types of emergency buttons on the XH touch screen controller?

A

1) Medical2) Fire3) Police

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