Practice Exam 3 Flashcards

1
Q

The company responds to an employee’s company day care proposal by telling her that the company should not interfere in employees’ choices regarding the individual care for their children. What type of moral justice is the company employing?

Libertarian.
Utilitarian.
Entitlement.
The veil of ignorance.

A

Libertarian.

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2
Q

The poverty rate is increasing. In the name of social responsibility, an employee proposes and volunteers to be the project manager for a company day care project open to all employees. Fees will be based on the level of family income. It will help offset their economic expenses and increase productivity since workers know their children are safe. What type of moral justice is the employee eliciting from her company?

Libertarian
Utilitarian.
Entitlement.
The veil of ignorance.

A

Entitlement.

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3
Q

What is the best approach to use when moral decisions that impact a number of individuals have to be made?

Use principles of “right” and “wrong” in a social context that maximizes employee and/or customer satisfaction.
Use principles of “right” and “wrong” to maximize the firm’s security.
Identify various obligations, and where the emphasis should be placed among them.
Use a nonconsequential approach that respects moral rights within the limitations that the company can legitimately pursue their organizational goal.

A

Identify various obligations, and where the emphasis should be placed among them.

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4
Q

The project manager’s responsibility to the organization includes

project integrity, meeting project objectives, and on-time progress payments.
effective communication, providing adequate resources, and timely decision-making.
accurate communication, competency, and proper resource allocation.
accuracy, cost-consciousness, safety and being goal oriented.

A

accurate communication, competency, and proper resource allocation.

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5
Q

The project manager’s responsibility to the project team includes

Project integrity, meeting project objectives, and on-time progress payments.
Effective communication, providing adequate resources, and timely decision-making.
accurate communication, competency, and proper resource allocation.
accuracy, cost-consciousness, safety and focus on goals.

A

Effective communication, providing adequate resources, and timely decision-making.

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6
Q

The deadline is fast-approaching, but the project manager insists there needs to be a short time extension to complete the last few troubleshooting tests to ensure the product successfully meets all requirements. Management does not want the delay and reminds the project manager that, although his point is well-taken, customers are the “end” and should not determine the “means” by which operations are performed and deadlines are met. What ethical principal is the project manager trying to convey to management?

Egoism.
Utilitarianism.
Nonsequentialism.
Kant’s ethics.

A

Kant’s ethics.

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7
Q

The project manager’s responsibility to the project includes ensuring

Project integrity, meeting project objectives, and on-time progress payments.
Effective communication, providing adequate resources, and timely decision-making.
accurate communication, competency, and proper resource allocation.
accuracy, safety.

A

Project integrity, meeting project objectives, and on-time progress payments.

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8
Q

The instruments that are used to authorize cost centers to begin charging their time to a specific cost reporting element are

Progress payment reports.
Daily progress reports.
Work orders.
Data release reports.

A

Work orders.

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9
Q

Three employees met with the manager to decide who should represent the team and present the finished product. The white male had worked hard on the project, but did not offer input, improvements, or innovations. The Asian woman had made significant and beneficial modifications to the design, which greatly improved its usability. The African-American man corrected the design errors since he had previous design expertise. He also did the troubleshooting and intimately knew how each part and feature of the product worked. He also was the most articulate of the group when it came to explaining the operation and special features of the product. The manager had little contact with anyone but the worker-bee, white male team member during the project since the others were generally collaborating on, and coordinating features, of the product. What major communication barriers exist that overshadow the manager’s decision? (The manager decided to send the white team member. The manager is also a white male).

Words and noise.
One-way communication channels.
Bias and stereotyping.
Hidden agendas.

A

Bias and stereotyping.

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10
Q

The road construction project manager receives an addendum regarding right-of-way acquisition for her project. She sees designers chose to amend the route that originally impacted a section of an affluent neighborhood. The right-of-way needed to build the project would now be taken from a distressed neighborhood predominately inhabited by minorities and seniors. In fact, some property owners had not agreed to the right-of-way purchase price offered by the county, so portions of those properties were “condemned” to accommodate the new roadway and sidewalk width. What positive or negative aspect of moral justice does relocating the road through the distressed neighborhood, illustrate?

Libertarian justice.
Distributive justice.
Utilitarian justice.
Justice of entitlement.

A

Distributive justice.

