Green Belt Class

Question 1

What is an Artifact

Answer 1

Something Visual, sharable, and easy to align

Question 2

What is a charter?

Answer 2

creates scope, boundaries, permission, and a leader

Question 3

What is the high level “improvement guide”?

Answer 3

Seeing/understanding the process
Root Cause Analysis
Lean Countermeasures
Implementation

Question 4

What is Takt time?

Answer 4

Available time / Demand (volume)

shows customer demand interval, compare to cycle time to see capability

Question 5

what is rolled throughput?

Answer 5

A multiplication of % completeness of each step to see the actual percent complete

Question 6

what is the basic Value Stream Mapping Process?

Answer 6

Identify steps and Handoffs (Document opportunities)
Estimate “complete and accurate” at each handoff
Determine if a step Is Value add or Not
Evaluate Opportunities (wastes, non value adds)
find root causes for wastes
Build Ideal state

Question 7

What is Volume in VSM?

Answer 7

how many times a process is done

used to show throughput rate

Question 8

What it touch time?

Answer 8

the time it takes to complete a task minus backlog and interruptions

shows potential of a process (and waste)

Question 9

What is cycle time?

Answer 9

how long it takes to complete a process with interruptions

shows how much non-value add time there is

Question 10

what is lead time?

Answer 10

how long it takes to complete the task including backlog. Queue+cycle

shows process from customer perspective

Question 11

what is WIP

Answer 11

how much is in the process.

stage with the most WIP is the constraint

Question 12

what is %C&A

Answer 12

Percent Complete and Accurate

used for rolled throughput

Question 13

Rolled Throughput

Answer 13

product of all %C&A

shows quality of the process in total

Question 14

Cause and Effect Diagram branches for Manufacturing (Ms)

Answer 14

Man, Machine, Method, Material

Question 15

Cause and Effect Diagram branches for Service (Ss)

Answer 15

Surroundings, suppliers, systems, skills

Question 16

Cause and Effect Diagram branches for Administrative Service (Ps)

Answer 16

People, Process, Policies, Procedures, Product (service), Place, Price, Promotion

Question 17

What is the 5 Why’s?

Answer 17

ask “why” to 5 subsequent questions to find the “root cause”

Question 18

Basic Steps of “Future State”

Answer 18

Build, Create, Execute

Question 19

what is ECRS?

Answer 19

Eliminate, Combine, Rearrange, Simplify

Question 20

Hammer’s 7 Ws (for innovation and process reengineering)

Answer 20

Whether? Who? When? Where? What interconnections? What inputs and information? what degree?

Question 21

What should you do with each Opportunity for improvement

Answer 21

Create an action plan (For approval)

who? what? when? and IT SHOULD SHAKE THINGS UP

Question 22

3 considerations for the ideal state plan

Answer 22

Process Reengineering (7 Ws)
Don’t fix ‘non value add’
Dont wait for a ‘technology’ solution

Question 23

What are the implementation steps

Answer 23

Planning
communicating
execution
discipline
persistance
measurement
celebration

Question 24

What are the most important things to do when planning better process?

Answer 24

What? Deliverables and Metrics
Who? is responsible
When? will it be done
Why? is this important

Question 25

what are the important parts of communication during process improvement?

Answer 25

Implementation
internal benchmarking
Motivation
Culture
communication formats - briefings, reports, etc…