Practice Exam 5 Flashcards
An example of an intangible asset is
a utility
a fixture
a tool
goodwill
goodwill
Effective project managers have the following characteristic:
knowledge
performance
personal commitment
all of the above
all of the above
The difference between a project manager and a functional manager is
a project manager is a specialist.
a project manager is a technical supervisor.
a project manager is a facilitator.
a functional manager develops how work will be done.
a project manager is a facilitator.
The new manager (on his first day) held a meeting with all department employees. He passed out and discussed a list of changes that included those to the environment as well as methods. Before he concluded the meeting, he emphasized a demand for quality, skilled, knowledgeable, and self-reliant individuals. What type of new manager were the employees going to be working with?
Authoritarian.
One with a strong external locus of control.
Bureaucratic.
Tyrant.
One with a strong external locus of control.
What is the “360-degree feedback principle?
The individual’s performance is evaluated by the supervisor, and the supervisor performance is “evaluated” in turn by the individual.
Feedback is provided by peers and subordinates as well as from supervisors.
Performance feedback is provided by upper management as well as the supervisor.
All responsibilities and roles the individual performs during the project are evaluated.
Feedback is provided by peers and subordinates as well as from supervisors.
An important tool project managers use to effectively undertake and manage a variety of tasks and responsibilities is
Multi-tasking.
Mediating.
Coping.
Mainstreaming.
Multi-tasking.
What type of manager would most likely use the “management by objective” technique with employees?
A manager that follows Maslow’s acquired needs ladder.
A manager that employs Herzberg’s motivational theory.
A Theory Y manager.
A Theory X manager.
A Theory Y manager.
Motivating employees is difficult to do during a project that has a finite lifetime. A manager produces security in a project environment by:
showing interest through interpersonal communications and general conversation.
holding weekly team meetings.
placing individuals in positions to which they have been properly trained.
periodically rotating individuals so boredom does not become a factor.
placing individuals in positions to which they have been properly trained.
Negotiations are more successful when managers from opposing sides both adopt a win-win strategy. A step taken during conflict negotiations to ensure there is a win-win strategy toward resolution is to:
State side of the argument and desired terms.
Suggest concessions for the other side.
Convey willingness to be flexible.
State possible repercussions if a resolution cannot be achieved.
Convey willingness to be flexible.
Ted documented a safety hazard in his work area. For two years he complained to management about the increasing entanglement of computer, fax, telephone, and miscellaneous electrical cords that were accumulating in the area near between his cubicle and the water cooler. He suggested either the water cooler be moved or something be done to reduce and maintain the cords. In accordance with OSHA, what else can Ted do to get the company to eliminate the hazard?
Risk being disciplined by refusing to perform work in an unsafe area.
Demand OSHA standards be read by his manager.
Request information on procedures that must be followed if an accident occurs.
Meet with upper management and request a policy change.
Request information on procedures that must be followed if an accident occurs.
What is the purpose of coaching?
To indoctrinate subordinates in the corporate culture value system.
To teach subordinates how to problem-solve and critically think through problems.
To increase production.
To expand the firm’s knowledge base.
To teach subordinates how to problem-solve and critically think through problems.
Recognition, responsibility, achievement, and job satisfaction are
motivators.
achievement objectives.
coercion techniques.
essential to effective management.
motivators.
A benefit to using coercive power is
It maintains the organizational structure and enforces its culture.
The ultimate success of the manager becomes the subordinate’s success reward.
It can increase productivity when discipline is coupled with praise for good work.
It makes the organization stronger and more profitable.
It can increase productivity when discipline is coupled with praise for good work.
Excessive paperwork, tying up too much of the manager’s time, and employee distrust are symptoms of:
Macro-managing.
Under-control.
Poor planning.
Over-control.
Poor planning.
When issues arise during the course of managing the project team, the project manager may keep ______ to help the project team monitor issues until closure.
a resolution diary
an issue log
an action journal
a conflict report
an issue log
Which is NOT an issue entered into the issue log, documented and identified as having been addressed and resolved?
“More staff is added to resolve the short in required skills.”
