Chapter 10

Question 1

Third party attestation related to a conformity assessment body conveying formal demonstration of its competence to carry out specific conformity assessment tasks. These tasks include sampling and testing, inspection, certification, and registration (ISO/IEC 17000, 2004)

Answer 1

Accreditation

Question 2

An informal record maintained by the fire officer that lists firefighter activities by date and included a brief description; it is used to provide documentation for annual evaluations and special recognition

Answer 2

Activity log

Question 3

Behavioral choice that increases risk when risk is not recognized, or is mistakenly believed to be justified

Answer 3

At risk behavior

Question 4

An evaluation error that occurs when a fire fighter is rated in the middle of the range for all dimensions of work performance

Answer 4

Central tendency

Question 5

Human Resources systems to identify and determine the pay, leave, and fringe benefits for each position in the organization

Answer 5

Compensation and benefit

Question 6

An evaluation error in which a fire fighter is rated on the basis of the performance of another fire fighter and not on the classified job standard

Answer 6

Contrast effect

Question 7

A reduction in rank, with a corresponding reduction in pay

Answer 7

Demotion

Question 8

A type of supervision in which the fire officer is required to observe the actions of a work crew directly; it is commonly employed during high hazard activities

Answer 8

Direct supervision

Question 9

The process of imparting knowledge or skill through systematic instruction

Answer 9

Education

Question 10

An official negative supervisory action at the lowest level of the progressive disciplinary process

Answer 10

Formal written reprimand

Question 11

An evaluation error in which the fire fighter is evaluated on the basis of the fire officers personal standards instead of the classified job description standards

Answer 11

Frame of reference

Question 12

The process of establishing specific goals over a designated period of time

Answer 12

Goal setting

Question 13

An evaluation error in which the fire officer takes one aspect of a fire fighters job task and applies it to all aspects of work performance

Answer 13

Halo and horn effect

Question 14

Human Resources activities intended to provide and promote a safe work environment

Answer 14

Health

Question 15

Debriefing immediately after an incident to identify issues needing prompt attention as well as procedural or systematic problems needing later follow up

Answer 15

Hot wash

Question 16

An inadvertent action such as slip, lapse, or mistake

Answer 16

Human error

Question 17

A disciplinary action in which a fire fighter is transferred or assigned to a less desirable or different work location or assignment

Answer 17

Involuntary transfer or detail

Question 18

A change in focus from errors and outcomes to systems design and management of behavioral choices of all employees

Answer 18

Just culture

Question 19

A pre disciplinary conference that occurs before a suspension, demotion, or involuntary termination is issued.

Answer 19

Loudermill hearing

The term “loudermill” refers to a U.S. supreme court decision

Question 20

Oversight of process management to ensure that the ensemble of activities consistently meet organizational goals in an effective and efficient manner

Answer 20

Performance management

Question 21

An evaluation error that occurs when the evaluators perspective skews the evaluation such that the classified job knowledge, skills, and abilities are not appropriately evaluated

Answer 21

Personal bias

Question 22

An initial check to determine if there are reasonable ground to believe that charges against an employee are true and support the proposed termination

Answer 22

Pre-termination hearing

Question 23

A continuous process of training, education, knowledge, and skills enhancement

Answer 23

Professional development

Question 24

Process for dealing with job related behavior that does not meet expected and communicated performance standards. The level of discipline increases from mild to severe punishment if the problem is not corrected

Answer 24

Progressive negative discipline

Question 25

The actions that a similar person with the same background would take given the same situation

Answer 25

Reasonable person standard

Question 26

An evaluation error in which the fire fighter is evaluated only on incidents that occurred over the past few weeks rather than on the entire evaluation period

Answer 26

Recency

Question 27

A behavioral choice to consciously disregard a substantial and unjustified risk

Answer 27

Reckless behavior

Question 28

Temporary work assignment during an administrative investigation that isolates the fire fighter from the public; this is usually an administrative assignment away from the fire station

Answer 28

Restrictive duty

Question 29

Identification and analysis of exposure to hazards, selection of appropriate techniques to control exposures, implementation of chosen techniques, and monitoring of results to ensure the health and safety of members

Answer 29

Risk management

Question 30

Designated period of time when an employee is provided additional training to resolve a work performance/ behavior issue. The supervisor issues an evaluation at the end of the period

Answer 30

Special evaluation period

Question 31

Negative disciplinary action that removes a fire fighter from the work location; he or she is generally not allowed to perform any fire department duties

Answer 31

Suspension

Question 32

Documentation system similar to an accounting balance sheet listing credits and debits, in which a single sheet form is used to list the employees assets in the left side and liabilities on the right side

Answer 32

T-account

Question 33

Situation in which the organization ends an individuals employment against his or her will

Answer 33

Termination

Question 34

A relationship where all parties are in it for themselves, and where individuals do things for each other with the expectation of reciprocation

Answer 34

Transactional relationship

Question 35

A leadership approach that causes change in individual and social systems. In its ideal form, it creates valuable and positive change in the followers with the end goal of developing h followers into leaders

Answer 35

Transformational leadership

Question 36

Written document that is part of a special evaluation period. The plan identifies performance deficiencies and lists the improvements in performance or changes in behavior required to obtain a “satisfactory” evaluation

Answer 36

Work improvement plan