Workplace Gold Ch. 3- The Secrets of People Managment Flashcards
There are 3 secrets of people management that are the foundation of all leadership strategies. What are they?
1.Everyone wants to feel important
- No one wants to look stupid
- Everyone wants to be appreciated
Making someone feel stupid by demeaning them when they make a mistake is the quickest way to kill both:
morale and motivation.
Effective leaders hold employees accountable without:
Demeaning or embarrassing them, or making them feel stupid.
Leaders who show appreciation for their subordinates efforts, and recognize behavior they want repeated, are rewarded by their employees with:
- Trust
- Loyalty
- Commitment
Everyone knows that people they perceive as important in their organization get treated differently. Every employee, regardless of rank or position, would like to be treated with that same (blank), (blank), (blank) and (blank)
Professionalism, courtesy, dignity, and respect.
Supervisors who demean employees teach them only to:
avoid their supervisor rather than learn from their mistakes.
What are the three secrets of people management:
Feeling important, not looking stupid, and being appreciated.
What is the common assumption about old concepts?
They cannot work as well as new, trendy concepts
What is said about entirely new leadership concepts in the last 30 years?
Few, if any, that work have been developed
How does the author describe leadership concepts and strategies in the book?
Basic and practical
What is the author’s opinion on “basic” leadership strategies?
they are easy to explain and apply
What is the foundation of the author’s belief in the leadership strategies discussed?
Personal experience, training, and research
What reinforces the author’s confidence in these leadership strategies?
Anecdotal experiences from supervisors who attended his trainings
Why do the three secrets of people management seem like secrets?
leaders often overlook their usefulness
What does the author imply about leaders searching for complex new ideas?
they miss the usefulness of basic concepts
Why does the author call the three concepts “secrets”?
to emphasize their importance
What is the first secret of people management
everyone wants to feel important
What do employees perceive about important people in their organization?
They are treated with professionalism, courtesy, dignity, and respect
How should every employee be treated according to the first secret?
with professionalism, courtesy, dignity and respect
What is the second secret of people management?
no one wants to look stupid
What is believed to be the greatest fear in America?
public speaking
What is the quickest way to kill both morale and motivation?
Demeaning people when they make a mistake
What do supervisors teach employees when they demean them for mistakes?
to avoid their supervisor
What is the third secret of people management?
Everyone wants to be appreciated
What do employees not need according to the third secret?
participation trophies
What are leaders rewarded with then they show appreciation?
trust, loyalty, and commitment from employees
What do employees feel more committed to when they feel valued and appreciated?
their supervisor
What should you keep in mind as you start your leadership journey?
the three secrets of people management
How are the three secrets described in relation to leadership strategies in the book?
They are the foundation of all leadership strategies.
Why do some concepts remain secrets?
leaders ignore their usefulness
What should leaders avoid when holding employees accountable?
demeaning or embarrassing them
What do effective leaders do when employees make mistakes?
Hold them accountable without demeaning them
What do employees feel when they are treated with professionalism and respect?
Important and valued
What do leaders who recognize desired behavior in employees receive in return?
trust and loyalty
What is a common mistake made by leaders searching for new ideas?
the overlook basic, effective concepts