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11
Q

What communication element involves judging the relevance, worth, goodness, or appropriateness of the received message?

Positive paralanguage.
Evaluative feedback.
Probing.
Perceptive interpretation.

A

Evaluative feedback.

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12
Q

The project manager announces that a change has been added to the project and he has gotten approval to use a little-tried material that is new to the market. None of the project team had any indication the project manager was negotiating a change, let alone implementation of a new, little-known, experimental material none of them were familiar with or who had read up on. The project manager’s style of communication is:

obscure.
inconsiderate.
selective.
reactive.

A

reactive.

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13
Q

Jane went to a job interview but no one told her part of the hiring process included an aptitude test. Jane had never heard of taking an aptitude test for a job interview. Part of the test required general key punch and secretarial skills that had little to do with the accounting job she was applying and interviewing for. Was the aptitude test a legitimate part of Jane’s interview process?

Yes, testing is an integral part of the hiring process, especially with large firms.
No, the test was not valid.
Yes, although it is not directly applicable, it will help determine what performance level Jane is at in her career.
No, the test is not reliable or credible for the position Jane is interviewing for.

A

Yes, testing is an integral part of the hiring process, especially with large firms.

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14
Q

To be purposeful, the team objectives and goals must be

productive and cost effective.
necessary and focused.
clear, meaningful, and measurable.
fully developed and achievable.

A

clear, meaningful, and measurable.

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15
Q

Project management includes the processes of initiating, planning,

identifying and executing.
scoping and controlling.
executing and process.
monitoring and controlling

A

monitoring and controlling

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16
Q

Strategic considerations that are typically required before a project is authorized include

market demand for the project.
creation of a unique product or service.
organizational need.
all of the above

A

all of the above

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17
Q

The first step in managing a project is

Identifying the problem.
Establishing a clear objective.
Identifying project requirements.
Planning and scheduling activities.

A

Identifying project requirements.

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18
Q

During the planning phase, auditors review processes and procedures and help control how they are implemented. Project ______ can have unforeseen effects on timely completion.

results
risks
ethics
approach

A

risks

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19
Q

Competing constraints include

Schedule
Budget
Resources
All of the above

A

All of the above

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20
Q

Which organizational structure gives high to almost total authority for the project manager?

Virtual
Functional
PMO
Organic

A

PMO

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21
Q

Factors in organization structure selection include:

Pareto charts
Physical location
Risk reviews
Hybrids

A

Physical location

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22
Q

Human resources expertise, skills, and competencies are examples of

Resource availability
Employee capability
Infrastructure
Software elements

A

Employee capability

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23
Q

What is a principle regarding systems?

Systems are not dynamic
Systems can be optimized
System components can not be optimized
all of the above.

A

Systems can be optimized

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24
Q

Centralization refers to the decision-making authority within the organization. _________ decision-making is that which is delegated down to subordinates

Complex
Formal
Centralized
Decentralized

A

Decentralized

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25
Q

An organization’s ________ provides the organization and its employees with an identity.

structure
culture
management
hierarchy

A

culture

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26
Q

In a culture where management maintains consistency through exclusive control, decision-making and auditing, new structure elements and interrelationships are created. ______ addresses vertical and horizontal components of job and work group differentiation and division of labor and authority.

Complexity
Formalization
Centralization
Decentralization

A

Complexity

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27
Q

_______ addresses written rules and procedures deemed necessary to maintain organization control and coordination.

Complexity
Formalization
Centralization
Decentralization

A

Formalization

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28
Q

When a project is performed under contract, _______ are considered constraints.

contractual provisions
specific project assumptions
boundaries
acceptance criteria

A

contractual provisions

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29
Q

Reading a release about their competitor’s new product progress and proposed release date, ABC Company directors meet to discuss the increasing pressure on them. They decide to escalate a current competitive product model they have in redesign. The model has been tested several times already. The last test revealed a potential overheating hazard that needed to be corrected. The current design can be put into production, which will beat their competition’s product to market. Safety features will still be worked on and a recall can be issued as soon as the redesigned portion is complete and tested. The budget director indicates that the benefits of being first to market will more than compensate for costs incurred from a future recall, since only a percentage of customers ever respond to recall notices anyway. What kind of ethical standard are the ABC Company directors exercising?

