Closing Test Flashcards
A final project’s product or service transition planning is an imperative part of the project planning. When is the transition planning carried out?
During project initiation
During project execution
During project planning
During project closing
During project planning
The project you have recently completed used some toxic material for the production of some deliverables. Since the project has been completed, what should you do with the unused material?
Return the material to the vendor and file a claim.
Dispose of it according to best disposal practices for such material.
Give it to the customer for free.
Ask the project sponsor for their expert opinion.
Dispose of it according to best disposal practices for such material.
James works for Galaxy Inc. as a project manager. Galaxy Inc.’s corporate policy doesn’t allow project information to be shared with anyone, including other company employees and teams, during a project’s execution. James has recently closed one project and has just updated the corporate process assets with the lessons learned captured from his project. Robert, another project manager at Galaxy Inc., asks James to provide his lessons learned to him so that he may plan better for his project which is very similar to James’ recently completed project. What should James do?
James must not provide the lessons learned as it is against the corporate policy.
James must secretly share the lessons learned as this is a good project management practice even if the corporate policy prohibits it.
James should provide the lessons learned to Robert as his project is not in execution.
James should provide the lessons learned since these are not considered project documents.
James should provide the lessons learned to Robert as his project is not in execution.
You are managing a software development project and are in the closing phase of the project. During project closure, how do you determine which project documents you need to submit to your customer?
As required by the project charter.
As required by the contract with the customer.
You need to submit all project documents.
You need to submit only project status reports.
As required by the contract with the customer.
You have recently closed a project. During the closing phase, you followed all the project closure requirements mentioned in your contract, obtained project acceptance, performed administrative closure, conducted a post-project review, submitted the final project to the stakeholders, documented the project’s lessons learned and updated the organizational process assets. What have you missed?
Updating the project charter
Updating the project management plan
Measuring customer satisfaction
Settling claims with your customer
Measuring customer satisfaction
Diana is the project manager responsible for conducting a fashion show. Diana is a PMP and wishes to follow most of the PMBOK processes during her project. As a result, during the project closure she wishes to document and archive project lessons learned. Diana’s organization has never captured and documented such information before and Diana wishes to capitalize on this opportunity to be remembered in her organization for a long time. However the project has not been immaculate; a number of deliverables were late and the cost budget was exceeded. However, from the management’s point of view the project has been a big success. Now Diana is concerned that documenting lessons learned will have a negative impact on her. What should Diana do?
Diana should not document the project’s lessons learned as this is not required by her organization.
Diana must document the true project lessons learned as well as future improvement considerations.
Diana must document the project lessons learned but only highlight the project’s successes.
Diana must document the project lessons learned but do not accept any responsibility of any of the shortcoming.
Diana must document the true project lessons learned as well as future improvement considerations.
Mark hasn’t been performing work to your satisfaction. The project you are managing is time-critical and Mark’s careless mistakes are now causing headaches for you. During a team meeting you bash Mark for his careless mistakes and give him his first official warning. What have you done wrong?
You didn’t do anything wrong; Mark deserved a punishment.
The feedback was not given in private.
You didn’t give the warning in writing.
You should have approached the human resource manager first.
The feedback was not given in private.
After completing a project, Rachel is planning to conduct a post-project review. If Rachel wants to follow project management best practices, which of the following aspects need to be covered in her final project review report?
Failure and successes and lessons learned.
Failure and successes, lessons learned and the project management plan.
Failure and successes only.
Lessons learned only.
Failure and successes and lessons learned.
You have recently completed a website development project for a customer. All the formal project closure activities have been performed, final acceptance has been obtained and the final product has been delivered to the customer. A month after the delivery you find out that some of the images used in the website have actually been copied from another competitor’s website. You call in your graphic designer and punish him for this act. However, the product has been accepted by the customer and the project has been closed. What should you do?
Do nothing as the project has been accepted and closed.
Ask the customer to award you another upgrade project so that you can replace the copied images unnoticed.
You must declare this to your customer and replace the images with the new approved ones.
Check your local laws to find if there is anything that prevents copying images.
You must declare this to your customer and replace the images with the new approved ones.
Bruce is managing a hotel renovation project and is currently in the closing phase of the project. During the post-project status review meeting, one of the fifty project stakeholders tells Bruce that the final deliverable of the project has not given him a WOW experience. On the other hand, all other stakeholders seem to be quite satisfied with the final deliverable. What should Bruce do?
Bruce needs to withdraw from the situation as 98% of the stakeholders are satisfied.
Bruce needs to confront the situation as none of the stakeholders can be ignored.
Bruce needs to smooth the situation by trying to convince the stakeholder.
Bruce needs to force the stakeholder to change his opinion.
Bruce needs to confront the situation as none of the stakeholders can be ignored.
Measuring customer satisfaction at the end of any project is the responsibility of the project manager. This information, once obtained, is included in the final project documentation and in the organizational process assets. Which of the following is the best way to capture this information?
Surveys
Interviews
Observation
Document review
Surveys
If the cost-to-benefit ratio of a project is on the negative side, should the project be terminated?
Yes, since the project is not financially viable.
No, since the project is already in execution.
Only if the cost-to-benefit ratio is worse than 2:1.
That depends upon the project charter.
That depends upon the project charter.
Lisa is expecting to complete her project in late October. Since new tax rates will be effective in the next financial year, it would be very beneficial for the company if Lisa could complete her project before October, that is, during the current fiscal year. However, Lisa strongly believes that the project cannot be completed earlier than October, and if she tries to complete the project before that, that will severely impact the quality of the final deliverable. What should Lisa do?
Complete the project ahead of schedule so that tax forms can be filed during the current financial year.
Complete the project according to the original schedule, but conduct the project review now with estimated project revenues. This would allow filing the tax forms for the complete project during the current financial year.
Complete the project according to the original schedule but file the tax forms during the current financial year with the current project revenues.
Complete the project according to the original schedule and file the tax forms by the end of the next financial year.
Complete the project according to the original schedule but file the tax forms during the current financial year with the current project revenues.
You have just obtained acceptance of all of your project deliverables by your customer. This is an example of?
Positive feedback
Workaround
Administrative closure
Organizational process assets
Positive feedback
Scott has just finished his project, which required automation of a customer care center. Due to the nature of the project, Scott has access to confidential customer information. What needs to be done with this confidential information at the end of the project?
Return all such information to the customer.
Update the confidential information to the organizational process assets.
Destroy all the confidential information.
Check what the contract says about confidential information.
Return all such information to the customer.
Jim is a PMP certified project manager with limited financial accounting knowledge. Jim’s current project is contractually required to document all financial transactions according to modern accounting standards. Jim resolves this problem by hiring a small team of financial accountants to keep track of the project’s transactions. Which of the following financial statements gives the history of the monies coming into the project?
Balance sheet
Trial balance
Cash flow statement
Cost performance baseline
Cash flow statement
Which of the following tasks is usually not carried out during the transition planning?
Conduct gap analysis to identify training requirements.
Update transition plan to organizational process assets.
Develop transition timeline.
Determine roles and responsibilities.
Update transition plan to organizational process assets.
John has just completed the execution of his project. John does not wish to conduct the post project review himself, as that might introduce bias in the final project report. Which of the following is the best option for John in this case?
Ask the project sponsor to conduct the review.
Ask the customer to conduct the review.
John must conduct the review himself as it is his responsibility.
Engage a person independent of the project itself to conduct the review.
Engage a person independent of the project itself to conduct the review.
