productive quality (fit for purpose) - external quality standards Flashcards
1
Q
what is benchmarking?
A
approach to improvement based on best practice in the industry
it enables a business to identify where it falls short of current best practice and determine when/what action is needed (set targets)
2
Q
limitations of quality benchmarking?
A
- limited access to sensitive material (trade secrets)
- difficult to find which business offers best practice
- ⭐️ difficult for a business to implement improvements to reduce gaps between itself and best practice
this could be due to: - insufficient employees of the right calibre
- lack of finance
- inflexible workforce
3
Q
define quality standards?
A
offer organisations an externally verified seal of approval
they publicly demonstrate your organisations commitment to quality assurance and continuous improvement
4
Q
types of quality standards:
A
- British Standards
- European Standards
- International standards
5
Q
what are the British standards?
A
- rewards businesses that adopted certain quality procedures
- The reward for passing BS 5750 was that business could show the BS symbol, demonstrating to potential buyers that the products were of a high standard
6
Q
what are the European standards?
A
- ISO9000
- ratified by the European Union
- Member states are obliged to make these standards national ones and remove any other standards that might conflict (BS 5750)
- ISO 9000 is suitable for any organisation that is looking to improve the way it operates and is managed
- Being able to display this is an important marketing tool (customers know certain standards have been achieved )
7
Q
what are zero defects?
A
- a business should be able to benefit from an improvement in quality and therefore a reduction in costs
- The needs of the customer are paramount so must be built with these needs in mind
- This will lead to brand loyalty, increased consumption, increased market share, and EOS