A restrained egoism.
Utilitarianism.
Nonsequentialism.
Kant’s ethics.

A

A restrained egoism.

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30
Q

Which of the following indicates project stakeholders current and desired engagement levels?

Stakeholder register
Stakeholder assessment matrix
Power/influence grid
Salience model

A

Stakeholder assessment matrix

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31
Q

Which of the following documents is a very sensitive document that must not be shared outside the project management team?

Stakeholder engagement plan
Communication management plan
Change management plan
Scope management plan

A

Stakeholder engagement plan

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32
Q

Which of the following is NOT a stakeholder management process?

Plan Stakeholder Management
Identify Stakeholders
Manage Stakeholder Engagement
Control Stakeholder Management

A

Control Stakeholder Management

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33
Q

The below organizational process assets are inputs to the Plan Stakeholder Engagement process. Which of the following organizational process assets is of particular importance to this process?

Templates
Policies and procedures
Configuration management knowledgebase
Lessons learned from past similar projects

A

Lessons learned from past similar projects

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34
Q

The ability to invoke discipline is an example of what kind of power?

Guilt-based
Reward-oriented
Referent
Punitive

A

Punitive

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35
Q

The use of flattery is an example of what type of power?

Pressure-based
Ingratiating
Avoiding
Referent

A

Ingratiating

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36
Q

The ability to understand and manage people is an example of what type of personality trait?

Social
Systemic
Political
Managerial

A

Social

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37
Q

Another name for positional power for project managers is

informal
formal
expert
punitive

A

formal

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38
Q

The ability to think abstractly and to innovate is an example of what personality trait?

Authentic
Cultural
Creative
Political

A

Creative

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39
Q

When a project manager participates in networking, connections, and alliances, they are exhibiting

Relational power
Persuasive power
Ingratiating power
Personal power

A

Relational power

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40
Q

The imposition of obligation or sense of duty by the project manager is an example of what type of power?

Guilt-based
Avoiding
Persuasive
Ingratiating

A

Guilt-based

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41
Q

When the project manager explains the essential business aspects of a project they are exhibiting

technical project management skills
leadership skills
strategic and business management skills
control feedback

A

strategic and business management skills

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42
Q

The willingness to serve other people is an example of what personality trait?

Service-oriented
Social
Systemic
Intellectual

A

Service-oriented

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43
Q

Allows the team to make their own decisions is an example of what kind of leadership style?

Transformational
Transactional
Charismatic
Laissez-faire

A

Laissez-faire

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44
Q

Interactional leadership includes which other type of leadership style?

Transactional
Transformational
Charismatic
all of the above

A

all of the above

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45
Q

Which of the following is not one of the 3 dimensions of complexity?

System behavior
Human Behavior
Intellectual Behavior
Ambiguity

A

Intellectual Behavior

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46
Q

Accepting others for what and who they are is an example of what personality trait?

Courteous
Authentic
Cultural
Managerial

A

Authentic

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47
Q

Is there any tool or technique that aids the project management team in effectively developing a project charter?

No.
Benefit contributions model
Various databases
Expert judgment

A

Expert judgment

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48
Q

What are examples of organizational process assets?

Previous project schedules.
Projected data.
Risk responses plans.
Cost baselines.

A

Previous project schedules.

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49
Q

Project Integration Management includes all of the following except

Develop Project Charter
Develop Resource Plan
Close Project
Close Phase

A

Develop Resource Plan

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50
Q

Who is responsible for analyzing information contained in the project scope?

The sponsor.
The project team.
The performing organization.
The initiator.

A

The project team.

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51
Q

Outputs from Develop Project Charter include:

WBS
high-level risks
PDM system
PMI system

A

high-level risks

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52
Q

What document defines how the project will be executed, monitored, and controlled?

T & M contract
The WBS
The Project Management Plan
SPI

A

The Project Management Plan

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53
Q

A _______ would be a subsidiary plan included in the project management plan

project control plan
risk management plan
project scope statement
project charter

A

risk management plan

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54
Q

The Project Management Plan documents planning process outputs, such as

how changes will be monitored and controlled.
communication techniques among stakeholders.
how work will be executed to accomplish objectives.
all of the above.

A

all of the above.