“Financial viability questions about the project, raised by board members, have been answered, allowing the project to proceed.”
“The project progress schedule was submitted, reviewed, and approved, allowing the project to proceed.”
“Negotiations with functional managers to equity resolve scarce resource availability was mutually satisfied before causing project delays.”
“The project progress schedule was submitted, reviewed, and approved, allowing the project to proceed.”
Ernie believes that every worker does not dislike work, and considers it as natural as eating, playing, and sleeping. Ernie believes achieving self-actualization and satisfaction of personal needs is enough motivational reward, and if there was extra incentive, his team would not hesitate to work overtime to meet the deadline. Ernie manages according to ______ philosophy.
Maslow's Herzberg' motivation THow is a request to potential sellers to submit a proposal or bid handled? Answer choices Correct Your choice Formally. By publishing the request in a newspaper. By posting it on the internet. any of the above.heory Y the acquired needs
Theory Y
How is a request to potential sellers to submit a proposal or bid handled?
Formally.
By publishing the request in a newspaper.
By posting it on the internet.
any of the above.
any of the above.
Recommended corrective actions include changes needed to bring the expected future performance of the project in line with the
staffing management plan.
project management plan.
communications management plan.
project charter requirements.
project management plan.
Project managers who practice _______ themselves as well as within the team, are more effective at establishing and maintaining a necessary workplace balance.
conflict management
team building
stress management
organizational skills
stress management
During a training session, the manager stops, and calls a 15 minute break. She noticed some information in her coaching materials was incorrect. What should the manager-coach do before the class returns?
Contact her supervisor saying she was canceling the class due to poor material.
Make up an assignment that each participant should review the materials, and see if they can find the erroneous information contained in the training packet.
Notify the material creators of the error, correct it, and present the correct information to the class, so they can make the necessary changes to their materials.
Correct her materials.
Notify the material creators of the error, correct it, and present the correct information to the class, so they can make the necessary changes to their materials.
When productivity slips, the ethical leader
terminates or transfers the employee responsible for slowing down the team.
gives criticism and credit and redefines performance expectations.
launches a retraining program for all employees.
emphasizes the need for all employees to adopt a positive attitude.
gives criticism and credit and redefines performance expectations.
What are the warning signs a third-party mediator is needed?
When the parties become suspicious and refuse to cooperate with each other.
When insults and threats of physical violence occur.
When stereotypes are exposed.
When the current situation begins to resemble past project experiences.
When the parties become suspicious and refuse to cooperate with each other.
What type of leader welcomes input and serious consultation, and is highly-supportive of employees?
Directing.
Supporting.
Delegating.
Coaching.
Coaching.
It is not advisable to wait until the numbers nosedive before changing management, methods, operation, or processes. What factor is NOT an effective indicator of a change or leadership problem?
Performance.
Degree of cooperation.
Commitment.
Dedication to accomplishing tasks.
Performance.
The project is running behind schedule. At a project progress meeting, Ernie informs his boss that the team has encountered unforeseen problems that have caused certain phases to be delayed or slow to complete, which might mean the scheduled deadline will not be met. The boss states that that the team just isn’t motivated to do the work and Ernie needs to threaten the members with no additional pay for any time the project extends past its scheduled completion date, or coerce or more closely control the team to meet the deadline. What management approach does the boss employ?
Maslow’s theory.
Theory X.
Theory Y.
Theory Z.
Theory X.
The difference between conflict resolution and conflict management is
Conflict management is general over the entire organization; conflict resolution is issue-specific.
Conflict management is long term; conflict resolution is short-term.
Conflict management and conflict resolution demand management intervention.
Conflict management assumes all conflict is bad; conflict resolution assumes all conflict has a solution.
Conflict management is long term; conflict resolution is short-term.
When moral issues arise in interviewing, they are generally related to:
an inconvenient or hard to find interview location.
IQ tests given as part of the interview process.
specific background and credit check information discussed openly at the interview.
how the interview was conducted.
how the interview was conducted.
Effective managers may not be equally effective leaders. Under what conditions can leadership be “overplayed”?
When it is evaluated according to performance.
When the individual is assigned to lead a group or team.
