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2016 Master > business voice edge 17 > Flashcards

business voice edge 17 Flashcards

1
Q

What Business Voice Edge feature will assure that your business keeps receiving calls even during power outages?

A

Disaster Recovery

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2
Q

How many users can be monitored on the Polycom 670 phone using Expansion Modules?

A

47 users

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3
Q

Overview and Feature Demo are Webinars that include High level basics of VoiceEdge and are offered on what days?

A

Mondays, Tuesdays

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4
Q

A voice mail icon on the screen, a flashing line key, and a stutter dial tone indicate what?

A

The user has a voicemail.

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5
Q

How many lines can a Polycom VVX1500 phone handle?

A

6 lines

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6
Q

What component must the customer provide between the Edgemarc 4550 and the end user devices?

A

(Ethernet) Switch

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7
Q

What is the microphone pickup range on the Polycom 6000?

A

12 feet

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8
Q

If the Connect button on the Integrated Telephony Toolbar is red, this means what?

A

Not logged in.

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9
Q

May also be referred to as Private Numbering Plan (PNP) or Call Transfer. Allows the customer to redirect calls to other phone within the office.

A

Extension Dialing

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10
Q

Allows customers to automatically forwards incoming calls to the next open line or all lines are busy, the hunt group can send overflow calls to voicemail.

A

• Multi-Line Hunt Groups (MLHG)

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11
Q

Which function of the Enterprise SIP Gateway (ESG) enables failover capabilities that utilize Comcast geographic redundant architecture?

A

Survivability

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12
Q

What is another term for a Business Contract?

A

Service Order Agreement

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13
Q

What is the function of the Enterprise SIP Gateway (ESG)?

A

It provides:-Traffic Shaping-NAT and Firewall-Remote Testing Capabilities-Survivability

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14
Q

What should be verified in the billing system prior to scheduling a TC?

A

Verify Correct rate/ service codes and that equipment is ordered.

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15
Q

What is ESG?

A

Enterprise SIP Gateway

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16
Q

What is the difference between a native TN and a ported TN?

A

A native TN originates from Comcast’s assigned pool of telephone numbers. A ported TN is owned by another service provider.

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17
Q

What does ILEC stand for?

A

Incumbent Local Exchange Carrier

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18
Q

In order to verify the modem status, what information do you need?

A

You need the business’s phone numbers and MAC address for both the eMTA and Cable Modem.

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19
Q

The credentials needed to login to the Business VoiceEdge Mobile App are the same as:

A

Business VoiceEdge portal and Telephony Toolbar login.

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20
Q

Which mobile operating systems is the Business VoiceEdge Mobile App available for?

A

Apple, Android

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21
Q

Name three types of tickets are reported in TTS?

A

Customer Reported (CR), Network Detected (ND), and Scheduled Maintenance (SM)

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22
Q

What feature enables a “find me” list of phone numbers which are alerted, in order, when you receive a call?

A

Sequential Ring

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23
Q

For quality Business Class Voice services, Signal to Noise levels should be between what?

A

33 dB or higher

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24
Q

What are the systems used when providing DOI support?

A

ACSREnterprise Telephone System (ETS)Service Visibility Portal (SVP)Network Provisioning System (NPS)Customer Account Database Manager (CADM)

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25
Q

How many employees define a small business?

A

Fewer than 20

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26
Q

The VoiceEdge feature that allows the ability to send calls directly to voicemail (busy greeting) is called ____

A

Do Not Disturb

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27
Q

Unified Communications is a Webinar that includes Advanced features for desktop and mobility integration and is offered on what days?

A

Thursdays

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28
Q

Tech Admin Training is a Webinar that includes Managing users and group features via Business VoiceEdge portal and is offered on what days?

A

Fridays

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29
Q

What will the customer need to sign in to the Call Detail Record website?

A

Account Number-Security PIN

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30
Q

What does MSO stand for?