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55
Q

Enterprise Environmental Factors used in developing the Project Management Plan include:

governmental standards
risk register
quality management
all of the above

A

governmental standards

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56
Q

In Develop Project Management Plan, expert judgment is used to

tailor the process
develop technical details
determine resources
all of the above

A

all of the above

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57
Q

Project files containing project scope, cost, schedule, and performance baselines are part of the organizational processes and procedures used for

developing histograms
avoiding risk
developing the project management plan
none of the above

A

developing the project management plan

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58
Q

Which of the following is not a tailoring consideration in Project Integration Management?

Change
Governance
The cost baseline
Benefits

A

The cost baseline

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59
Q

Requirements documentation includes

Quality requirements
Acceptance criteria
Training requirements
all of the above

A

all of the above

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60
Q

Items in the project scope statement include

The scope baseline.
The WBS dictionary.
the WBS.
Project constraints.

A

Project constraints.

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61
Q

Components of the scope baseline include:

SBS
WBS dictionary
Product scope
none of the above

A

WBS dictionary

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62
Q

Imposed dates for specific activity completion or project deliverables are called

completion dates.
schedule activities.
schedule milestones.
delivery date.

A

schedule milestones.

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63
Q

The project scope statement

details the needs of the project.
is a statement of ‘what needs to be done’.
states the project objective.
defines the potential risks that might deter success.

A

is a statement of ‘what needs to be done’.

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64
Q

A work package is

a risk-mitigating component of the WBS.
A group of work components performed during the course of a project.
a document that defines and describes each component in the WBS.
a project work component at the lowest level of the WBS.

A

a project work component at the lowest level of the WBS.

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65
Q

When developing the product scope description, the project management team must

describe deliverables at a summary level or greater detail.
define the process and criteria for accepting products.
list and describe specific project constraints associated with the project scope that limit options toward product development.
provide sufficient detail to support later project scope planning.

A

provide sufficient detail to support later project scope planning.

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66
Q

What Define Scope output details the project’s deliverables and the work required to create the deliverables?

The project charter.
The project boundaries.
The project scope statement.
The project scope management plan.

A

The project scope statement.

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67
Q

Tools and techniques used to define scope include

product review.
expert judgment.
alternative factors.
all of the above.

A

expert judgment.

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68
Q

The project scope baseline contains

the initial WBS.
Capital investment control.
Human resources
Project procedures.

A

the initial WBS.

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69
Q

A project manager uses the WBS

To see how planned activities are related to overall performance.
To see how planned activities are related to overall budgeting and scheduling.
To see who is responsible for designated planned activities.
All of the above.

A

All of the above.

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70
Q

A WBS is

A hierarchy that defines and organizes project work.
A technique for evaluating a component or product during a project phase.
A common approach to implementing a quality improvement project program.
A contractual component that designates how activity time and materials are used throughout the duration of the project.

A

A hierarchy that defines and organizes project work.

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71
Q

Project Requirements can include

security requirements.
business requirements.
technical requirements.
all of the above.

A

all of the above.

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72
Q

Scheduled work, cost estimates, and work to be monitored and controlled, are contained in

the WBS dictionary.
the lowest level WBS components.
work performance reports.
the scope baseline.

A

the lowest level WBS components.

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73
Q

Resources used to define scope include:

consultants
stakeholders
industry groups
all of the above

A

all of the above

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74
Q

The project management plan is updated and revised

Through the Monitor and Control of Project Work process.
Through the Direct Project Execution process.
Through the Integrated Change Control process.
Through the Project Management Plan process.

A

Through the Integrated Change Control process.

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75
Q

A configuration management system

is seldom used
provides a way to manage changes within a project
is controlled by the sponsor
none of the above

A

provides a way to manage changes within a project

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76
Q

Performing Integrated Change control includes:

reviewing corrective actions
denying preventative actions
approving preventative actions
all of the above

A

all of the above

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77
Q

Managing project work requires implementing changes associated with

corrective action
preventative action
defect repair
all of the above

A

all of the above

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78
Q

_______ are produced as outputs from the processes performed to accomplish the project work planned and scheduled in the project management plan.

Plans
Scopes
Objectives
Deliverables

A

Deliverables

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79
Q

Outputs from managing project execution include:

deliverable status
cost incurred
proactive actions
all of the above

A

deliverable status

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80
Q

What types of actions do the project manager and project team perform to execute the project management plan to accomplish work defined in the project scope statement?

