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Fire Officer Book > Quizlet > Flashcards

Quizlet Flashcards

1
Q

Fire officer duties divided into 3 roles

A

Supervisor
Commander
Trainer

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2
Q

3 activities that are necessary to ensure a good working relationship with your supervisor (battalion chief)

A
  1. Keep your supervisor informed
  2. Make appropriate decisions at your level of responsibility
  3. Consult with your supervisor before taking major disciplinary actions or making policy changes
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3
Q

Management

A

Management looks at short time frame, a few months into the next fiscal year. Leaders are looking at longer time frames

Managers accomplish activities and master routines, leaders influence others and create vision for change

Managers are people who do things right, leaders are people who do the right thing

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4
Q

Developed by Robert Katz. An emphasis on skills or capabilities of a leader. Focuses on the leader, identifies a set of skills that can be developed

A

Skills approach

-Technical
-Human
-Conceptual

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5
Q

Religious leader like

A

Transformational leadership

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6
Q

The focal point of CRM in conflict resolution is to focus on

A

What is right, not who is right

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7
Q

Each team member should perform a self assessment of their ability to function as part of a team. These 4 critical areas are

A
  1. Physical conditions
  2. Mental conditions
  3. Attitude
  4. Understanding human behavior
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8
Q

Democratic leadership style is found in which management model

A

Team

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9
Q

The fire officer needs to keep the chief informed of 3 areas

A
  1. Progress toward performance goals and objectives
  2. Matters that may cause controversy. (In the fire house and beyond)
  3. Attitudes and morale of crew
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10
Q

Northouse summarized ____ years of research into 5 major leadership traits

A

60 years

  1. Intelligence
  2. Self discipline
  3. Determination
  4. Integrity
  5. Sociability
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11
Q

CRM assumes that every decision made and every action taken in the workplace are driven by

A

People’s value
Attitude
Beliefs

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12
Q

Human resource management focuses on the task of managing people using

A
  1. Physical
  2. Financial
  3. Time assets
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13
Q

There are 7 steps in effective delegation

A
  1. Define your desired result
  2. Select the appropriate firefighter
  3. Determine the level of delegation
  4. Clarify expectations and set parameters
  5. Give authority to match the level of responsibility
  6. Provide background information
  7. Arrange feedback during the process
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14
Q

3 indicators that training is needed would be

A
  1. A near miss
  2. A fire ground problem
  3. An observation performance deficiency
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15
Q

Conflict resolution model

A
  1. Listen and take notes: obtain as much as possible. Utilizing ACTIVE LISTENING techniques
  2. Paraphrase and receive feedback:
    (Makes FF feel heard and the FO has a good understanding of the issue
  3. Investigate
    -ID and explain issues
    -provide a complete/impartial summary event
    -conclusion is recommended action plan
  4. Take action
  5. Follow up with complaint
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16
Q

What techniques can be used that allows the firefighters to improve their problem solving skills as they relate to the code regulations

A

Present fact based situations

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17
Q

What can be used to improve ethical choices

A

Clear organizational rules

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18
Q

What is an essential component of sexual harassment

A

Abuse of power

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19
Q

What are ethical choices based upon

A

Value system

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20
Q

What is the FIRST step in the CRM task allocation phase

A

Knowing your own limits and the teams capacity

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21
Q

Which type of management style is best suited for an effective fire officer

A

Team

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22
Q

What is the most valuable outcome of the servant leadership style

A

Trust

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23
Q

What can be used to promote mutual confidence & respect between a leader and subordinates

A

Delegating authority

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24
Q

What did John kotter study when he first looked at leadership

A

Big city Mayors

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25
Q

Which leadership trait involves creating a favorable impression in carriage, appearance, & personal conduct at all times

A

Bearing

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26
Q

What must be used to determine which activities should be completed when there is insufficient time to complete all of the required tasks during shift

A

Department priorities

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27
Q

What are the inevitable “resident pathogens” within the system according to James reason

A

Latent conditions

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28
Q

Which element of leadership is common to nearly all classification

A

Influence

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29
Q

When did the concept of management emerge

A

Industrial Revolution

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30
Q

What is the 2nd step that needs to be taken when making an assertive statement

A

State your concern

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31
Q

What does delegation improve when task completion is being pursued

A

Time efficiency

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32
Q

Who should be the one to provide a perspective on and assessment of the operation once all presentations have been made

A

Directing officer

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33
Q

What requires fire officer leaders to look at all situations with a risk versus gain mentality

A

Directing officer

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34
Q

Who should be the only attendees at most critiques of large scale incidents

A

Company and chief officers

However it is a good idea to invite the entire crew of any company that played a significant role or was involved in some unusual occurrences

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35
Q

Which is a statement used to describe leaders

A

Do the right thing

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36
Q

What is the informal authority to lead derived through

A

Respect

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37
Q

What is the first step taken in effective company officer delegation

A

Define your desired results

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38
Q

What form of feedback take most often at the station level

A

Verbal progress report

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39
Q

Which skill of leadership is the lowest for a senior chief

A

Technical

40
Q

Who is responsible for developing the “Dirty Dozen” as it pertains to reasons and ways that human make mistakes

A

Gordon Dupont

41
Q

What is the most important responsibility for a fire officer during the grievance process

A

Know and follow organization’s procedures

42
Q

Up to what number of inputs can the human brain process at once with clarity

A

One

43
Q

Which is the most often difficult phase of problem solving

A

Implementation

44
Q

At which level should the firefighter be able to recognize a potential hazardous materials emergency, isolate the area & call for assistance

