Chapter 2

Question 1

Unsafe acts committed by people who are in direct contact with the situation or system that create voids within the defenses, barriers, and safeguards within the safety system that could lead to a loss

Answer 1

Active failures

Question 2

How leaders encourage people to adapt when confronted with problems, challenges and changes

Answer 2

Adaptive leadership

Question 3

A leadership style in which managers make decisions unilaterally, without input from subordinates

Answer 3

Autocratic

Question 4

An emphasis on the personality characteristics of a leader. Focuses on what leaders do and how they act.

Answer 4

Behavior approach

Falls into 2 general types of behavior (combined for success)

Task behavior- help group members to achieve their objectives

Relationship behaviors- help followers FEEL comfortable with themselves, with each other, & the situation that they’re in

Question 5

A program focused on improved situational awareness, sound critical decision making, effective communication, proper task allocation, and successful teamwork and leadership (NFPA 1500)

Answer 5

Crew resource management

Question 6

An organizational process wherein the supervisor divides work among the subordinates and gives them the responsibility and authority to accomplish the respective tasks

Answer 6

Delegation

Question 7

A leadership style in which managers reach decisions with the input of the employees but are responsible for making the final decision

Answer 7

Democratic

Question 8

The act or condition of following a leader; adherence. The characteristic that leader can be effective only to the extent that followers are willing to accept their leadership

Answer 8

Followership

Question 9

All activities to train and educate employees

Answer 9

Human resource development

Question 10

The process of managing employees in a company. The process may include hiring, training, and motivating employees

Answer 10

Human resource management

Question 11

The process of having the right number of people in the right place at the right time who can accomplish a task efficiently and effectively

Answer 11

Human resource planning

Question 12

A policy or attitude of letting things take their own course without interfering.

Answer 12

Laissez-faire

Question 13

Pre-existing conditions within the safety system that could lead to a loss through provoking errors or weakening

Answer 13

Latent conditions

Question 14

A complex process by which a person influences others to accomplish a mission, task, or objective and directs the organization in a way that makes it more cohesive and coherent

Answer 14

Leadership

Question 15

The art of getting things done through and with people in formally organized groups. To forecast, plan, organize, command, coordinate, and control

Answer 15

Management

Question 16

A framework of intuitive decision making when operating under limited time, uncertainty, high stakes, team and organizational constraints, unstable conditions, and varying amounts of experience. Recognition-primed decision making is a process within this decision-making framework l

Answer 16

Naturalistic decision making

Question 17

Power that reflects the effectiveness of the individual

Answer 17

Personal power

Question 18

Power that is defined by the role the individual has within the organization

Answer 18

Positional power

Question 19

The capacity of one party to influence another party

Answer 19

Power

Question 20

A model of how people make quick, effective decisions when faced with complex situation by generating a possible course of action based knowledge intuition and comparing it to the constraints imposed by the situation, then selecting the first course of action that is not rejected

Answer 20

Recognition primed decision making

Question 21

A leadership approach focusing on serving others, rather than accruing power or taking control

Answer 21

Servant leadership

Question 22

The ongoing activity of assessing what is going on around you during the complex and dynamic environment of a fire incident (NFPA 1410)

Answer 22

Situational awareness

Question 23

A leadership approach where a supervisor adjusts the style of leadership to fit the development level of subordinates. During emergency operations, it means adjusting the style of leadership based on the changing conditions of the incident

Answer 23

Situational leadership

Question 24

An emphasis on the skills or capabilities of a leader

Answer 24

Skills approach

Question 25

The process of attracting, selecting, and maintaining an adequate supply of labor, as well as reducing the size of the labor force when required

Answer 25

Staffing

Question 26

An emphasis on the traits of an effective leader

Answer 26

Trait approach

Question 27

A leadership approach that causes change in individuals and social systems. In its ideal form, it creates valuable and positive change in the followers with the end goal of developing followers into leaders

Answer 27

Transformational leadership