Statistics - the history of getting better and the concept of variation Flashcards
what are the basics of Deming Management
14 points
Theory of a system
Psychology
Measure, Study, and Improve
PDCA (Plan, do, study, act)
What is the basics of TQM (Total Quality Management)
Tools and Teams
Management by data
respect for individual
work for the process
the customer comes first
what are the basics of reengineering
small changes will not suffice
think out of the box
clean sheet redesign
What are the basics of the Theory of Constraint
Know your bottleneck
Elevate the constraint
focusing process
what are the basics of lean
Value
The Value Stream
Flow
Pull
Perfection
What are the basics of six sigma
disciplined process
infrastructure
bottom-line focus
Why do we baseline data?
So you can tell if you improve
define process
a set of interrelated activities that converts inputs into a product or service - SIPOC
what is Variation in regard to Statistics
Best available methods to help describe, understand, study, control and eliminate variation
what are the two main questions you should ask about processes?
Are they consistent?
Are they Acceptable?
define a consistant process
stable over time
predictable (the average)
subject to common and random variation
define an inconsistant process
unpredictable
subject to common and special causes of variation
what is one point management?
looking at a single datapoint and asking “why”
what is two point management?
looking at two datapoints and asking “why it went in a direction”
what does properly utilized data do?
Distinguish “Events” from process
Decide when to take action
decide if action is effective
target more economical strategies
allocate time for process improvement
