Leadership Residency Flashcards
what are methods of exploration in organization
experiment
assessment
observation
what are experiments?
changing levels of X to observe the effect on variable Y
what is ANOVA
Analysis of variance
what is MANOVA
multiple analysis of variation
what is MANCOVA
multiple analysis of covariance
what are pros and cons of experiments
pros - validity and mitigation of nuisance variables
cons - inflated effect, ethics
what are simulations
experiments with no manipulation
what is an assessment
evaluating subject cognition, motivation, behavior, or affect using a standard assessment
what are assessment characteristics
written or digitalized
measure responses
enablement of comparison of responses
What are some assessment designs
cross sectional surveys - snapshot
longitudinal survey - same survey multiple times
pros and cons of assessment
pros - cheap, fast, easy to administer
cons - weak validity
best practices for assessments
use 3rd party data collection
anonymity and confidentiality
present aggregate responses
offer incentives
what is social desirability
participants sometimes answer in a way that make them look as good as possible
Four dimensions of data quality
accuracy - is it corrct?
completeness - are all data available
consistency - data recorded the same way
timliness - how quick were data recorded
What is Juran’s Method to fixing organizations
Identify problems
diagnose causes
remedy the cause
hold the gains
What are problem MOMS
Measurable
Observable
Managable
Specific
How do you diagnose an org. problem
identify symptoms
differentiate causes from effect
differentate proximal from distal
differentiate controllable from uncontrollable
keep in mind that incentives and events cause catalyst behavior
how do you treat org. problems
align recommendations with resources and motivations of the org.
be frank
solicit feedback
how do you ‘hold the gains’
how can this problem be mitigated in the future?
what was the efficacy of your intervention
who needs to know about your success or failure?
what is are the three drivers of performance
ability
motivation
opportunity
what is performance driver is easiest to drive change?
motivation
what is Kurt Lewins’s behavior function
Behavior = Person + Enviornment
does increased motivation impact performance?
NOT ALWAYS
they have to believe they can do the work
simple org. change process
understand the context of the issue
what are the symptoms?
what are our options/outcomes
what are the tradeoffs of outcomes
what are our remedies
stage testing
What creates a thriving workplace
culture of engagement
high commitment
performance
positive and reliable customer experience
what drives performance
ability, attitude and learning
what are types of job satisfaction
pay
promotion
supervisor satisfaction
coworker satisfaction
work satisfaction
what is organizational commitment
desire on the part of an employee to remain a member of an organization
what are the thee types of commitment
affective
continuance
normative
what is affective commitment
desire to remain a member of an organization due to an emotional attachment and involvement
what is continuance commitment
desire to remain a member of an organization because of an awarenss of the costs associated with leaving
what is normative commitment
desire to remain a member of an organization due to a feeling of obligation
what is employee engagement
the individuals involvement, satisfaction, and enthusiasm for work
how does engagement affect performance
high engagement generally means high performance
why do you want engaged employees
positive employees and positives clients
how do you build a culture of engagement
employees help you achieve your goals if you help them acheive theirs
early career steps to grow engaement
understand strategic priority
seek insight from team
mid to senior career steps to grow engagement
weekly 30-60 second checkins each week
celebrate winds and losses
build respect - and LISTEN
what are some extrinsic motivations
pay, bonuses, promotions, benefits, awards
what are some intrinsic motivations
enjoyment, interestingness, accomplishment, knowledge gain, development
what is adaptation in leadership
seeking ways to challenge and develop employees
what is diligence for leadership
be skeptical and demand evidence
test ideas before rollout
be humble and willing to learn
what is intelligence in leadership
understand causality
make data driven decisions
as for help
what is vigilance in leadership
independently audit your work
justify your decisions
learn from failure
move strategically, not constantly
what are some stressors?
work time pressure or complexity
work conflicts, overload, or ambiguity
family demands
what is the crossover effect
when one stress negatively influences goals in another domain
What is risk in leadership
probability of a negative event occuring of suffering loss
what are common emotions associated with risk
fear, anxiety, excitement, enthusiasm
what is influence
deliberate, systematic process of getting others support
What are the bases of power
reward
coercive
legitimate
expert
reference
three steps to develop ethical power and influence
develop interpersonal flexibilty
use universal forms of influence
develop political skill
what are the four types of influcnce
analytical
driver
amiable
expressive
what is analytical influence
thinking oriented, data driven, detail focused
what is driver influence
action orientated, resluts driven, bottom line focused
what is amiable influence
relationship oriented, acceptance driven, harmony focused
what is expressive influence
vision oriented, dream driven, big picture focused
what is social versatility
the ability to interact with different types of people
what are the six universal forms of influence
reciprocity
scarcity
authority
commitment and consistency
consensus/social proof
liking
what is recipricity influence
repaying favors
what is scarcity influence
feeling that what they are getting is scarce
what is authority influcne
people trust and respect authority
what is commitment and consistency influence
people agree when they believe in doing so is consistant with what they believve
what is consensus / social proof influcne
people do what others do
what is liking influence
people support people they like
how can you get personal power
develop expertise
develop and track results
ensure expertise is visible
be reliable, consistent and professional
how can you minimize dysfuctional politics
provide clear goals
reward achievements
provide clear guidance
use systematic decision process