A

Awareness

45
Q

At which step in the grievance process does the employees union representative usually become formally involved

A

First or second

46
Q

When should an initial evaluation of the effectiveness of a solution most often be performed

A

Immediately after implementation

47
Q

What type of environmental noise involves a struggle for power during interactions

A

Sociological

48
Q

What should be done before finalizing the specific training program

A

Deliver a pilot class

49
Q

What is the first phase of the conflict management template when interpersonal conflict has occurred

A

Obtain as much information as possible about the problem

50
Q

What must be in place to ensure that goals of the implementation plan are met

A

Schedule

51
Q

How many ideas are selected for voting during a brainstorming session

A

5

52
Q

What is the final preparation activity when using the 4 step method of skill training

A

Check the physical environment

53
Q

Approximately what distance from your mouth should you hold the microphone when using a radio to communicate

A

2 inches (5cm)

54
Q

What time limit is generally acceptable when brainstorming

A

15-25 minutes

55
Q

What is the maximum amount of time that active learning research recommends spending when presenting a formal lecture or video presentation

A

10 minutes

56
Q

What is deemed the most difficult challenge when implementing the CRR plan

A

Hold members accountable for their area of responsibility

57
Q

Who is responsible for serving as the interface between municipality and the regulators

A

Human resource department

58
Q

What element seldom carries enough weight to prompt a change

A

Fire officers opinion

59
Q

Who is generally responsible for completing the NFIRS report for each incident

A

First arriving officer

60
Q

Within how many days after training a skill has it been shown the skill will deteriorate if not used

A

90 days

61
Q

Top 3 local tax revenue sources collected by local governments

A
  1. General sales and gross receipts taxes
  2. Property taxes
  3. Individual income taxes
62
Q

Which piece of information is more likely to be kept in a 2nd personnel file at fire headquarters

A

Letters of commendation

63
Q

What is considered the 2nd most important obligation of the first line supervisor

A

Human resource duties

64
Q

What is done by most investigators to document all physical evidence before collecting it

A

Taking high resolution photographs

65
Q

Fire code requirements are often adopted or amended

A

In reaction to fire disasters

An approach known as the catastrophic theory of reform

66
Q

With what frequency will an IAP be developed for a mass gathering event

A

12 hours

67
Q

What is the first step to take when completing a pre incident plan

A

Identify physical elements and site considerations

68
Q

What is the key to improving ethical choices

A

Have clear organizational values

69
Q

What are some suggested methods for handling promotional in-basket

A

Review
Prioritize
Identify resources/ portion/ alternatives
Follow up
Make notifications

70
Q

Leading cause of equal employment opportunity commission filings within a department

A

Failure to act by a supervisor when an actionable item occurs

71
Q

Basis of a strong positive supervisor/ employee relationship

A

Open and honest communication

72
Q

Mediator dealing with problems management and labor contract negotiations

A

Third party who is neutral

73
Q

Based on NIFRS what percentage of the average fire department workload involves firefighting

A

Less than 10%

74
Q

Organization of a fire department can be examined based on on

A

Function geography and staffing

75
Q

What is an important element of the beginning of the shift report given by the company officer to a supervising officer

A

All reports from the previous shift has been completed

76
Q

In what year was IAFF established

A

February 28 1918

77
Q

Which of the following might be considered an important notification that falls within the chiefs no surprise rule

A

Firefighter on duty injury

78
Q

In what year did the IAFC expand the officer development

A

2010

79
Q

What are the 2 skills needed for subordinates expressing concerns to supervisors

A

Inquiry and advocacy

80
Q

Another term for active listening is

A

Engaged listening

81
Q

Which of the 5 Es can help reduce risk to the community in both short and long term

A

Enforcement

82
Q

Which of the Es addresses the use of technology to make buildings and product safer

A

Engineering

83
Q

When building a model for risk reduction which of the following should receive special consideration

A

The economic impact of a specific loss in the community

84
Q

Risk management principles suggest that

A

Fire officers should focus attention on high-risk activities that are performed relatively infrequently

85
Q

What level of the core NIMS curriculum is NIMS multiagency coordination system

A

ICS 701

86
Q

What level of the core NIMS curriculum is intermediate ICS for expanding incidents

A

ICS 300

87
Q

What level of the core NIMS curriculum is NIMS public information system

A

ICS 702

88
Q

What level of the core NIMS curriculum is advanced ICS

A

ICS 400

89
Q

Student lose interest after

A

15-20 minutes

90
Q

Naturalistic decision making / recognition primed decision making

A

Naturalistic decision making
-A FRAMEWORK of intuitive decision making

Recognition-primed decision making
-A MODEL of how people make quick decisions

**Recognition-primed is WITHIN the naturalistic

91
Q

Fire officer 1st and 2nd obligation in a Mayday

A

1st: to maintain radio discipline

2nd: to maintain company and group integrity

92
Q

A good reinforcement technique when teaching

A

Have the firefighter explain the task while demonstrating the skill

93
Q

Difference between omission and commission

A

Omission is failing to do the right thing

Commission is doing something wrong

94
Q

Dealing appropriately with conflict requires

A

Maturity, patience, determination, courage

95
Q

Equal opportunity act of 1972 amended the civil rights act of 1964 and expanded its coverage to include public and private employers with _____ or more employees

A

15 or more

Fire Officer Book (30 decks)

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