A

Multi System Operator

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31
Q

provides call-control intelligence for establishing, maintaining, routing and terminating voice calls.

A

Broadband Telephony Server (BTS)

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32
Q

What Business Voice Edge feature allows for click-to-dial functionality from existing Outlook contacts?

A

Integrated Telephony Toolbar

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33
Q

What does TDM stand for?

A

Time Division Multiplexing

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34
Q

What is a CDR?

A

Call Detail Record

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35
Q

What document gives Comcast permission to port a TN from another service provider?

A

Firm Order Commitment (FOC)

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36
Q

Call Detail Records are available for up to how many previous months?

A

18 months

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37
Q

The on-site Enterprise SIP Gateway (ESG) provides Traffic Shaping, what does this do?

A

Provides higher priority to voice traffic.

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38
Q

The first step during basic troubleshooting is to verify what?

A

The rate and service codes in the appropriate billing system, either ACSR or COMTRAC

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39
Q

The credentials used to login to Business VoiceEdge Portal and Telephony Toolbar can also be used to login to:

A

The Business VoiceEdge Mobile App

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40
Q

How many lines can a Polycom 670 phone handle?

A

6 lines

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41
Q

What types of problems would a customer experience if the RF levels are not within specification?

A

Jittery Voice, Echoes, & Robotized voice

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42
Q

What are 5 of the available features on the Business VoiceEdge Mobile App?

A
  1. Voicemail2. Manage Be Anywhere devices3. Keypad for dialing4. Contacts directory5. Recent Calls6. Do Not Disturb7. Settings management8. Help
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43
Q

For quality Business Class Voice services, upstream levels should be between what?

A

35 and 52dBmV

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44
Q

What is SIP?

A

Session Initiated Protocol

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45
Q

What device provides on-site quality of service for Business Voice Edge?

A

The Edgemarc Enterprise SIP Gateway (ESG).

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46
Q

The VoiceEdge feature that allows a user to forward all incoming calls to a specified phone number if your phone isn’t answered is called _____

A

Call Forwarding No Answer

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47
Q

What are three indications a VoiceEdge user will see if the they have a voicemail?

A

A voice mail icon on the screen, a flashing line key, and a stutter dial tone.

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48
Q

What does the Remote Office enable a user to do?

A

Ability to Enable a remote location to act as your work phone.

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49
Q

What does VAR stand for?

A

Value Added Reseller

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50
Q

What does CLEC stand for?

A

Competitive Local Exchange Carrier

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51
Q

Basic Phone Training is a Webinar that includes How to use your VoiceEdge phone and is offered on what days?

A

Wednesdays, Thursdays

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52
Q

What feature allows customers to use home, cell or hotel phones as their business phones?

A

Remote Office

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53
Q

What are 5 of the options accessible from the Integrated Telephony Toolbar?

A
  1. Connect2. Options3. Services4. Be Anywhere5. Remote Office6. Call Forwarding Always7. Call Forwarding No Answer8. Call Forwarding Busy9. Do Not Disturb10. Speed Dial11. Call History12. Personal Directory13. Group Directory14. Search
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54
Q

What does the Be Anywhere feature allow you to do?

A

It allows you to setup one number that rings all your phones.

55
Q

Reception Console is a Webinar that includes Learning the software based Reception Console software and is offered on what days?

A

Custom Session

56
Q

What is the Business Voice Edge feature that enables customers to use PCs to control their desk phones?

A

Integrated Telephony Toolbar

57
Q

The VoiceEdge feature that allows a user to forward all incoming calls if you are on a call is called ___

A

Call Forwarding Busy

58
Q

The VoiceEdge feature that allows you to setup one number that rings all your phones is called _____

A

Be Anywhere

59
Q

What is a Call Detail Record (CDR)

A

A monthly record accessible online to view call details such as call to, call duration and time of day.

60
Q

What Business Voice Edge feature will monitor and notify you with a distinctive ring when the user becomes available?

