Leadership Residency

Question 1

what are methods of exploration in organization

Answer 1

experiment
assessment
observation

Question 2

what are experiments?

Answer 2

changing levels of X to observe the effect on variable Y

Question 3

what is ANOVA

Answer 3

Analysis of variance

Question 4

what is MANOVA

Answer 4

multiple analysis of variation

Question 5

what is MANCOVA

Answer 5

multiple analysis of covariance

Question 6

what are pros and cons of experiments

Answer 6

pros - validity and mitigation of nuisance variables

cons - inflated effect, ethics

Question 7

what are simulations

Answer 7

experiments with no manipulation

Question 8

what is an assessment

Answer 8

evaluating subject cognition, motivation, behavior, or affect using a standard assessment

Question 9

what are assessment characteristics

Answer 9

written or digitalized

measure responses

enablement of comparison of responses

Question 10

What are some assessment designs

Answer 10

cross sectional surveys - snapshot

longitudinal survey - same survey multiple times

Question 11

pros and cons of assessment

Answer 11

pros - cheap, fast, easy to administer

cons - weak validity

Question 12

best practices for assessments

Answer 12

use 3rd party data collection

anonymity and confidentiality

present aggregate responses

offer incentives

Question 13

what is social desirability

Answer 13

participants sometimes answer in a way that make them look as good as possible

Question 14

Four dimensions of data quality

Answer 14

accuracy - is it corrct?

completeness - are all data available

consistency - data recorded the same way

timliness - how quick were data recorded

Question 15

What is Juran’s Method to fixing organizations

Answer 15

Identify problems
diagnose causes
remedy the cause
hold the gains

Question 16

What are problem MOMS

Answer 16

Measurable
Observable
Managable
Specific

Question 17

How do you diagnose an org. problem

Answer 17

identify symptoms
differentiate causes from effect
differentate proximal from distal
differentiate controllable from uncontrollable
keep in mind that incentives and events cause catalyst behavior

Question 18

how do you treat org. problems

Answer 18

align recommendations with resources and motivations of the org.

be frank

solicit feedback

Question 19

how do you ‘hold the gains’

Answer 19

how can this problem be mitigated in the future?

what was the efficacy of your intervention

who needs to know about your success or failure?

Question 20

what is are the three drivers of performance

Answer 20

ability
motivation
opportunity

Question 21

what is performance driver is easiest to drive change?

Answer 21

motivation

Question 22

what is Kurt Lewins’s behavior function

Answer 22

Behavior = Person + Enviornment

Question 23

does increased motivation impact performance?

Answer 23

NOT ALWAYS

they have to believe they can do the work

Question 24

simple org. change process

Answer 24

understand the context of the issue

what are the symptoms?

what are our options/outcomes

what are the tradeoffs of outcomes

what are our remedies

stage testing

Question 25

What creates a thriving workplace

Answer 25

culture of engagement high commitment performance positive and reliable customer experience

Question 26

what drives performance

Answer 26

ability, attitude and learning

Question 27

what are types of job satisfaction

Answer 27

pay promotion supervisor satisfaction coworker satisfaction work satisfaction

Question 28

what is organizational commitment

Answer 28

desire on the part of an employee to remain a member of an organization

Question 29

what are the thee types of commitment

Answer 29

affective continuance normative

Question 30

what is affective commitment

Answer 30

desire to remain a member of an organization due to an emotional attachment and involvement

Question 31

what is continuance commitment

Answer 31

desire to remain a member of an organization because of an awarenss of the costs associated with leaving

Question 32

what is normative commitment

Answer 32

desire to remain a member of an organization due to a feeling of obligation

Question 33

what is employee engagement

Answer 33

the individuals involvement, satisfaction, and enthusiasm for work

Question 34

how does engagement affect performance

Answer 34

high engagement generally means high performance

Question 35

why do you want engaged employees

Answer 35

positive employees and positives clients

Question 36

how do you build a culture of engagement

Answer 36

employees help you achieve your goals if you help them acheive theirs

Question 37

early career steps to grow engaement

Answer 37

understand strategic priority seek insight from team

Question 38

mid to senior career steps to grow engagement

Answer 38

weekly 30-60 second checkins each week celebrate winds and losses build respect - and LISTEN

Question 39

what are some extrinsic motivations

Answer 39

pay, bonuses, promotions, benefits, awards

Question 40

what are some intrinsic motivations

Answer 40

enjoyment, interestingness, accomplishment, knowledge gain, development

Question 41

what is adaptation in leadership

Answer 41

seeking ways to challenge and develop employees

Question 42

what is diligence for leadership

Answer 42

be skeptical and demand evidence test ideas before rollout be humble and willing to learn

Question 43

what is intelligence in leadership

Answer 43

understand causality make data driven decisions as for help

Question 44

what is vigilance in leadership

Answer 44

independently audit your work justify your decisions learn from failure move strategically, not constantly

Question 45

what are some stressors?

Answer 45

work time pressure or complexity work conflicts, overload, or ambiguity family demands

Question 46

what is the crossover effect

Answer 46

when one stress negatively influences goals in another domain

Question 47

What is risk in leadership

Answer 47

probability of a negative event occuring of suffering loss

Question 48

what are common emotions associated with risk

Answer 48

fear, anxiety, excitement, enthusiasm

Question 49

what is influence

Answer 49

deliberate, systematic process of getting others support

Question 50

What are the bases of power

Answer 50

reward coercive legitimate expert reference

Question 51

three steps to develop ethical power and influence

Answer 51

develop interpersonal flexibilty use universal forms of influence develop political skill

Question 52

what are the four types of influcnce

Answer 52

analytical driver amiable expressive

Question 53

what is analytical influence

Answer 53

thinking oriented, data driven, detail focused

Question 54

what is driver influence

Answer 54

action orientated, resluts driven, bottom line focused

Question 55

what is amiable influence

Answer 55

relationship oriented, acceptance driven, harmony focused

Question 56

what is expressive influence

Answer 56

vision oriented, dream driven, big picture focused

Question 57

what is social versatility

Answer 57

the ability to interact with different types of people

Question 58

what are the six universal forms of influence

Answer 58

reciprocity scarcity authority commitment and consistency consensus/social proof liking

Question 59

what is recipricity influence

Answer 59

repaying favors

Question 60

what is scarcity influence

Answer 60

feeling that what they are getting is scarce

Question 61

what is authority influcne

Answer 61

people trust and respect authority

Question 62

what is commitment and consistency influence

Answer 62

people agree when they believe in doing so is consistant with what they believve

Question 63

what is consensus / social proof influcne

Answer 63

people do what others do

Question 64

what is liking influence

Answer 64

people support people they like

Question 65

how can you get personal power

Answer 65

develop expertise develop and track results ensure expertise is visible be reliable, consistent and professional

Question 66

how can you minimize dysfuctional politics

Answer 66

provide clear goals reward achievements provide clear guidance use systematic decision process