Chapter 3 Me Flashcards
What does the bugle on the fire officer rank insignia represent?
The fire officers requirement to communication
Influencing people requires?
- Skilled communication
- Active listening
- Skilled command
The method used to convey information from sender to receiver
The medium
The sender of a message should consider the following when choosing a medium
- Circumstances
- Nature of message
- Available methods
A physical or sociological condition that interferes with the medium delivering the message
Environmental noise
What is sociological noise?
Prejudice and bias
Listening is an active process that requires
- Good eye contact
- Alert body posture
- Frequent use of verbal engagement
Who is the gatekeeper for radio communications in an incident?
The IC
Radio messages should be?
Accurate
Clear
Brief
Informal communication system. Flourishes when organization does not provide timely and accurate information about work-related issues. Can be based of incomplete data, partial truths or outright lies.
The Grapevine
A dispute, claim, or complaint about any employee or group about the interpretation or alleged violation of labor agreement or regulations
Grievance
Rising the ranks in decision making means?
A commensurate increase in decision difficulty
When all members of a group spontaneously contribute ideas
Brainstorming
NFPA 1720 describes?
Demand zones and staffing response
The process of achieving proficiency through instruction and hands on practice in the operation of equipment and systems that are expected to be used in the performance of assigned duties
Training
A method of directing, instructing, and training a person or group of people with the aim of achieving some goal or developing specific skills
Coaching
What NFPA defines the standard and describes the requirements for levels of instructor
NFPA 1041
What are the 4 method of skill training?
- Preparation
- Presentation
- Application
- Evaluation
What are the 4 levels of fire fighter skill competence?
- Unconscious incompetence
- Conscious incompetence
- Conscious competence
- Unconscious competence
Unconscious incompetence is?
The fire fighter does not know what he or she does not know
Conscious incompetence is?
The fire fighter knows what he or she does not know
Conscious competence is?
The fire fighter knows how to perform the evolution or skill performance the correct and complete way
Unconscious competence is?
The fire fighter is experienced with evolution or skill performance to the point that the activity appears natural and easy
A developmental relationship in which a more experienced person helps a less experienced person, referred to as a protege
Mentoring
Effective mentors have?
- A desire to help
- Current knowledge
- Effective coaching, counseling, facilitating, and networking skills
Psychomotor skill levels can be classified into four categories
- Initial: drive has basic knowledge of streets
- Plateau: competent.. driver can get you to 85% of addresses
- Latency: memory.. driver can get you to somewhere you haven’t gone in months
- Mastery: easily remembers all addresses and alternative
Skills that must be learned immediately
- Blood-borne pathogens (OSHA)
- Hazardous materials (OSHA)
- SCBA fit test (OSHA)
- NIMS
- Emergency scene awareness
Develop specific training program by?
- Assess needs
- Establish objectives
- Develop the training program
- Deliver the training
- Evaluate the impact
Decisions should always be guided by organizational?
Values
Guidelines
Policies
Procedures
An expression of grief, regret, pain, censure, or resentment; a lamentation; an accusation; or fault finding
Complaint
A state of opposition between 2 parties. A complaint is often a manifestation
Conflict
An error or fault resulting from bad judgement, deficient knowledge, or carelessness. It can also be a misconception or misunderstanding
Mistake
Four categories of problems
- In-house
- Internal department issues
- External issues
- High-profile incidents
A detailed inquiry or systematic examination
Investigation
The mutual unwritten expectations that exist between an employee and his or her employer regarding policies and practices in their organization
Psychological contract
Since ____, the rate of fire fighter suicide has exceeded the rate of line of duty deaths
2017
Resiliency is?
The process of adapting well in the face of adversity, trauma, tragedy, threats, or significant sources of stress
Fire officer should consider the following warning signs of stress related issues in an individual
- Isolation from others
- Disturbed sleep
- Increased irritability
- Decreased interest in significant activities
- Self destructive or reckless behavior
What are signs of substance abuse
- Mood swings
- Desire to spend time alone
- Loss of interest
- Lack of socialization
- Increased anxiety/crankiness
- Missing work
- Continuous issues at work
- Change in diet
- Lack of care in physical appearance
Perpetrating, failing to prevent, bearing witness to, or learning about acts that transgress deeply held moral beliefs and expectations
Moral injury
A person who experienced, witnessed, or was confronted with a traumatic event may experience “numbing, reduced awareness, depersonalization, derealization, or amnesia.” The person feels disconnected and has significant impairment in social, occupational, or important areas of functioning.
