Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

Fire Officer Book > Chapter 10 Me > Flashcards

Chapter 10 Me Flashcards

1
Q

A process in which a person engages with others and creates a connection that raises the level of motivation and morality in both the leader and the follower

A

Transformational leadership

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Transformational leader aids leaders in:

A
  1. Understanding individual emotions, values, and ethics
  2. Establishing standards
  3. Achieving long term goals
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

A relationship where all parties are in it for themselves and they do things for each other with the expectation of reciprocation

A

A transactional relationship

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

_______ remains important when we are engaged in high hazard emergency scene activity, where there is one incident commander and a direct chair of command

A

Transactional relationship

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Achieving transformational leadership, includes

A
  1. Assessing the followers motive
  2. Satisfying their needs
  3. Treating them as full human beings, not simply workers
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

The process of establishing of specific goals over a designated period of time

A

Goal setting

Goals should be specific and challenging, but attainable

Clear, specific, and measurable goals are essential for motivation

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Goal should be described in the SMART format

A

Specific
Measurable
Attainable
Relevant
Timeline

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Where the fire officer maintains a list of the fire fighters activities by date, along with a brief description of performance observation

A

An activity log

Performance log

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

A single sheet used to list assets on the left side and liabilities on the right side

A

T-Account

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

The just culture behavior identification process classifies the spectrum of human intention, thus:

A
  1. Human error
  2. At risk behavior
  3. Reckless behavior
  4. Knowingly causing harm
  5. Purposely causing harm
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

An advert action such as a slip, lapse, or mistake

A

Human error

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Behavior choices that increases risk

A

At risk behavior

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

A behavior choice to consciously disregard a substantial and unjustified risk

A

Reckless behavior

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Informal oral or written reprimand

A
  1. Issued by supervising/managing officer
  2. Stays at fire station level
  3. Expires after 1 year
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Formal written reprimand

A
  1. Initiated by fire officer
  2. Copy goes into personnel file
  3. Expires after 1 year
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Suspension

A
  1. Initiated or recommended by fire officer
  2. Usually issued by battalion chief
  3. Record of suspension is permanent entry in employee file
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

Termination

A
  1. Recommended by lower level command officer
  2. Fire Chief issues formal termination notice
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

Official negative active supervisory action at the lowest level of the progressive discipline process

A

Formal written reprimand

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

Must be conducted before suspension, demotion, involuntary termination

A

Pre disciplinary conference

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

A predetermination hearing, including a written or oral notice, in which the employee has an opportunity to present his or her side of the case, and an explanation of adverse evidence are essential to protect the workers due process rights.
Seeks to determine whether there are reasonable grounds of action

A

Loudermill hearing

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

A pre disciplinary hearing can be conducted by?

A
  1. Disciplinary board
  2. Fire Chief and another ranking officer
  3. Hearing officer
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

In general, only the top municipal officials can terminate an employee

A
  1. Mayor
  2. County executive
  3. City manager
  4. Civil service commission
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

Some fire officers tend to rate all of their fire fighters either higher or lower than their actual work performance

A

Leniency or severity

-Too high or too low

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

When the evaluators perspective skews the evaluation such as that the classified knowledge, skills and abilities are not appropriately evaluated

This is the area most likely to be referenced when an employee files hostile workplace or discrimination charges

A

Personal bias

-Judgmental

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
Q

When fire fighter is evaluated only on incidents that occurred in the last few weeks, rather than the whole evaluation period

A

Recency

-Recent events

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
26
Q

When a fire fighter is rated in the middle of the range for all dimensions of work performance.
It holds little value for fire fighter, not very informative or helpful

A

Central tendency

-Average

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
27
Q

Fire fighter is evaluated against something other than classified job standards.
Fire fighter may meet all departmental standards but fail to meet Fire officers personal ideals

A

Frame of reference

-Personal preference

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
28
Q

Fire officer may concentrate on only one aspect of a fire fighters performance, either exceptionally good or bad, and apply that perception to all aspects of job performance

A

Halo and horn effect

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
29
Q

Can occur when fire officer compares fire fighter performance against each other instead of against classified job standards

A

Contrast effect

-Comparing people

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
30
Q

The fire officer must be familiar with the locations and topical areas that are covered in the fire departments Human Resources policies and procedures. Organizations may be subject to?

A
  1. Federal and state laws
  2. Labor contract
  3. Jurisdiction regulations
  4. Fire department policies
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
31
Q

What human resource department manages compensation and benefits?

A

Jurisdiction’s Human Resources department

32
Q

Fire fighter is paid base amount and receives additional compensation for good performance

A

Merit-based pay

33
Q

Fire fighter is paid base amount and given additional compensation for skills demonstrated

A

Skill-based pay

34
Q

The process of setting performance standards and evaluating performance against those standards

A

Performance management

35
Q

Every August, a working group of fire fighters and officers assemble to analyze near miss reports using a tool modified from the navy’s HFACS. What are the 4 levels?

A

HFACS level 1: unsafe acts
HFACS level 2: preconditions to unsafe acts
HFACS level 3: unsafe supervision
HFACS level 4: organizational influence

36
Q

HFACS level 1: Unsafe Acts
Includes 2 categories: errors and violations

Errors are considered unintentional and can be based on:

A

-Decision-based error: communication flaws

-Skill-based error: attention failure (lack of situational awareness); memory failure (forgotten or missed step); technique failure (lack of training)

-Perception-based error: visual illusions

37
Q

HFACS level 2: preconditions to unsafe acts

Factors contributing to adverse mental/physiological states and physical limitations

Failure to use crew resource management and personal readiness

A

Standard conditions

Standard practices

38
Q

Staffing, training, budget, equipment/facility

A

Resource management

39
Q

Chain of command, delegation, risk management, safety programs

A

Organizational climate

40
Q

____ should review all injury, accident, and health exposure reports to identify unsafe acts and work conditions

A

The fire officer

41
Q
  1. Acknowledges that humans make errors and drift in performance
  2. Looks at the environment to see what factors contributed
  3. Plugging holes in the systems approach to human error management
  4. Swiss cheese approach —— when holes in all levels of defense align, bad outcome is more likely
A

Just culture approach

42
Q

Refers to skills and knowledge attained for both personal development and career advancement.

