Goal Setting and Performance Management Flashcards
What are the two main things that goals should be?
Specific and difficult
What are SMART goals?
Specific
Measurable
Attainable
Relevant
Time-Bound
What are some possible issues with goals?
too difficult can lead to burnout
low expectations can be a de-motivator
How do you define job performance
doing your job and satisfying your manager
how do you measure job performance
KPIs
what is the easiest driver to change?
motivation
What are extrinsic motivators?
pay, bonuses, promotions, awards, free time
what are intrinsic motivators?
enjoyment, accomplishments, knowledge, development
what are some cautions to motivation
motivation may not impact performance
increasing rewards only motivates IF the employees BELIEVE they can do it
What are some benefits of top performers
they lead teams and are trusted for contributions
what are some downsides to top performers?
they are at higher risk of burnout and turnover
What are the three dimensions of job performance
task performance
Organizational citizenship behavior
counterproductive behavior
what is task performance
behaviors that are directly involved in the transformation of resources into the goods and services of the organization
what is organizational citizenship behavior
voluntary activities that may not be rewarded but contribute to the quality of the work setting
ex: helping others outside your job description
what is counterproductive work behavior
employee behaviors that intentionally hinder organizational goal accomplishment
