Hot Seat Flashcards

1
Q

What are the three components of a leader

A

Appearance
gravitas
communication

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2
Q

What is gravitas

A

executive presence and confidence

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3
Q

what are the three parts of communication that make a good leader

A

good speaking skills
active listening
assertiveness

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4
Q

What are the three communication goals

A

be credible
be caring / compassionate
represent yourself and your company well

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5
Q

what are good ways to relax during a stressful conversation

A

Breath deepply
speak slower
speak at a lower pitch
stretch

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6
Q

How to speak with authroity

A

be confident
slow down speach
project from diaphragm
utilize vocal tools (inflections/tones)

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7
Q

what should be avoided when trying appear confident and authoritative

A

pause words

ahh, and, uhh, ummm, so, like

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8
Q

what are five ways to eliminate vocalized pauses

A

record and listen to yourself
think through the pause
engage your brain before your mouth
project your voice
enunciation

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