Workplace Gold Ch. 5 Morale Flashcards

1
Q

The general feeling that employees have about their work, their organization, their leaders, and even their coworkers:

A

Morale

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2
Q

High morale, when achieved, can lead to improved employee: (5)

A

Improved employee:

-enthusiasm
-confidence
-satisfaction
-commitment
-performance

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3
Q

Most supervisors would agree that there appears to be a direct link between:

A

morale and job performance.

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4
Q

Do supervisors always hold absolute control over employee morale?

A

No.

Employees encounter diverse issues or problems, both at home and work, over which supervisors retain little or no control.

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5
Q

What is morale in the workplace?

A

The general feeling that employees have about their work, organization, leaders, and coworkers.

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6
Q

What factors can affect employee morale beyond a supervisor’s control?(7)

A

-Family issues
-relationship issues
-medical issues
-mental health issues
-financial issues
-drug and alcohol problems
-conflicts with coworkers or bosses

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7
Q

What might a supervisor wish they could provide to improve morale but often cannot?

A

grant them a pay raise; provide them with the latest equipment.

Note: But sometimes supervisors can do little more than suggest or advocate for such improvements

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8
Q

Who frequently gets blamed for employees low morale?

A

Leaders and supervisors.

But morale is an employees responsibility. Individuals are responsible for their own morale.

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9
Q

Who is ultimately responsible for an employees morale?

A

The individual employee.

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10
Q

What should supervisors and subordinates alike avoid letting others control?

A

Their:
-emotions
-work ethic
-character.

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11
Q

What should a supervisor not do when subordinates complain about morale issues?

A

Tell them it is their responsibility.

Note: It is one thing to understand the concept of morale responsibility, and another entirely different thing to come across like you do not care.

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12
Q

What should supervisors do when faced with legitimate complaints from subordinates?

A

Listen to their concerns and fix what you can fix.

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13
Q

What is the most significant factor affecting employee morale?

A

The work environment.

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14
Q

The most significant factor affecting morale is the work environment. But too often, people think of the work environment as the:

A

building they work in, their office, their equipment, the vehicle they drive, or other physical resources.

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15
Q

What can be considered part of the work environment?

A

Overtime issues (too much, too little) and resource availability (such as absence of paper in the printer)

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16
Q

Why might some employees develop low morale related to overtime?

A

They are forced to work too much or there is too little overtime offered.

17
Q

What might be a temporary work environment issue influencing morale?

A

A nagging computer problem or lack of printer paper

18
Q

What is a supervisor’s role regarding resources and the physical work environment?

A

recommending, suggesting, and occasionally making improvements

19
Q

what aspect of the work environment does a supervisor have considerable control over?

A

The work environment they create through their interactions and behavior

20
Q

What does a supervisor control in terms of employee perceptions?

A

Perceptions about their character, integrity, and work ethic.

21
Q

What contributes to a safe work environment?

A

treating coworkers with dignity and respect.

22
Q

What should supervisors understand about addressing problems?

A

It might not always result in a miracle cure for morale.

23
Q

What happens if a supervisor ignores legitimate concerns of complaints?

A

It hurts employee morale.

24
Q

What is crucial for a Supervisor to know about their own morale?

A

It influences employee morale.

25
Q

When are supervisors “onstage’?

A

The moment they set foot in the workplace.

26
Q

How can a supervisor’s morale affect their employees?

A

It influences the employee’s morale.

27
Q

What should supervisors do with subordinates complaints about the work environment?

A

Listen and address what they can.

28
Q

What can a supervisor NOT control in the work environment?

A

All the physical resources and equipment.

29
Q

What should supervisors avoid doing when trying to improve morale?

A

Ignoring problems and concerns.

30
Q

What does the book suggest about supervisors and morale responsibility?

A

Employees are responsible for their own morale, but supervisors should still care and address issues.

31
Q

What overall message does the book convey about employee morale?

A

It is influenced by both personal and work related factors, and both employees and supervisors play a role in it.

32
Q
A