Workplace Gold Ch. 2- Morale Killers Flashcards
If you cannot influence a coworker of the same rank as you to your way of thinking, atlaest try to convince them to:
Supervise their subordinates however they see fit, but to allow you to do the same with your subordinates.
Try to establish a mutual agreement not to undermine each other in front of the other’s subordinates.
Who are the morale killers who pose the most significant challenge?
The morale killers who outrank you.
Best hope of influencing a morale killer who out ranks you?
Establish a strong working relationship with them in advance.
If you work under a morale killer boss, who needs you? And what do they need?
- Your subordinates need you
- They need:
- Guidance, feedback, recognition
- Need you to run interference so that their negative interaction with your morale killing boss is minimal
Show them that genuine leaders are not morale killers.
Besides performance results, today, the public demands more (blank) and more (blank)than ever before.
Accountability and transparency.
What doe morale killers thrive on, and what do they promote?
They thrive on negativity and promote low morale.
Is rank an indicator of who is, or is not, a morale killer?
No. Morale killers come in all ranks.
They do not get cured just because they get promoted.
What do morale killers cause?(7)
- Reduced productivity
- Burnout
- Stress
- Employee turnover
- Sick time abuse
- Conflicts between co-workers
- Negative interactions with the public
With your subordinates, you have atleast some ability to require a change. You can accomplish this in one of two ways. What is the first way?
Lead them in such a way that you build trust and commitment.
With your subordinates, you have at lest some ability to require a change. You can accomplish this in one of two ways. For those subordinates who are not swayed by your great leadership efforts or personal charisma, what is the 2nd way?
You outrank them. You have positional authority.
Note: Not the best option for achieving peak performance, but its an option.
For co-workers who are the same rank as you, and over whom you have no positional authority, you are left with only (blank).
And what does it mean?
Personal authority.
This means you can influence, but not compel.
The application of any leadership strategy needs to be tempered by:
The reality of managing a real police department with real problems.
That one employee you talk about almost every night at home over dinner. They give you a headache thinking about them before you even arrive at work in the morning.
Your #1 morale killer.
People can certainly change, but they must (blank). Unfortunately, many morale killers (of all ranks) fail to see a need to change- even when instructed to change.
want to change.
People can certainly change, but they must want to change. Unfortunately, many morale killers (of all ranks) fail to (blank)- even when instructed to change.
see a need to change
Good leadership can influence some people to want to change, but others will:
resist that influence.
When you have positional authority, you can compel:
a subordinates compliance to a minimum standard.
Change what you can:
First, you can lead them in such a way that you build trust and commitment. (Blank), (blank), and (blank) of trust building strategies certainly helps
Charisma, communication style, and knowledge
Having personal authority(same rank) means you can influence but not compel. The better work relationship you build with that person, the better chance you have of:
influencing their behavior.
What is right is not always:
the easiest or most popular course of action.