Acute stress disorder
To get diagnosed:
- Must last for a minimum of 3 days and a maximum of 4 weeks
- Onset must occur within 4 weeks if the event
** May be a precursor for PTSD **
Characterized by symptoms of avoidance and nervous system arousal after experiencing or witnessing a traumatic event
Post traumatic stress disorder
Requires:
- Traumatic event
- Intrusion or re experiencing
- Avoidant symptoms
- Negative alterations in mood or cognition
- Increased arousal symptoms
Fire organizations that have been mobilizing to provide resources for behavior health
- National Fallen Firefighters Foundation
- Firefighter Behavior Health Alliance
- International Association of Fire Chiefs Safety, Health and Survival section
- International Association of Firefighters, Behavioral Health Program
Stress signs that suggest EAP should be suggested
Absenteeism
Unexplained fatigue
Memory problem
Irritability
Insomnia
Increased caffeine/nicotine use
Social withdrawal
Resentment issues
Stress related illness
Moodiness
Weight gain/loss
The communication cycle includes 5 components
- Message
- Sender
- Medium
- Receiver
- Feedback
A systematic approach to high-quality decision making is ?
- Define problem
- Generate alternative solutions
- Select solution
- Implement solution
- Evaluate result
Influencing people to complete tasks requires the fire officer to be?
-Skilled as a communicator
-Active listener
-Fire-ground commander
The fire officer meets the supervisory responsibilities by?
- Making effective decisions
- Properly assigning tasks
- Understanding the grievance process
The fire officer develops members through
- Effective skill training
- Evaluation of competence
- Addressing member-related problems
Environmental noise
Physical noise includes?
- Background conversation
- Outside noises
- Distracting sounds that make it difficult to hear
Another form of noise interference occurs when the receiver is _____ or _____ about something else and blocks out most or all of the message
Distracted or thinking
Sociological environmental noise is a more subtle and difficult problem. What 2 things are examples of sociological noise?
- Prejudice
- Bias
_____ questioning is a good method to keep a conversation on topic
Directed questioning
What are the 4 step method of skill training?
- Prepare
- Present
- Apply
- Evaluate
Originated during World War I
The four step method of skill training was updated and renamed _______ when more than 1 million men and woman received technical skill training during World War II
Job instruction training
The following qualities make for an effective mentor:
- A desire to help
- Current knowledge
- Effective coaching, counseling, facilitating, and networking skills
At the awareness level of a hazardous material incident?
First responders are able to recognize a potential hazardous materials emergency, isolate the area, and call for assistance
At the operational level of a hazardous material incident
First responders are able to recognize a potential hazardous materials incident, isolate and deny entry to other responders and the public, evacuate persons in danger, and take defensive actions such as shutting off valves and protecting drains without having contact with the problem
A trainee expected behavior falls into 3 areas:
- Responding to alarms
- On scene activity
- Emergency procedures
The types of problems that a fire officer could be expected to encounter can be classified into 4 broad categories
- In house issues (station issues)
- Internal department issues (outside of station issues; higher up)
- External issues (citizen complaint)
- High profile incidents (Arrest; media; etc)
Three things make firefighting different from other professions
- Exposure to danger
- Exposure to trauma
- 24 hour shifts
_______ occurs for firefighters when there is a gap between what they want to and the conditions that they are confronting
Moral injuries
What is needed to maintain firefighter confidence seldom?
Repetition
Training involving bloodborne pathogens usually takes
4 hours
The conflict resolution 4 step process
- Drain the emotional bubble
- Understand the complainants viewpoint
- Help the complainant feel understood
- Identify the complainant expectation for resolution
To drain the emotional bubble, Taigman recommends
Listening deeply, actively, and empathetically
