Workplace Gold. Ch. 12- The Importance of Feedback

Question 1

What is the lifeblood of your organization?

Answer 1

Feedback

Question 2

Feedback is the:

Answer 2

lifeblood of your organization.

Question 3

Feedback is the lifeblood of your organization, and it is, or should be, an essential job function for:

Answer 3

all supervisors.

Question 4

Feedback to your subordinates should be (blank and blank) throughout the year.

Answer 4

ongoing and continuous

Question 5

Continuous feedback helps maintain:

Answer 5

accountability.

Question 6

Continuous feedback helps maintain accountability. Supervisors who provide ongoing feedback are likely to find their:

Answer 6

accountability efforts made easier.

Question 7

By giving employees the feedback that they need, you help them achieve the performance level that you desire. Even minor improvements should be recognized. If a supervisor is please with the observed improvement (even if it is not award worthy), then providing feedback on that improvement is likely to:

Answer 7

get the behavior repeated.

Question 8

By giving employees the feedback that they need, you help them:

Answer 8

achieve the performance level that you desire.

Even minor improvements should be recognized. If a supervisor is please with the observed improvement (even if it is not award worthy), then providing feedback on that improvement is likely to get the behavior repeated.

Question 9

Continuous feedback helps keep employees from:

Answer 9

having to guess how their supervisor perceives they are performing.

Question 10

Give feedback so employees don’t have to:

Answer 10

guess how you think they are doing.

Question 11

In the absence of feedback throughout the evaluation period, supervisor and subordinate perceptions regarding job performance are likely to differ significantly. The solution is:

Answer 11

more feedback prior to the performance evaluation.

Question 12

In the absence of feedback throughout the evaluation period, supervisor and subordinate perceptions regarding job performance are likely to:

Answer 12

differ significantly.

-The solution is more feedback prior to performance evaluation.

Question 13

You Expectations:

Expectations may differ from supervisor to supervisor. You employees deserve to know your expectations. Expectations have nothing to do with quotas, enforcement metrics, or computer statistics. Expectations. have everything to do with: (3)

Answer 13

accountability, feedback, and what individual supervisors expect from their employees.

Question 14

What is the lifeblood of an organization?

Answer 14

Feedback

Question 15

How often should feedback to subordinates be provided?

Answer 15

Ongoing and continuous throughout the year.

Question 16

What do some supervisors believe is sufficient feedback?

Answer 16

Feedback provided once a year during a performance evaluation.

Question 17

What is a common issue in organizations without performance evaluations?

Answer 17

Feedback is only given for award-worthy events, or mistakes.

Question 18

What is a significant benefit of continuous feedback?

Answer 18

It helps maintain accountability.

Question 19

How do most employees feel about their job performance?

Answer 19

The believe they are doing an excellent job.

Question 20

What helps remove the guesswork for employees regarding their performance?

Answer 20

Continuous feedback.

Question 21

Why do some employees feel anxiety during performance evaluations?

Answer 21

They rarely know what score they will receive.

Question 22

What can cause a significant difference in perceptions of job performance?

Answer 22

Absence of feedback throughout the evaluation period.

Question 23

What is a solution to prevent surprises during performance evaluations?

Answer 23

More feedback prior to the performance evaluation.

Question 24

What is essential for removing the guesswork about supervisor perceptions?

Answer 24

Feedback

Question 25

What opportunity does feedback provide to supervisors?

Answer 25

Giving employees clearly stated performance expectations.

Question 26

What should employees know in addition to organizational rules?

Answer 26

Supervisor expectations.

Question 27

What does feedback have nothing to do with?

Answer 27

Quotas, enforcement metrics, or computer statistics.

Question 28

What are feedback and expectations primarily concerned with?

Answer 28

Accountability and performance.

Question 29

What behavior does the book suggest supervisors should not tolerate?

Answer 29

Gossip

Question 30

What should employees do when they make a mistake?

Answer 30

Own up to it, fix it, and move on.

Question 31

How should employees treat their coworkers?

Answer 31

With Dignity and Respect.

Question 32

What should employees do if they encounter issues impacting their work?

Answer 32

Inform their supervisor.

Question 33

What does the book say about punctuality and appearance?

Answer 33

Employees should be on time and properly attired.

Question 34

What should employees do if they are going to be late for work?

Answer 34

Call their supervisor.

Question 35

How should employees behave in the workplace?

Answer 35

Professionally.

Question 36

Which of the following should employees know and abide by?

Answer 36

Department’s rules of conduct.

Question 37

What does being a team player involve?

Answer 37

Supporting coworkers and helping them.

Question 38

What kind of work environment should employees contribute to creating?

Answer 38

One where people enjoy coming to work.

Question 39

What kind of communication is expected from employees?

Answer 39

Open and honest.

Question 40

What should employees do if they see a problem and have a solution?

Answer 40

Inform their supervisor.

Question 41

How should employees handle workload issues?

Answer 41

Communicate with their supervisor.

Question 42

What attitude is expected from employees on bad days?

Answer 42

Professional.

Question 43

What action is expected if employees witness inappropriate behavior?

Answer 43

Intervene and report it.