Workplace Gold Ch. 16- Coaching

Question 1

Every employee wants to know two things from their supervisor:

Answer 1

1. First, they want to know what is expected of them on the job.
2. Second, they want to know how the supervisor thinks they are doing at meeting those expectations.

Question 2

Every employee wants to know two things from their supervisor:

1. First, they want to know what is expected of them on the job.
2. Second, they want to know how the supervisor thinks they are doing at meeting those expectations.

It is the ethical obligation of every supervisor to provide answers to those two questions. Those answers can come in the form of either:

Answer 2

informal or formal feedback.

Question 3

Calendar Driven Coaching:

The supervisor schedules the employee coaching session in advance- even if there is no significant issues or problems. During these regularly scheduled coaching sessions, supervisors should discuss their expectations and:

Answer 3

how they think the employee is doing at meeting those expectations.

Question 4

The supervisor schedules the employee coaching session in advance- even if :

Answer 4

there is no significant issues or problems.

Question 5

Event Driven Coaching:

Event driven coaching sessions typically are held after any event that the supervisor believes warrants: (5)

Answer 5

• discussion,
• review,
• correction,
• improvement, or
• recognition.

Question 6

Event-driven coaching sessions are appropriate any time an employee’s attitude:

Answer 6

worsens significantly from the norm for that individual employee and that negative change last for more than a few days.

Question 7

Event-driven coaching sessions are appropriate any time and employee’s attitude worsens significantly from the norm for that individual employee and that negative change last for more than:

Answer 7

a few days.

Question 8

A (blank) may be a symptom of a larger underlying problem that deserves your attention.

Answer 8

sudden negative change in attitude

Question 9

Coaching Basics:

Supervisors should utilize both calendar driven and event driven coaching sessions. In addition to providing advice and support, coaching sessions can be used by a supervisor to build two things that are closely related:

Answer 9

employee confidence and employee competence.

Question 10

Coaching is not intended to be discipline. In fact, coaching sessions help prevent the need for:

Answer 10

discipline.

Question 11

Coaching is not intended to be:

Answer 11

Discipline.

In fact, coaching sessions help prevent the need for:

Question 12

Coaching is also not intended to replace needed personal counseling for:

Answer 12

for mental health, drug and alcohol, PTSD, or other personal issues. Those issues require professional counseling that is far beyond the scope of coaching. If an employee is in need of such counseling provide employees with the appropriate resources.

Question 13

Coaching is also not intended to replace needed personal counseling for mental health, drug and alcohol, PTSD, or other personal issues. Those issues require professional counseling that is far beyond the scope of coaching. If an employee is in need of such counseling:

Answer 13

provide employees with the appropriate resources.

Question 14

What are two things every employee want to know from their supervisor?

Answer 14

What is expected from them on the job and how they are doing at meeting those expectations.

Question 15

What is the ethical obligation of every supervisor regarding feedback?

Answer 15

To provide answers to what is expected and how the employee is doing.

Question 16

How does coaching help in organizations that use annual performance evaluations?

Answer 16

By minimizing surprises through regular feedback.

Question 18

What is calendar- driven coaching?

Answer 18

Coaching sessions scheduled in advance, regardless of issues or problems.

Question 19

What is a growing practice among law enforcement agencies regarding coaching?

Answer 19

Regular monthly coaching sessions with individual subordinates.

Question 20

What should supervisors discuss during regularly scheduled coaching sessions?

Answer 20

Expectations and how the employee is meeting them.

Question 21

How might supervisors end a coaching session?

Answer 21

By asking if there is anything they can do to make the employee’s job easier.

Question 22

What are event- driven coaching sessions?

Answer 22

Sessions held after significant events that warrant discussion, review, correction, improvement, or recognition.

Question 23

What might prompt an event-driven coaching session?

Answer 23

Completion of a major assignment, employee encountering a problem, or employee’s frustration

Question 24

When are event-driven coaching sessions appropriate regarding an employee’s attitude?

Answer 24

When the employee’s attitude worsens significantly from the norm for more than a few days.

Question 25

What should supervisors focus on during coaching sessions?

Answer 25

Behaviors rather than attitudes.

Question 26

Why should supervisors utilize both calendar driven and event driven coaching sessions?

Answer 26

To provide multiple opportunities to help improve employee performance.

Question 27

What two things can coaching session help build in employees?

Answer 27

Confidence and competence

Question 28

How are coaching sessions useful beyond improving performance?

Answer 28

They develop a strong working relationship between the supervisor and the employee.

Question 29

How do some agencies mistakenly use the terms coaching and counseling?

Answer 29

Interchangeably

Question 30

What is the intended purpose of coaching?

Answer 30

To prevent the need for discipline.

Question 31

What should not be replaced by coaching?

Answer 31

Needed personal counseling for mental health, drug and alcohol, PTSD, or other personal issues

Question 32

What should a supervisor do if an employee needs personal counseling?

Answer 32

Provide the employee with the appropriate resources, such as the agency’s employee assistance program or referral to professional counseling.

Question 33

What does coaching minimize in organizations using performance evaluations?

Answer 33

Surprised by providing regular feedback.

Question 34

What is one potential benefit of regularly scheduled coaching sessions?

Answer 34

The provide a format for ongoing feedback.