When the role has not been fully defined.
When the role is not appropriately suited to the individual.
When it is evaluated according to performance.
_______ skills create empathetic relationships with project team members. Being more sensitive to others helps motivate and establish cohesiveness.
Leadership
Team building
Organizational
Conflict management
Team building
Organizations manage their ______ to maximize value, based on specific goals.
projects
portfolio
programs
schedules
portfolio
______ involve a group of related projects coordinated and managed to obtain greater control.
Operations
Portfolios
Programs
Schedules
Programs
What type of organization highly uses project managers?
Functional.
Hierarchical.
Balanced matrix.
Projectized.
Projectized.
______ organizations decentralize specified products or functions, while maintaining divisions that report to a central executive.
Functional
Entrepreneurial
Matrix
Projectized
Matrix
_______ organizations are the most likely to have a PMO (project management office).
Functional
Balanced matrix
Weak matrix
Project oriented
Project oriented
Staff members are grouped by specialty within a ________ organization.
functional
entrepreneurial
balanced matrix
projectized
functional
The PMO provides
administrative support
training
resource alignment
all of the above
all of the above
An expected Control Scope process output that will aid the management team is/are:
Various process updates.
change requests.
Process updates and recommended preventive and corrective change actions.
Process updates and revised schedule milestones.
change requests.
______ are performance reports that describe where the project stands at a specific point in time.
Forecasts
Status reports
Work status reports
Progress reports
Status reports
_______ is most often used when past performance shows that the original estimating assumptions were flawed or irrelevant due to a change of conditions.
ETC using CPI
EAC using remaining budget
EAC using a new estimate
EAC using CPI
EAC using a new estimate
Which of the following is NOT a means of measuring project success?
Risk
Customer satisfaction
Cost
Time
Risk
How does the project manager handle completed deliverables that have NOT been accepted?
The project manager mandates corrective action on a separate contract.
The unacceptable deliverables are not documented until defects have been corrected.
The unacceptable deliverables are documented with reasons they were not accepted.
The project manager assigns a group to investigate and document the failure.
The unacceptable deliverables are documented with reasons they were not accepted.
A display of the logical relationships among project schedule activities is/are:
A bar chart.
S-curves.
A histogram.
A project schedule network diagram.
A project schedule network diagram.
The dimensions of control depend on the type of project or project phase or operation, allocated resources, and the purpose or need for the control. Control dimensions include:
quality and time.
cost and expertise.
quality and overhead.
skill and knowledge.
quality and time.
PV versus AC and effects of changes and variances may be electronically managed using
cost baseline management.
project management software.
project management methodology.
variance management techniques.
project management software.
Measures of project success that the expectations management matrix include are:
Expectations.
Guidelines.
Priorities.
All of the above.
All of the above.
Work performance data is
data on the status of the project schedule
status of deliverables
status for change requests
all of the above
all of the above
_______ aid project sponsors in ranking the importance of project scope, times and cost goals in an effort to clarify expectations and balance the constraints.
Corrective actions reports
Issue logs
Expectations management matrices
Priority guidelines
Expectations management matrices
A sample test result is acceptable if it
falls within the range specified by the tolerance.
falls within the control limits.
conforms with plan requirements.
has been kept error-free and its scale rating indicates conformity.
falls within the range specified by the tolerance.
What impact does a proposed change have on project activities?
Schedules may need to be updated.
The project team will be reassigned, restructured, or reorganized.
The project manager will need to be replaced.
Changes are exclusive and do not impact other established project areas or activities.
Schedules may need to be updated.
Integrated change control involves
forecasting information
updating previously planned processes
reviewing all change requests
creating new processes
reviewing all change requests
Performance reports include
forecasts
lessons learned
speculations
assumptions
forecasts
Monitor and Control Project Work includes:
reserve analysis
assessing performance
Pareto analysis
stakeholder communication
assessing performance
The configuration management activity that verifies that the functional requirements defined in configuration documentation have been met is:
Configuration verification.
Configuration status accounting.
Configuration verification and auditing.
Configuration identification.
Configuration verification and auditing.
