Quizlet Flashcards
1
Q
Fire officer duties divided into 3 roles
A
Supervisor
Commander
Trainer
2
Q
3 activities that are necessary to ensure a good working relationship with your supervisor (battalion chief)
A
- Keep your supervisor informed
- Make appropriate decisions at your level of responsibility
- Consult with your supervisor before taking major disciplinary actions or making policy changes
3
Q
Management
A
Management looks at short time frame, a few months into the next fiscal year. Leaders are looking at longer time frames
Managers accomplish activities and master routines, leaders influence others and create vision for change
Managers are people who do things right, leaders are people who do the right thing
4
Q
Developed by Robert Katz. An emphasis on skills or capabilities of a leader. Focuses on the leader, identifies a set of skills that can be developed
A
Skills approach
-Technical
-Human
-Conceptual
5
Q
Religious leader like
A
Transformational leadership
6
Q
The focal point of CRM in conflict resolution is to focus on
A
What is right, not who is right
7
Q
Each team member should perform a self assessment of their ability to function as part of a team. These 4 critical areas are
A
- Physical conditions
- Mental conditions
- Attitude
- Understanding human behavior
8
Q
Democratic leadership style is found in which management model
A
Team
9
Q
The fire officer needs to keep the chief informed of 3 areas
A
- Progress toward performance goals and objectives
- Matters that may cause controversy. (In the fire house and beyond)
- Attitudes and morale of crew
10
Q
Northouse summarized ____ years of research into 5 major leadership traits
A
60 years
- Intelligence
- Self discipline
- Determination
- Integrity
- Sociability
11
Q
CRM assumes that every decision made and every action taken in the workplace are driven by
A
People’s value
Attitude
Beliefs
12
Q
Human resource management focuses on the task of managing people using
A
- Physical
- Financial
- Time assets
13
Q
There are 7 steps in effective delegation
A
- Define your desired result
- Select the appropriate firefighter
- Determine the level of delegation
- Clarify expectations and set parameters
- Give authority to match the level of responsibility
- Provide background information
- Arrange feedback during the process
14
Q
3 indicators that training is needed would be
A
- A near miss
- A fire ground problem
- An observation performance deficiency
15
Q
Conflict resolution model
A
- Listen and take notes: obtain as much as possible. Utilizing ACTIVE LISTENING techniques
- Paraphrase and receive feedback:
(Makes FF feel heard and the FO has a good understanding of the issue - Investigate
-ID and explain issues
-provide a complete/impartial summary event
-conclusion is recommended action plan - Take action
- Follow up with complaint
16
Q
What techniques can be used that allows the firefighters to improve their problem solving skills as they relate to the code regulations
A
Present fact based situations
17
Q
What can be used to improve ethical choices
A
Clear organizational rules
18
Q
What is an essential component of sexual harassment
A
Abuse of power
19
Q
What are ethical choices based upon
A
Value system
20
Q
What is the FIRST step in the CRM task allocation phase
A
Knowing your own limits and the teams capacity
21
Q
Which type of management style is best suited for an effective fire officer
A
Team
22
Q
What is the most valuable outcome of the servant leadership style
A
Trust
23
Q
What can be used to promote mutual confidence & respect between a leader and subordinates
A
Delegating authority
24
Q
What did John kotter study when he first looked at leadership
A
Big city Mayors
25
Which leadership trait involves creating a favorable impression in carriage, appearance, & personal conduct at all times
Bearing
26
What must be used to determine which activities should be completed when there is insufficient time to complete all of the required tasks during shift
Department priorities
27
What are the inevitable “resident pathogens” within the system according to James reason
Latent conditions
28
Which element of leadership is common to nearly all classification
Influence
29
When did the concept of management emerge
Industrial Revolution
30
What is the 2nd step that needs to be taken when making an assertive statement
State your concern
31
What does delegation improve when task completion is being pursued
Time efficiency
32
Who should be the one to provide a perspective on and assessment of the operation once all presentations have been made
Directing officer
33
What requires fire officer leaders to look at all situations with a risk versus gain mentality
Directing officer
34
Who should be the only attendees at most critiques of large scale incidents
Company and chief officers
However it is a good idea to invite the entire crew of any company that played a significant role or was involved in some unusual occurrences
35
Which is a statement used to describe leaders
Do the right thing
36
What is the informal authority to lead derived through
Respect
37
What is the first step taken in effective company officer delegation
Define your desired results
38
What form of feedback take most often at the station level
Verbal progress report
39
Which skill of leadership is the lowest for a senior chief
Technical
40
Who is responsible for developing the “Dirty Dozen” as it pertains to reasons and ways that human make mistakes
Gordon Dupont
41
What is the most important responsibility for a fire officer during the grievance process
Know and follow organization’s procedures
42
Up to what number of inputs can the human brain process at once with clarity
One
43
Which is the most often difficult phase of problem solving
Implementation
44
At which level should the firefighter be able to recognize a potential hazardous materials emergency, isolate the area & call for assistance
