Uniform External Complaint Intake/ Management Flashcards
The public complaint system for police services in Ontario is managed by the ________________________________________ and provides an independent civilian oversight to policing services.
Office of the Independent Police Review Director (OIPRD)
The OIPRD receives and manages all public complaints concerning the _______of a police officer of the service, or the ________ or ________ provided by the Service.
conduct
polices
services
The OIPRD will manage and have carriage of all ____________ complaints
external
Who determines the final disposition of all external complaints regardless of who investigates it?
The OIPRD
Every complaint shall be acknowledged and recorded on the prescribed ________ form.
OIPRD
All complaints shall be investigated on the ________ and substance of the evidence and shall not involve an inquiry into the background of the complainant for the sole purpose of undermining the complainant’s _____________.
merit and substance
credibility
The OIPRD Liaison Officer will coordinate the Service’s response to the OIPRD. The Chief of Police’s OIPRD Liaison Officer must be a _________
Senior Officer
The Chief of Police has authorized the _____________________________________ as the OIPRD Liaison Officer
Inspector – Professional Standards (PRS) – Complaints Administration
No member shall communicate directly or indirectly with any person from the OIPRD unless directed by the ____________. All inquiries and documents shall be directed to the ___________.
OIPRD Liaison Officer
Forms of Submission
The OIPRD form can be submitted:
- electronically, or
- by mail, or
- by TPS eFax, or
- in person (or agent), or
- by delivering the OIPRD form to any Service facility.
A local resolution is an agreement between all parties prior to an OIPRD complaint being lodged. It must be resolved within _____ days of the complainant reporting to the police .
30
OIPRD complaint Local resolution ) meets one of the below criteria:
• dealing with personal property, other than money or firearms, or
• failing to treat a person equally, other than violations based upon the prohibited
grounds in the Ontario Human Rights Code (Human Rights Code), or
• using profane language, or
• acting in a disorderly manner, or
• neglect of duty, or
• failing to work in accordance with orders, or
• failing to make a report or record entry, or
• conspiring and abetting to commit any of the above, or
• contravening any provision of the Police Services Act (PSA) or its Regulations of a
less serious nature
Local resolutions are facilitated by a ________and are to be documented on the prescribed OIPRD form.
Supervisor
A customer service resolution is an agreement between all parties after an external complaint has been lodged with the OIPRD, but not _____________
Formalized
A customer Service Resolution must be referred by the OIPRD to Professional Standards (PRS), be resolved within ____days of the date of notice to PRS
45
Customer service resolutions are facilitated by a supervisor and are to be documented on the prescribed _______form
OIPRD
No record of any resolutions shall be placed in an officers file
True?
True
An informal resolution is an agreement between all parties after a complaint has been lodged with the OIPRD and involves conduct that is deemed less serious.
There are two types of informal resolutions:
1._____________
2._____________
Resolution during the investigation
Resolution after the investigation is completed