A

Professional development

43
Q

The process of imparting knowledge or skill through systematic instruction

A

Education

44
Q

Is directed toward the practical application of education to produce an action

A

Training

45
Q

Chief engineer Ralph J. Scott is?

A

One of the fathers of fire fighting certification training

Created a fire college in 1925

46
Q

NFPA standards define?

A

The minimum qualifications that an individual must demonstrate to be certified at a given level

47
Q

2 organizations accredit fire service professional certification systems

A
  1. NBFSPQ
    National Board of Fire Service Professional Qualification
  2. IFSAC
    International Fire Service Accreditation Congress
48
Q

There are 2 organizations that offer fire credentialing

A
  1. CPSE
    Center for Public Safety Excellence
  2. NFA
    National Fire Academy
49
Q

Transformational leadership builds followers commitment in four ways:

A
  1. Idealized influence
  2. Inspirational motivation
  3. Intellectual stimulation
  4. Individual consideration
50
Q

Just culture process looks at?

A
  1. Designing a better system
  2. Controlling contributing factors
  3. Adding barriers
  4. Adding recovery
  5. Adding redundancy

As ways to manage risk

51
Q

_____ are tasked with improving individual and company level performance through training, coaching, evaluation, and feedback

A

Fire officer II

52
Q

A change in focus from errors to outcomes to the behavioral choices made by subordinates

A

Just culture

53
Q

Each components of transformational leadership helps build follower commitment in four different ways

A
  1. Idealized influence
  2. Inspirational motivation
  3. Intellectual stimulation
  4. Individualized consideration
54
Q

Fire officer should require all firefighters who have completed probation to identify 3 work related goals they want to achieve during the next evaluation period. These goals should be consistent with the Fire department _______, _______ and _______.

A

Mission
Goals
And objectives

55
Q

_____ changes the focus from error and outcomes to systems design and management of behavioral choices of all members. It focuses on the behavioral choices that individuals make that lead to unacceptable behaviors

A

Just culture

56
Q

A behavioral choice is benchmarked against the organizations

A

Mission
Values
Goals

57
Q

Correcting _____ behavior is the most significant impact a fire officer can have on a subordinate in terms of recognizing an _____ situation and providing an informed opportunity to change behavior

A

At risk behavior

Ex: not waiting for an ambulance and transporting in the fire truck

58
Q

The first goal in correcting at risk behavior is ?

A

To understand the thought process that lead up to the action

59
Q

The second goal in correcting at risk behavior is?

A

To make certain the member recognizes the risk

60
Q

The determination whether an incident was an at risk behavior or reckless behavior is clarified using the _____ standard

A

“Reasonable person” standard

61
Q

The ______ describes the actions that a similar person with the same background would take given the same situation

A

Reasonable person standard

62
Q

If an employee receives a substandard annual evaluation, then the municipality might require a?

A

Work improvement plan

63
Q

A fire fighter should conduct a self evaluation approximately _____ before the official annual evaluation is due

A

6 weeks

64
Q

The jurisdictions human resource department manages ______ and ______

A

Compensation and benefits

65
Q

Every ______, a working group of firefighters and officers assemble to analyze near-misses reports using a tool modified from the U.S. Navy’s Human Factor and Classification System (HFACS)

A

August

66
Q

HFACS level 1: Unsafe Acts
Includes 2 categories: errors and violations

Violations are considered intentional and are classified as either?

A

-Routine: failure to use safety equipment, failure to follow recommended tactile best practice, or failure to follow recommended cerebral best practice

-Exceptional: not being qualified to perform an action

67
Q

HFACS level 3: Unsafe supervision

A
  1. Inadequate supervision
  2. Allowing inappropriate operations
  3. Failure to correct known problems
  4. Supervisory violations
68
Q

The most difficult HFACS level to analyze in a near miss report is?

A

Level 4: organizational influence

69
Q

HFACS level 4: Organizational influence

The operating culture of the fire department is often as significant to the near miss as the individual action

This level examines both resource management and organizational climate which are?

A

-Resource management: staffing, training, budget resources, and equipment and facility resources

-Organizational climate: chain of command, delegation of authority, risk management programs, and safety programs

70
Q

The identification and analysis of exposure to hazards, selection of appropriate risk management techniques to handle exposures, implementation of chosen techniques, and monitoring of results, with respect to the health and safety of members

A

Risk management

71
Q

___ and ____ barriers may be added to stop an activity that leads to harm, loss, or risk

A

Procedural or physical

72
Q

Adding recovery to the just cultural approach means

A

Adding a system to “catch” an accident trajectory downstream

73
Q

Adding redundancy is in the just culture approach is?

A

Establishing parallel elements to assure that the task or activity will not be interrupted

Ex: the deployment of a back up attack line crew

74
Q

Actions that include extension of probationary period, establishment of special evaluation period, involuntary transfer or detail, financial restitution, loss of leave, or demotion are?

A

Alternative disciplinary actions

75
Q

Requires review by higher ranking officer, a subordinate response to the evaluation, a face to face discussion with the subordinate, and establishing goals for the next evaluation period

A

Annual evaluation requirements

Fire Officer Book (30 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions