Chapter 1

Question 1

Employee behavior that requires an immediate corrective action by the supervisor; dozens of lawsuits have shown that failing to act in the face of such behavior will create liability and a loss for the department.

Answer 1

Actionable item

Question 2

Mid level chiefs who often have a functional area of responsibility, such as training, and who answer directly to the fire chief.

Answer 2

Assistant or division chief

Question 3

Usually the first level of fire chief. These chiefs are often in charge of running calls and supervising multiple stations or districts within a city. A battalion chief is usually the officer in charge of a single-alarm working fire.

Answer 3

Battalion chiefs

Question 4

A rank structure, spanning the firefighter through the fire chief, for managing a fire department and fire ground operations

Answer 4

Chain of command

Question 5

Restraining, regulating, governing, counteracting, or overpowering.

Answer 5

Controlling

Question 6

The guidelines that a department sets for firefighters to work within.

Answer 6

Discipline

Question 7

A characteristic of a fire workplace that reflects differences in terms of age, cultural background, race, religion, gender, and sexual orientation

Answer 7

Diversity

Question 8

Breaking down an incident or task into a series of smaller, or more manageable tasks and assigning personnel to complete those tasks

Answer 8

Division of labor

Question 9

Decisions and behavior demonstrated by a fire officer that are consistent with the departments core values, mission statement and value statements.

Answer 9

Ethical behavior

Question 10

The top position in the fire department. Has ultimate responsibility for the fire department and usually answers directly to the mayor or other designated public official

Answer 10

Fire chief

Question 11

NFPA 1021

Answer 11

Fire officer 1
Fire officer 2

Question 12

An environment that can result from the unwelcome conduct of supervisors, coworkers, customers, contractors, or anyone else with whom the victim interacts on the job, and the unwelcome conduct renders the workplace atmosphere intimidating, hostile or offensive

Answer 12

Hostile work environment

Question 13

A system that defines the roles and responsibilities to be assumed by personnel and the operating procedures to be used in the management and direction of emergency operations; also referred to as an incident management system

Answer 13

Incident command system

Question 14

A complex process by which a person influences others to accomplish a mission, task, or objective and directs the organization in a way that makes it more cohesive and coherent

Answer 14

Leadership

Question 15

Guiding or directing in a course of action

Answer 15

Leading

Question 16

A company level officer that is encouraged to acquire the appropriate levels of training, experience, self development, and education to prepare for the chief fire officer designation

Answer 16

Managing fire officer

Question 17

The intervention of a neutral third party in an industrial dispute

Answer 17

Mediation

Question 18

The association that relieves information and knowledge through more than 300 consensus codes and standards, research, training, education, outreach, and advocacy; and by partnering with others who share an interest in furthering its mission in helping save lives and reduce loss with information, knowledge, and passion

Answer 18

National fire protection association (NFPA)

Question 19

Putting resources together into an orderly, functional, structured whole

Answer 19

Organizing

Question 20

Developing a scheme, program, or method that is worked out beforehand to accomplish an objective

Answer 20

Planning

Question 21

Formal statements that provide guidelines for present and future actions. Often require personnel to make judgements

Answer 21

Policies

Question 22

Directives developed by various government or government-authorized organizations to implement a law that has been passed by a government body

Answer 22

Rules and regulations

Question 23

The maximum number of personnel or activities that can be effectively controlled by one individual (usually 3-7)

Answer 23

Span of control

Question 24

Written organizational directives that establish or prescribe specific operational or administrative methods to be followed routinely for the performance of designed operations or actions

Answer 24

Standard operating procedures

Question 25

Fire officer I is considered?
Fire officer II is considered?

Answer 25

Supervising fire officer

Managing fire officer

Question 26

The concept by which each person within an organization reports to one, and only one, designated person (NFPA 1026)

Answer 26

Unity of command