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MBA > Trust, Trust Repair, and Knowledge Management > Flashcards

Trust, Trust Repair, and Knowledge Management Flashcards

1
Q

What are the 4 types of “justice”

A

Distributive Justice
Procedural justice
Interpersonal Justice
Informational Justice

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2
Q

what is distributive justice

A

are outcomes fair?

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3
Q

what is procedural justice

A

are procedures fair?

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4
Q

what is interpersonal justice

A

am I treated with respect?

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5
Q

what is informational justice

A

am I given needed information

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6
Q

what are the two reactions a firm can have to a crisis?

A

a technical response
a ceremonial response

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7
Q

what is a technical response and when is it used

A

focused on fixing the source of a problem

used when someone is harmed

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8
Q

what is a ceremonial response and when is it used

A

deflection of attention from problems, by reinforcing the value

used generally when someone could have been harmed

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9
Q

what is explicit knowledge

A

articulated and codified and generally communicated in natural language

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10
Q

what is tactic knwoledge

A

hidden knowledge that may be technical or cognitive

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11
Q

what is declarative knowledge

A

knowing about things

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12
Q

what is procedural knowledge

A

knowing how to do things

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13
Q

what is causal knowledge

A

knowing why things are

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14
Q

what is relational knowledge

A

knowing how things go with others

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15
Q

what is pragmatic knowledge

A

generally useful knowledge.

best practices, frameworks, experience, etc.

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16
Q

what decisions need to be made about knowledge ?

A

what knowledge is critical
how do we maintain critical knowledge
how do we gather new critical knowledge?

17
Q

What is ‘exploration’ in regard to knowledge

A

scanning for new knowledge

18
Q

what is ‘exploitation’ in regard to knowledge

A

applying knowledge toward existing challenges and opportunities

19
Q

why is knowledge management important

A

as firms grow, information needs to be effectively passed down and around to others

20
Q

what are impediments to knowledge management

A

structural
individual
cultural
resource

21
Q

what are structural impediments to knowledge management

A

formalization: how well things are documented

hierarchy: how people are arranged can create silos

22
Q

what are individual impediments to knowledge management

A

it’s all about the perception of the individual, they will behave based on their perception

23
Q

what is the rational decision making model?

A

describes how individuals should behave ignorer to maximize an outcome

24
Q

what are the steps in the rational decision making model

A

define the problem
identify the decision criteria
allocate weights to the criteria
develop alternates to the problem
evaluate alternates
select best alternate

25
Q

regarding decision making, what is overconfidence bias

A

believing too much in our own ability to make good decisions

26
Q

regarding decision making, what is anchoring bias

A

using early, first received information as our basis for a later judgement

27
Q

regarding decision making, what is confirmation bias

A

using only the facts to support decisions

28
Q

regarding decision making, what is availability bias

A

using information that is most readily available

29
Q

regarding decision making, what is representative bias

A

trying to match a situation with a different preexisting situation

30
Q

regarding decision making, what is escalation of commitment

A

increase in commitment, inspite of negative evidence

31
Q

regarding decision making, what is randomness error

A

creating meaning from random events

32
Q

regarding decision making, what is hindsight bias

A

looking back at the outcome and believing you accurately predicted it

33
Q

what is fear and loathing in regard to knowledge management

A

individuals keeping information because they think it makes them irreplaceable

34
Q

what is a good system to drive knowledge sharing within an organization

A

the incentive system?

35
Q

what is intuition?

A

an unconscious process created out of distilled experience

36
Q

what are the best practices to reduce bias and errors in decision making

A

Goals - follow them
Look - for more information
Random - can be random. don’t see things
options - find more!

37
Q

what is boundary spanning

A

people who move between departments to help spread knowledge

38
Q

what is cross training

A

training other people so they know how to help and your processes

39
Q

what is team based structure

A

using teams to be responsible for information, as they’re generally more effective

MBA (41 decks)

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