Leadership Residency Flashcards by Travis Wellik

what are methods of exploration in organization

experiment
assessment
observation

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what are experiments?

changing levels of X to observe the effect on variable Y

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what is ANOVA

Analysis of variance

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what is MANOVA

multiple analysis of variation

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what is MANCOVA

multiple analysis of covariance

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what are pros and cons of experiments

pros - validity and mitigation of nuisance variables

cons - inflated effect, ethics

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what are simulations

experiments with no manipulation

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what is an assessment

evaluating subject cognition, motivation, behavior, or affect using a standard assessment

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what are assessment characteristics

written or digitalized

measure responses

enablement of comparison of responses

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What are some assessment designs

cross sectional surveys - snapshot

longitudinal survey - same survey multiple times

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pros and cons of assessment

pros - cheap, fast, easy to administer

cons - weak validity

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best practices for assessments

use 3rd party data collection

anonymity and confidentiality

present aggregate responses

offer incentives

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what is social desirability

participants sometimes answer in a way that make them look as good as possible

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Four dimensions of data quality

accuracy - is it corrct?

completeness - are all data available

consistency - data recorded the same way

timliness - how quick were data recorded

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What is Juran’s Method to fixing organizations

Identify problems
diagnose causes
remedy the cause
hold the gains

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What are problem MOMS

Measurable
Observable
Managable
Specific

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How do you diagnose an org. problem

identify symptoms
differentiate causes from effect
differentate proximal from distal
differentiate controllable from uncontrollable
keep in mind that incentives and events cause catalyst behavior

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how do you treat org. problems

align recommendations with resources and motivations of the org.

be frank

solicit feedback

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how do you ‘hold the gains’

how can this problem be mitigated in the future?

what was the efficacy of your intervention

who needs to know about your success or failure?

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what is are the three drivers of performance

ability
motivation
opportunity

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what is performance driver is easiest to drive change?

motivation

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what is Kurt Lewins’s behavior function

Behavior = Person + Enviornment

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does increased motivation impact performance?

NOT ALWAYS

they have to believe they can do the work

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simple org. change process

understand the context of the issue

what are the symptoms?

what are our options/outcomes

what are the tradeoffs of outcomes

what are our remedies

stage testing

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What creates a thriving workplace

culture of engagement high commitment performance positive and reliable customer experience

what drives performance

ability, attitude and learning

what are types of job satisfaction

pay promotion supervisor satisfaction coworker satisfaction work satisfaction

what is organizational commitment

desire on the part of an employee to remain a member of an organization

what are the thee types of commitment

affective continuance normative

what is affective commitment

desire to remain a member of an organization due to an emotional attachment and involvement

what is continuance commitment

desire to remain a member of an organization because of an awarenss of the costs associated with leaving

what is normative commitment

desire to remain a member of an organization due to a feeling of obligation

what is employee engagement

the individuals involvement, satisfaction, and enthusiasm for work

how does engagement affect performance

high engagement generally means high performance

why do you want engaged employees

positive employees and positives clients

how do you build a culture of engagement

employees help you achieve your goals if you help them acheive theirs

early career steps to grow engaement

understand strategic priority seek insight from team

mid to senior career steps to grow engagement

weekly 30-60 second checkins each week celebrate winds and losses build respect - and LISTEN

what are some extrinsic motivations

pay, bonuses, promotions, benefits, awards

what are some intrinsic motivations

enjoyment, interestingness, accomplishment, knowledge gain, development

what is adaptation in leadership

seeking ways to challenge and develop employees

what is diligence for leadership

be skeptical and demand evidence test ideas before rollout be humble and willing to learn

what is intelligence in leadership

understand causality make data driven decisions as for help

what is vigilance in leadership

independently audit your work justify your decisions learn from failure move strategically, not constantly

what are some stressors?

work time pressure or complexity work conflicts, overload, or ambiguity family demands

what is the crossover effect

when one stress negatively influences goals in another domain

What is risk in leadership

probability of a negative event occuring of suffering loss

what are common emotions associated with risk

fear, anxiety, excitement, enthusiasm

what is influence

deliberate, systematic process of getting others support

What are the bases of power

reward coercive legitimate expert reference

three steps to develop ethical power and influence

develop interpersonal flexibilty use universal forms of influence develop political skill

what are the four types of influcnce

analytical driver amiable expressive

what is analytical influence

thinking oriented, data driven, detail focused

what is driver influence

action orientated, resluts driven, bottom line focused

what is amiable influence

relationship oriented, acceptance driven, harmony focused

what is expressive influence

vision oriented, dream driven, big picture focused

what is social versatility

the ability to interact with different types of people

what are the six universal forms of influence

reciprocity scarcity authority commitment and consistency consensus/social proof liking

what is recipricity influence

repaying favors

what is scarcity influence

feeling that what they are getting is scarce

what is authority influcne

people trust and respect authority

what is commitment and consistency influence

people agree when they believe in doing so is consistant with what they believve

what is consensus / social proof influcne

people do what others do

what is liking influence

people support people they like

how can you get personal power

develop expertise develop and track results ensure expertise is visible be reliable, consistent and professional

how can you minimize dysfuctional politics

provide clear goals reward achievements provide clear guidance use systematic decision process