Awareness
45
At which step in the grievance process does the employees union representative usually become formally involved
First or second
46
When should an initial evaluation of the effectiveness of a solution most often be performed
Immediately after implementation
47
What type of environmental noise involves a struggle for power during interactions
Sociological
48
What should be done before finalizing the specific training program
Deliver a pilot class
49
What is the first phase of the conflict management template when interpersonal conflict has occurred
Obtain as much information as possible about the problem
50
What must be in place to ensure that goals of the implementation plan are met
Schedule
51
How many ideas are selected for voting during a brainstorming session
5
52
What is the final preparation activity when using the 4 step method of skill training
Check the physical environment
53
Approximately what distance from your mouth should you hold the microphone when using a radio to communicate
2 inches (5cm)
54
What time limit is generally acceptable when brainstorming
15-25 minutes
55
What is the maximum amount of time that active learning research recommends spending when presenting a formal lecture or video presentation
10 minutes
56
What is deemed the most difficult challenge when implementing the CRR plan
Hold members accountable for their area of responsibility
57
Who is responsible for serving as the interface between municipality and the regulators
Human resource department
58
What element seldom carries enough weight to prompt a change
Fire officers opinion
59
Who is generally responsible for completing the NFIRS report for each incident
First arriving officer
60
Within how many days after training a skill has it been shown the skill will deteriorate if not used
90 days
61
Top 3 local tax revenue sources collected by local governments
1. General sales and gross receipts taxes
2. Property taxes
3. Individual income taxes
62
Which piece of information is more likely to be kept in a 2nd personnel file at fire headquarters
Letters of commendation
63
What is considered the 2nd most important obligation of the first line supervisor
Human resource duties
64
What is done by most investigators to document all physical evidence before collecting it
Taking high resolution photographs
65
Fire code requirements are often adopted or amended
In reaction to fire disasters
An approach known as the catastrophic theory of reform
66
With what frequency will an IAP be developed for a mass gathering event
12 hours
67
What is the first step to take when completing a pre incident plan
Identify physical elements and site considerations
68
What is the key to improving ethical choices
Have clear organizational values
69
What are some suggested methods for handling promotional in-basket
Review
Prioritize
Identify resources/ portion/ alternatives
Follow up
Make notifications
70
Leading cause of equal employment opportunity commission filings within a department
Failure to act by a supervisor when an actionable item occurs
71
Basis of a strong positive supervisor/ employee relationship
Open and honest communication
72
Mediator dealing with problems management and labor contract negotiations
Third party who is neutral
73
Based on NIFRS what percentage of the average fire department workload involves firefighting
Less than 10%
74
Organization of a fire department can be examined based on on
Function geography and staffing
75
What is an important element of the beginning of the shift report given by the company officer to a supervising officer
All reports from the previous shift has been completed
76
In what year was IAFF established
February 28 1918
77
Which of the following might be considered an important notification that falls within the chiefs no surprise rule
Firefighter on duty injury
78
In what year did the IAFC expand the officer development
2010
79
What are the 2 skills needed for subordinates expressing concerns to supervisors
Inquiry and advocacy
80
Another term for active listening is
Engaged listening
81
Which of the 5 Es can help reduce risk to the community in both short and long term
Enforcement
82
Which of the Es addresses the use of technology to make buildings and product safer
Engineering
83
When building a model for risk reduction which of the following should receive special consideration
The economic impact of a specific loss in the community
84
Risk management principles suggest that
Fire officers should focus attention on high-risk activities that are performed relatively infrequently
85
What level of the core NIMS curriculum is NIMS multiagency coordination system
ICS 701
86
What level of the core NIMS curriculum is intermediate ICS for expanding incidents
ICS 300
87
What level of the core NIMS curriculum is NIMS public information system
ICS 702
88
What level of the core NIMS curriculum is advanced ICS
ICS 400
89
Student lose interest after
15-20 minutes
90
Naturalistic decision making / recognition primed decision making
Naturalistic decision making
-A FRAMEWORK of intuitive decision making
Recognition-primed decision making
-A MODEL of how people make quick decisions
**Recognition-primed is WITHIN the naturalistic
91
Fire officer 1st and 2nd obligation in a Mayday
1st: to maintain radio discipline
2nd: to maintain company and group integrity
92
A good reinforcement technique when teaching
Have the firefighter explain the task while demonstrating the skill
93
Difference between omission and commission
Omission is failing to do the right thing
Commission is doing something wrong
94
Dealing appropriately with conflict requires
Maturity, patience, determination, courage
95
Equal opportunity act of 1972 amended the civil rights act of 1964 and expanded its coverage to include public and private employers with _____ or more employees
15 or more