A

Automatic Callback

61
Q

What is the microphone pickup range on the Polycom 5000 conference phone?

A

7 feet

62
Q

Where can a customer access a Call Detail Record (CDR)?

A

business.comcast.com/voice-cdr

63
Q

What does the Survivability function of the Enterprise SIP Gateway (ESG) do?

A

It enables failover capabilities that utilize Comcast geographic redundant architecture?

64
Q

What does the Do Not Disturb feature do?

A

Sends calls directly to voicemail (busy greeting)

65
Q

For quality Business Class Voice services, downstream levels should be between what?

A

-10 to 10dBmV

66
Q

What are the two tools used to activate Business Class Digital Voice and the Business Class Internet combination products?

A

The IVR and the Activation Server

67
Q

Enables customer to view and manage voice voicemail and other Business Class Voice features online.

A

• Digital Voice Center

68
Q

What are the four features unique to Business Class Digital Voice?

A

1)Multi Line Hunt Group (MLHG)2)Call Hold3)Call Transfer4)Private Number Plan

69
Q

How many lines can a Polycom VVX500 phone handle?

A

12 lines

70
Q

Which Business TV package provides a variety of popular channels including CNBC, The Weather Channel and Headline News?

A

Information and Entertainment

71
Q

How can a VoiceEdge user access voicemail while away from the office?

A
  1. Dial your office telephone number.2. When your personal greeting starts, press *3. Enter your password when prompted.
72
Q

What is the name of the app that integrates the Business VoiceEdge phone with your iPhone or Android?

A

Business VoiceEdge Mobile App

73
Q

In ETS, What field(s) is reviewed to verify a valid FOC has been received?

A

FOC # and FOC Date

74
Q

______ allows users to take or make calls from their handset as if they were using another person’s phone.

A

Shared Call Appearance (SCA)

75
Q

Which button should be pressed to prevent the Polycom 670 phone from ringing for incoming calls?

A

Do Not Disturb

76
Q

What monthly record can a customer access online to view call details such as call to, call duration and time of day?

A

Call Detail Record (CDR)

77
Q

What is Business VoiceEdge?

A

A fully managed phone system solution that is an alternative to on-site based PBX or key system.

78
Q

Which Business Voice Edge feature sends an email when specific calls designated by the customer arrive?

A

Call Notify

79
Q

What Business Voice Edge feature allows voicemail messages to be delivered to email inboxes as wave files?

A

Voicemail to Email Integration

80
Q

Businesses which charge an admission fee, such as sports arenas, are eligible for which Business TV package?

A

Not eligible for Business TV

81
Q

Name Four types of issues or symptoms reported by the customer for voice related issues:

A

1) No dial tone for one line or all lines2) Call features (including Hunt Groups) 3) Call quality - noise or static4) Voicemail5) Outgoing Call Issues (Cannot Make Calls)6) Incoming Call Issues (Cannot Receive Calls)7) Caller ID8) Digital Voice Center (DVC)9) Directory Assistance / Directory Listing (DA/DL) Incorrect10) E91111) Customer Premise Equipment (CPE), Fax/ Alarm System

82
Q

The VoiceEdge feature that allows a user to Send all calls directly to a specified phone number is called ___

A

Call Forwarding Always

83
Q

What is the Business Class TV service designed for barbershops / hair salons, gas stations, or waiting areas?

A

Business Class TV - Private View

84
Q

For Business Voice Troubleshooting Overview, name Three Reported Troubles That Will always be escalated?

A

1) DA/DL2) E9113) CPE

85
Q

What does the Call Forwarding Always feature do?

A

Send all calls directly to a specified phone number.

86
Q

What is NAT?

A

Network Address Translation

87
Q

What is the name of the on-site quality assurance device that provides: Traffic Shaping, NAT and Firewall, Remote Testing Capabilities, Survivability?

A

Enterprise SIP Gateway (ESG)

88
Q

What Business Voice Edge feature allows you to view all of the phones and numbers that are in your BVE group?

