Workplace Gold Ch. 3- The Secrets of People Managment

Question 1

There are 3 secrets of people management that are the foundation of all leadership strategies. What are they?

Answer 1

1.Everyone wants to feel important

2. No one wants to look stupid
3. Everyone wants to be appreciated

Question 2

Making someone feel stupid by demeaning them when they make a mistake is the quickest way to kill both:

Answer 2

morale and motivation.

Question 3

Effective leaders hold employees accountable without:

Answer 3

Demeaning or embarrassing them, or making them feel stupid.

Question 4

Leaders who show appreciation for their subordinates efforts, and recognize behavior they want repeated, are rewarded by their employees with:

Answer 4

1. Trust
2. Loyalty
3. Commitment

Question 5

Everyone knows that people they perceive as important in their organization get treated differently. Every employee, regardless of rank or position, would like to be treated with that same (blank), (blank), (blank) and (blank)

Answer 5

Professionalism, courtesy, dignity, and respect.

Question 6

Supervisors who demean employees teach them only to:

Answer 6

avoid their supervisor rather than learn from their mistakes.

Question 7

What are the three secrets of people management:

Answer 7

Feeling important, not looking stupid, and being appreciated.

Question 8

What is the common assumption about old concepts?

Answer 8

They cannot work as well as new, trendy concepts

Question 9

What is said about entirely new leadership concepts in the last 30 years?

Answer 9

Few, if any, that work have been developed

Question 10

How does the author describe leadership concepts and strategies in the book?

Answer 10

Basic and practical

Question 11

What is the author’s opinion on “basic” leadership strategies?

Answer 11

they are easy to explain and apply

Question 12

What is the foundation of the author’s belief in the leadership strategies discussed?

Answer 12

Personal experience, training, and research

Question 13

What reinforces the author’s confidence in these leadership strategies?

Answer 13

Anecdotal experiences from supervisors who attended his trainings

Question 14

Why do the three secrets of people management seem like secrets?

Answer 14

leaders often overlook their usefulness

Question 15

What does the author imply about leaders searching for complex new ideas?

Answer 15

they miss the usefulness of basic concepts

Question 16

Why does the author call the three concepts “secrets”?

Answer 16

to emphasize their importance

Question 17

What is the first secret of people management

Answer 17

everyone wants to feel important

Question 18

What do employees perceive about important people in their organization?

Answer 18

They are treated with professionalism, courtesy, dignity, and respect

Question 19

How should every employee be treated according to the first secret?

Answer 19

with professionalism, courtesy, dignity and respect

Question 20

What is the second secret of people management?

Answer 20

no one wants to look stupid

Question 21

What is believed to be the greatest fear in America?

Answer 21

public speaking

Question 22

What is the quickest way to kill both morale and motivation?

Answer 22

Demeaning people when they make a mistake

Question 23

What do supervisors teach employees when they demean them for mistakes?

Answer 23

to avoid their supervisor

Question 24

What is the third secret of people management?

Answer 24

Everyone wants to be appreciated

Question 25

What do employees not need according to the third secret?

Answer 25

participation trophies

Question 26

What are leaders rewarded with then they show appreciation?

Answer 26

trust, loyalty, and commitment from employees

Question 27

What do employees feel more committed to when they feel valued and appreciated?

Answer 27

their supervisor

Question 28

What should you keep in mind as you start your leadership journey?

Answer 28

the three secrets of people management

Question 29

How are the three secrets described in relation to leadership strategies in the book?

Answer 29

They are the foundation of all leadership strategies.

Question 30

Why do some concepts remain secrets?

Answer 30

leaders ignore their usefulness

Question 31

What should leaders avoid when holding employees accountable?

Answer 31

demeaning or embarrassing them

Question 32

What do effective leaders do when employees make mistakes?

Answer 32

Hold them accountable without demeaning them

Question 33

What do employees feel when they are treated with professionalism and respect?

Answer 33

Important and valued

Question 34

What do leaders who recognize desired behavior in employees receive in return?

Answer 34

trust and loyalty

Question 35

What is a common mistake made by leaders searching for new ideas?

Answer 35

the overlook basic, effective concepts