Upselling Techniques

Question 1

Why to upsell

Answer 1

Revenue
✔ Recognition
✔ Financial Incomes

Question 2

Before upselling ask yourself.

How ?

Answer 2

Ask
✔ Listen
✔ Be knowledgeable
✔ Suggest

Question 3

Get to know the guest.

Answer 3

Preferences
✔    Reason for a visit
✔    Budget
✔    Allergies
✔    Expectations

Question 4

Upselling tips.

Answer 4

Know which menu items have high profit margins ?
✔ Be enthusiastic about the items that you are suggesting.
✔ Do not annoy the guest !!
✔ Don’t over push the guest !
✔ Use attractive selling words..

Question 5

Upselling tips..

Answer 5

Cross selling
✔    Gain the trust
✔    Use colorful description
✔    Ask right questions !!
✔    Farewell gently..

Question 6

Tasty Description !

Answer 6

Benefit of the dish for the guest
✔    Descriptive words
▪Mouth watering
▪Juicy
▪Tender
▪Fresh
▪Straight from the oven
▪Chef’s favorite
▪Signature dish
▪Homemade

Question 7

Useful Phrases

Answer 7

By the way….. “
“If you’d like to treat yourself, I would like to suggest …..”
“If you’d like something with a ……. flavors, try…..”