Verbal judo

Question 1

What are the five universal truths of verbal judo?

Answer 1

FIVE UNIVERSAL TRUTHS
Verbal Judo

1. Feel the need to be respected
2. Would rather be asked than be told
3. Have a desire to know WHY
4. Prefer to have options over threats
5. Want to have a second chance

Question 2

What is the verbal judo 5 step?

Answer 2

VERBAL JUDO 5 STEP
Verhal Judo

• ASK
• PROVIDE CONTEXT
• PRESENT OPTIONS
• CONFIRM
• ACT

Question 3

Answer 3

Question 4

What is active listening?

Answer 4

ACTIVE LISTENING

Mirroring - Repeating last few words or gist of the person in crisis

Paraphrasing - Putting the content of what the person in crisis said into your own words

Emotional Labeling - Identifying the emotion the person in crisis is feeling
Summarizing - Integrate paraphrased content with the identified emotion

Question 5

What is the famous quote by Sun Tsu?

Answer 5

“To win one hundred victories in one hundred battles is not the highest honor. To defeat your opponent without fighting is the highest skill.”

Question 6

What did Thompson advocate when dealing with people more different than you?

Answer 6

Thompson advocated that the more different we are from others, the more tactically we must speak in order to gain compliance, develop cooperation, or work and collaboration