Pareto analysis
Review risks
Contact stakeholders
None of the above

A

Review risks

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81
Q

Outputs from Validate Scope include:

accepted delivery.
change approvals.
project document updates.
none of the above.

A

project document updates.

82
Q

Variance analysis is used to

define scope.
control scope.
collect requirements.
define risk.

A

control scope.

83
Q

The foundation has to be built before the house framing can begin. This is an example of

an external dependency.
soft or preferred logic.
hard logic.
discretionary dependency.

A

hard logic.

84
Q

What type of precedence relationship is the least used?

Start-to-Finish.
Finish-to-Start.
Start-to-Start.
Finish-to-Finish.

A

Start-to-Finish.

85
Q

What type of precedence relationship completion of the successor activity depends on the initiation of the predecessor activity?

Start-to-Finish.
Finish-to-Start.
Start-to-Start.
Finish-to-Finish.

A

Start-to-Finish.

86
Q

Testing schedule activity software is dependent upon delivery of the hardware. Conducting an environmental impact study must be done before a project is constructed near a wetlands area. These are examples of

Soft logic dependencies.
Forgone dependencies.
External dependencies.
Internal dependencies.

A

External dependencies.

87
Q

What type of precedence relationship is the most commonly used?

Start-to-Finish.
Finish-to-Start.
Start-to-Start.
Finish-to-Finish.

A

Finish-to-Start.

88
Q

A logical relationship in which a successor activity cannot start until a predecessor activity has finished is

Start-to-Start
Start-to-Finish
Finish-to-Start
Finish-to-Finish

A

Finish-to-Start

89
Q

What characterizes the Start-to-Start dependency?

The successor activity depends on the initiation of the predecessor activity.
Initiation of the successor activity depends upon the completion of the predecessor activity.
Initiation of the successor activity depends upon the initiation of the predecessor activity.
Completion of the successor activity depends upon the completion of the predecessor activity.

A

Initiation of the successor activity depends upon the initiation of the predecessor activity.

90
Q

What helps to minimize scope creep?

Punitive measures
Lassiez-faire management
Task alignment
Time-boxing

A

Time-boxing

91
Q

A logical relationship in which a successor activity cannot finish until a predecessor activity has finished is:

Start-to-Start
Start-to-Finish
Finish-to-Finish
Finish-to-Start

A

Finish-to-Finish

92
Q

What type of sequence dependencies involve physical limitations, such as having to complete one activity before the next one can begin?

External.
Mandatory.
Internal.
Discretionary.

A

Mandatory.

93
Q

Discretionary dependencies usually

are based on best practices.
involve both project and non-project activities.
are referred to as hard logic.
never rely on historical project data.

A

are based on best practices.

94
Q

Types of dependencies, or precedence relationships, PDM (Precedence Diagramming Method) uses include:

Start-to-Finish.
Beginning-to-Completion.
Start-to-Interval-to-End.
Start-to-Phase-to-Phase-to-Finish.

A

Start-to-Finish.

95
Q

Tools and Techniques used in Estimate Activity Durations include all except

Associative estimating
Analagous estimating
Three-point estimating
Bottom-up estimating

A

Associative estimating

96
Q

_______is/ are updated to include the defined logical relationships and any associated leads and lags.

The project schedule network diagrams
The activity list
Activity attributes
Requested changes

A

Activity attributes

97
Q

Given a finish-to-start dependency, the project manger finds he has to build in a 28-day _____ period into the project schedule to ensure a concrete foundation has cured.

lead
gap
break
lag

A

lag

98
Q

Inputs to Estimate Activity Durations include all except

Activity attributes
Change log
Assumptions log
Activity list

A

Change log

99
Q

In Schedule Management, scaling factors to consider for agile environments include all except

team size
geographical distribution
regulatory compliance
industrial landscape

A

industrial landscape

100
Q

Earned value, red-yellow-green, and percentage complete are examples of

progress tracking
product novelty
project complexity
pace

A

progress tracking

101
Q

Tools used to sequence activities include:

