Chapter 10 Flashcards
Third party attestation related to a conformity assessment body conveying formal demonstration of its competence to carry out specific conformity assessment tasks. These tasks include sampling and testing, inspection, certification, and registration (ISO/IEC 17000, 2004)
Accreditation
An informal record maintained by the fire officer that lists firefighter activities by date and included a brief description; it is used to provide documentation for annual evaluations and special recognition
Activity log
Behavioral choice that increases risk when risk is not recognized, or is mistakenly believed to be justified
At risk behavior
An evaluation error that occurs when a fire fighter is rated in the middle of the range for all dimensions of work performance
Central tendency
Human Resources systems to identify and determine the pay, leave, and fringe benefits for each position in the organization
Compensation and benefit
An evaluation error in which a fire fighter is rated on the basis of the performance of another fire fighter and not on the classified job standard
Contrast effect
A reduction in rank, with a corresponding reduction in pay
Demotion
A type of supervision in which the fire officer is required to observe the actions of a work crew directly; it is commonly employed during high hazard activities
Direct supervision
The process of imparting knowledge or skill through systematic instruction
Education
An official negative supervisory action at the lowest level of the progressive disciplinary process
Formal written reprimand
An evaluation error in which the fire fighter is evaluated on the basis of the fire officers personal standards instead of the classified job description standards
Frame of reference
The process of establishing specific goals over a designated period of time
Goal setting
An evaluation error in which the fire officer takes one aspect of a fire fighters job task and applies it to all aspects of work performance
Halo and horn effect
Human Resources activities intended to provide and promote a safe work environment
Health
Debriefing immediately after an incident to identify issues needing prompt attention as well as procedural or systematic problems needing later follow up
Hot wash
An inadvertent action such as slip, lapse, or mistake
Human error
A disciplinary action in which a fire fighter is transferred or assigned to a less desirable or different work location or assignment
Involuntary transfer or detail
A change in focus from errors and outcomes to systems design and management of behavioral choices of all employees
Just culture
A pre disciplinary conference that occurs before a suspension, demotion, or involuntary termination is issued.
Loudermill hearing
The term “loudermill” refers to a U.S. supreme court decision
Oversight of process management to ensure that the ensemble of activities consistently meet organizational goals in an effective and efficient manner
Performance management
An evaluation error that occurs when the evaluators perspective skews the evaluation such that the classified job knowledge, skills, and abilities are not appropriately evaluated
Personal bias
An initial check to determine if there are reasonable ground to believe that charges against an employee are true and support the proposed termination
Pre-termination hearing
A continuous process of training, education, knowledge, and skills enhancement
Professional development
Process for dealing with job related behavior that does not meet expected and communicated performance standards. The level of discipline increases from mild to severe punishment if the problem is not corrected
Progressive negative discipline
The actions that a similar person with the same background would take given the same situation
Reasonable person standard
An evaluation error in which the fire fighter is evaluated only on incidents that occurred over the past few weeks rather than on the entire evaluation period
Recency
A behavioral choice to consciously disregard a substantial and unjustified risk
Reckless behavior
Temporary work assignment during an administrative investigation that isolates the fire fighter from the public; this is usually an administrative assignment away from the fire station
Restrictive duty
Identification and analysis of exposure to hazards, selection of appropriate techniques to control exposures, implementation of chosen techniques, and monitoring of results to ensure the health and safety of members
Risk management
Designated period of time when an employee is provided additional training to resolve a work performance/ behavior issue. The supervisor issues an evaluation at the end of the period
Special evaluation period
Negative disciplinary action that removes a fire fighter from the work location; he or she is generally not allowed to perform any fire department duties
Suspension
Documentation system similar to an accounting balance sheet listing credits and debits, in which a single sheet form is used to list the employees assets in the left side and liabilities on the right side
T-account
Situation in which the organization ends an individuals employment against his or her will
Termination
A relationship where all parties are in it for themselves, and where individuals do things for each other with the expectation of reciprocation
Transactional relationship
A leadership approach that causes change in individual and social systems. In its ideal form, it creates valuable and positive change in the followers with the end goal of developing h followers into leaders
Transformational leadership
Written document that is part of a special evaluation period. The plan identifies performance deficiencies and lists the improvements in performance or changes in behavior required to obtain a “satisfactory” evaluation
Work improvement plan
