Sequence Of Service

Question 1

1

Answer 1

Eye contact and smile . Starting pulling the chair first for the lady.

Question 2

2

Answer 2

Open the table Number in Duolingo and how many guest also put there .

Question 3

3

Answer 3

Greet the guests with eye contact and welcome to Friends grand cafe . Put the fro menu each of the guest

Question 4

4

Answer 4

Introduce the concept and explain the menu . Our menu showcase : Japanese ,Mediterranean-Меддитариньен Concept and sharing style

Question 5

5

Answer 5

Offer drinks and making suggestions to the guest Regardless of cocktails and after water

Question 6

6

Answer 6

Enter Beverage order into Duolingo

Question 7

7

Answer 7

In case of wine by the glass or no

Wine remove the wine glasses from the table

Question 8

8

Answer 8

Name each drinks which you put on the table start from the lady

Question 9

9

Answer 9

Ask the guest if they need any assistance or if they have any questions, guide the guest through the menu

Question 10

10

Answer 10

Ask the guest about allergy

Question 11

11

Answer 11

Take all the food order and confirm it verbally . Once the order is taken, explain to the guest the flow of courses

Question 12

12

Answer 12

Enter each course separately in the system according to the flow of service . Using the line 1,2,3 , Desserts

Question 13

13

Answer 13

Ask the guest if they would like to have wine with food . Yes sommelier come to make wine suggestions. If they already selected wine enter in the Duolingo. No , Collect all the menu from the table

Question 14

14

Answer 14

Service the first course and name the dishes before . If first courses for sharing place the dishes in the centre of the table . OFFER GUEST .

Question 15

15

Answer 15

When the guest close to finish first course fire the second course in the system before serving the second course clean the table .

Question 16

16

Answer 16

For the main course ensure with the guest if you can proceed-продолжить with the service . Clean the table before serving the food

Question 17

17

Answer 17

Serve the main course following seat numbers starting from the ladies and name the dish when on the table

Question 18

18

Answer 18

Keep refilling beverages and cleaning the table Remove used tissues and empty bottles.

Question 19

19

Answer 19

Check back : visit the table and ask the guest how they enjoying their dishes. Yes : Smile and thank you . No Listen and get all details and information and inform the managers

Question 20

20

Answer 20

When the guest finish the main course remove plates and katleres clean the table . Proceed offer our desserts menu .
(A) make suggestions take dessert order and offer coffee tea and digestive. (B) No : Coffee , tea , Digestive

Question 21

21

Answer 21

Enter the order into Duolingo. Set up the order fr desserts with katleleress and sugar bowl if they order coffee or tea

Question 22

22

Answer 22

when the guest ask for the bill, check in the system if all items correctly .Check with sommelier about numbers of wine if it’s corrected. Bring the bill and present . Always in bill fold

Question 23

22(A)

Answer 23

Cash payment .The waiter proceeds to take the payment from the guest .Cashier closes the bill in the system and gives back the change in the bill folder to the waiter

Question 24

22(B)

Answer 24

Card Payment waiter proceeds with the payment give back the credit card to the guest with the card slip . Give the bill folder with the restaurant slip to the cashier .

Question 25

23

Answer 25

After charging the table thank warmly the guests and guide them towards the door if possible

Question 26

24

Answer 26

Ask the guest if they have valet parking ticket . Assist if possible or inform them to get validation-подтверждение at the reception

Question 27

25

Answer 27

re-setting the table, check floor