Depending on the level of detail and degree of project completion, how does the project manager implement integrated change control into his/her activities?
By avoiding risks.
By identifying areas that require special attention.
By identifying areas that require or need change.
By continually revising the scope of work.
By identifying areas that require or need change.
Performing change control includes
Gannt Charts.
Tracking changes.
Configuration auditing.
Configuration identification.
Tracking changes.
The project management plan, project scope statement, and deliverables are maintained
By continuously monitoring the project.
By continuously managing changes.
By continually adjusting the schedule.
By continually revising the scope of work.
By continuously managing changes.
Outputs of Monitor and Control Project Work include:
Pareto charts
Risk register
Change requests
none of the above
Change requests
A project-wide configuration management system with change control includes:
A performance schedule.
Documentation and control of changes to the baseline.
A revised cost control schedule.
Methods for handling risks that may arise from changes made.
Documentation and control of changes to the baseline.
What impact does a proposed change have on project processes?
The project scope statement may need to be redefined.
The project management plan may need to be revised.
Project deliverables may be modified, added, or deleted as a result of a proposed change.
All of the above.
All of the above.
Monitor and Control Project Work Enterprise Environmental factors include
industry standards
scheduled activities
stakeholder risks
none of the above
industry standards
A________ provides a standardized, effective, process for centrally managing project changes.
configuration management system with change control
change control system
plan management system
organizational output system
configuration management system with change control
The project manager implements the integrated change control process:
During the initial project phase.
During the intermediate phases of the project.
From project planning through execution.
From initiation through project closure.
From initiation through project closure.
Monitor and Control Project Work includes:
identifying new risks
analyzing risks
tracking risks
all of the above
all of the above
A configuration management system:
is seldom used in project management today
requires a large investment
establishes an evolutionary method to request changes
establishes a revolutionary method to request changes
establishes an evolutionary method to request changes
Change control boards can include:
stakeholders
consultants
industry groups
any of the above
any of the above
Integrated Change Control outputs include:
change requests status updates
project management plan updates
project document updates
all of the above
all of the above
The Talent Triangle focuses on
teamwork
analysis
parametric estimating
technical project management
technical project management
The equation for TCPI based on the EAC is:
BAC - SV) / (EAC - AC
(BAC - EV) / (EAC - AC)
(BAC - PV) / (EAC - AC)
(BAC - AC) / (BAC - SV)
(BAC - EV) / (EAC - AC)
EAC forecast for ETC work performed at the budgeted rate is:
EAC = BAC - AC + EV EAC = AC + BAC - EV. EAC = SV - AC + EV EAC = SV + PV + EV
EAC = AC + BAC - EV.
The technique that compares actual project performance with the planned performance is
variance management.
Progressive cost analysis.
Variance analysis.
Variance review.
Variance analysis.
_______ monitors the status of the project to update the project budget.
Control Quality
Control Costs
Control Scope
Control Budget
Control Costs
The _____ is a forecast total value based on project performance.
CPI
EV
ETC
EAC
EAC
In Cost Management, the variances that are most frequently analyzed are:
Cost and schedule.
Quality and cost.
Project scope and resources.
Risk and quality.
Cost and schedule.
What type of performance reporting compares actual project performance to planned or expected performance?
Trend analysis.
Progressive cost analysis.
Earned valued technique.
Variance analysis.
Variance analysis.
If EVM is used, the following is determined:
variance analysis
trend analysis
Earned value performance
all of the above
all of the above
Expert judgement in Control Costs includes
stakeholder reviews
issues logs
trend analysis
variance analysis
variance analysis
TCPI is:
Total Cost Performance Index
EAC using CPI.
EAC using a new estimate.
EAC using remaining budget.
EAC using remaining budget.
EAC forecast for ETC work performed at the present CPI is:
EAC = BAC / cumulative CPI EAC = SV / cumulative CPI EAC = AC / cumulative CPI EAC = BAC / TCPI
EAC = BAC / cumulative CPI
Trend analysis involves
comparing planned performance with actual performance.
examining project performance over time.
monitoring planned cost versus actual cost.
managing problem responses toward project completion.
examining project performance over time.
