Watchtower 16 Flashcards
Plant fault
4 or more devices that share a common problem with the cable modem/ eMTA
Priority Plant Fault
This event type is a plant fault type with at least 3 trouble calls within a 150m radius of the event
Downstream FEC Plant Fault
4 or more devices that share a common problem related to high downstream FEC uncorrectable rates
Upstream FEC Plant Fault
4 or more devices that share a common problem related to high FEC upstream uncorrectable rates
Outage
4 or more devices that appear to share a common problem that has caused the modems to go offline
Power Outage
4 or more devices that appear to be part of a commercial power outage
Fiber Cut
This is a manually set event
Service Call Alert
A cluster of trouble calls was found, or a percentage of the customers on a node have trouble calls.
3 Primary functions of National Watchtower:
- Real-time DOCSIS device analysis and event detection
- Workflow Management (Jobs, Notifications,etc)
- User / Team Management
“P” in ballon
for “PRI” Customers
“V” in ballon
for “BVE” Customers
“M” in ballon
for “EoHFC” Customers
“B” in ballon
for all others indicating “SMB”
Video tc flag color
Yellow
HSD tc flag color
Blue
CDV tc flag color
Aqua
VOD tc flag color
Violet
Repeat (30 Days) flag color
Red
What type of event has the highest score multiplier for worst nodes of 8
Priority Plant Fault
What type of event has a score multiplier of 1 for worst nodes
Moderate Plant Fault
What type of event has a score multiplier of 7 for worst nodes
Us FEC
What type of event has a score multiplier of 6 for worst nodes
Severe Plant Fault
What type of event has a score multiplier of 5 for worst nodes
Flux OSP
What type of event has a score multiplier of 4 for worst nodes
LPI
What type of event has a score multiplier of 3 for worst nodes
Ds FEC
What type of event has a score multiplier of 2 for worst nodes
Service Call Node Alert
What are the 6 types of events that have a 0 score multiplier for worst nodes
Flux OSP - Deprecated,Wifi Outage (AP),Wifi Outage (CM),Power Outage,Outage,Fiber Cut