A

Group Directory

89
Q

How many lines can a Polycom 335 phone handle?

A

2 Lines

90
Q

A tool that provides the means for manual provisioning of Business Class Internet; as well as, set COS and FQDN for the eMTA?

A

BACC tool

91
Q

If a modem replacement is required for a “Legacy BVE” customer, it should only be replaced with this modem.

A

SMCD3G

92
Q

As a general rule, Smart Packet Detection in the BWG should be enabled or disabled?

A

Disabled

93
Q

How many different call forwarding options are there?

A

5: Always, Busy, No Answer, Not Reachable, Selective

94
Q

Hunt group type that rings all users at once

A

Simultaneous

95
Q

Hunt group type that rings each user in the order they appear on the user list

A

Regular

96
Q

Hunt group type that notes the last user answer a call and then rings the next user in the list

A

Circular

97
Q

Hunt group type that rings the user that has been idle the longest

A

Uniform

98
Q

5 types of call Queue hunting

A

Circular regular simultaneous uniform and weighted

99
Q

Loud Ringer will provide a ringtone that is how much louder than polycom phones?

A

Up to 8 times louder

100
Q

What is the make and model of the Loud Ringer?

A

Algo 8180

101
Q

What three equipment categories are there

A
  1. Shipped directly to customer
  2. Brought out by technician
  3. Customer required
102
Q

Polycomm seat with video capabilities (no camera add on)

A

VVX1500

103
Q

How many different polycom desk phone models are there?

A

5

104
Q

What day of the week is tech admin training?

A

Friday

105
Q

What day of the week is unified communications training?

A

Thursday

106
Q

What days of the week is basic phone training available

A

Wednesday and Thursday

107
Q

What days of the week is the Overview view and feature demo held?

A

Monday and tuesday

108
Q

Press ____ to rewind message 3 seconds at a time in voicemail

A

1

109
Q

Press ____ to fast forward 3 seconds at a time on voicemail

A

3

110
Q

Press _____to go to beginning of message

A

4

111
Q

Press _____ to go to end of message

A

6

112
Q

Press ______ to delete message

A

7

113
Q

Press _____to pause message

A

2

114
Q

Which navigation arrow will show the placed calls call log?

A

Right arrow

115
Q

Which navigation arrow will show the call log for missed calls?

A

Down arrow

116
Q

What will pressing the left navigation arrow show?

A

Received calls log

117
Q

What will pressing the up navigation arrow display?

A

Speed Dial

118
Q

In what platforms can the Integrated Telephony toolbar be accessed?

A

Microsoft Outlook, Mozilla Firefox, and Internet Explorer

119
Q

The orange splat on the telephony tool bar is

A

Options

120
Q

Orange bullseye on telephony toolbar

A

Remote office

121
Q

This button will be green or red on telephony tool bar

A

Connect

122
Q

Button with blue guy with white arrow on telephony toolbar

A

Call forwarding always

123
Q

Blue guy with blue arrow on telephony tool bar is

A

Call forwarding no answer

124
Q

Red guy with white arrow on telephony tool bar is

A

Call forwarding busy

125
Q

Red guy with white slashed circle on telephony toolbar is

A

Do not disturb

126
Q

Blue speedometer icon on telephony tool bar is

A

Speed dial

127
Q

Blue piece of paper icon on telephony tool bar is

A

Call history

128
Q

Green guy on telephony tool bar is

A

Personal directory

129
Q

Blue guy and orange guy on telephony tool bar is

A

Group directory

130
Q

If remote office feature is enabled, what feature should be disabled?

A

Be anywhere

131
Q

How many calls (maximum) are displayed in the basic call logs?

A

Last 20 calls

132
Q

What must be dialed to use push to talk feature?

A

*50 and the users extension

133
Q

How many phone numbers can be set up for distinctive ring?

A

12

2016 Master (109 decks)

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