PDM
frequency determination
sequence tags
all of the above

A

PDM

102
Q

The project management team has fifteen days remaining to put the contract out to bid. 90% of the contract is complete. The word processing team begins editing and compilation while the design team finalizes the special provision section and plan inserts. The project manager gave his team some _____ by giving the bulk of what was done to word processing to begin their work. The project manager has increased the probability that the contract will go out on time, since word processing will only have the special provision section to finish when it is ready.

breathing room
buffer
lead time
lag time

A

lead time

103
Q

Determining the cause, magnitude, and corrective action of a _______ is an important element of Control Costs

project, phase, or activity
phase overrun
budget underrun
variance

A

variance

104
Q

The total funds required are those included in the cost baseline plus the management contingency reserve amount. Funding requirements derived from the cost baseline can be established to

allow for early progress.
negate funds for cost overruns.
act continuously.
increase cash flow when the project is completed.

A

allow for early progress.

105
Q

The ________ method is helpful for cost control, resource management, and production, and compares the budgeted cost of work performed to the cost of planned and actual work performed.

actual cost
earned value
estimated value
planned value

A

earned value

106
Q

_______ includes influencing the factors that create cost baseline changes, managing actual changes when they occur, and monitoring cost performance to detect variances from the cost baseline.

Estimate costs
Determine budget
Control costs
Cost contingency

A

Control costs

107
Q

Work performance information the project manager uses in controlling costs includes

Authorized and incurred costs.
Project scope assumptions.
Constraint estimates.
All of the above.

A

Authorized and incurred costs.

108
Q

Inputs the project manager uses to control costs include

All of the above/below.
The project management and cost management plans.
Project funding requirements.
Work performance data.

A

All of the above/below.

109
Q

Control cost outputs include

Work efforts
Project charter
Change requests
all of the above

A

Change requests

110
Q

______ are time-phased budgets and components of the project management plan that overall cost performance is measured against.

Cost aggregates
Cost management plans
Cash flow controls
Cost baselines

A

Cost baselines

111
Q

The project team is in the final test phases of a systems project, when one of the senior technical designers informs the project manager of a significant design glitch. The product is due to be released within weeks, and the cost and schedule overruns will be extreme without a guarantee of meeting the target rollout date. What should the project manager do?

Call a project team meeting to brainstorm possible urgent solutions to the problem.
Pass the decision onto higher management.
Push the project through and release it on the scheduled target date, with a disclaimer that upgrades will follow.
Stop work and launch a full review of the system.

A

Call a project team meeting to brainstorm possible urgent solutions to the problem.

112
Q

Cost/schedule control systems are typically required when subcontractors work on government contracts. Information requirements that must be demonstrated by the cost/schedule control system include

Functional costs and schedules.
Estimated and budgeted costs at completion.
Forecasted work and costs.
Budget and schedule monitoring and control

A

Estimated and budgeted costs at completion.

113
Q

Information required for the cost/schedule control system includes

estimated cost.
budgeted cost.
knowing when the tasks are scheduled and if actual costs differ from budgeted costs.
all of the above.

A

all of the above.

114
Q

During brainstorming sessions, many ideas are introduced in an effort to gather all plausible solutions. In one instance, a project team engages in a brainstorming session led by a senior team member who voluntarily designates to the recorder which ideas should be documented for further discussion, and which ideas are irrelevant, have little merit and will consume too much time. She also says the team will stay there until they have the list narrowed down to a “top three solutions” list, if it takes all morning. What is wrong with the brainstorming procedure?

There should not be a time limit on the session.
The session should be informal and all ideas should be documented.
Nothing is wrong with the session structure.
The session should not have a leader, but rather a facilitator.

A

The session should be informal and all ideas should be documented.

115
Q

Any schedule, technical performance, or cost deviation from a specific plan, which is used by all levels of management to verify the budgeting and scheduling systems is

a variance.
an undistributed budget.
a threshold.
an assumption.

A

a variance.

116
Q

Why is it necessary to compare budgeting and scheduling system variance together?

The scheduling variance does not address actual performance.
The scheduling variance does not include costs.
The cost variance includes a measured comparison between work scheduled and work accomplished, which the scheduling variance does not.
The cost variance compares both the budget and work performance.

A

The scheduling variance does not include costs.

117
Q

Project cost control may be effectively implemented when

the comprehensive cost summary is divided into work packages.
historical data is acted on throughout project duration.
the project manager exclusively resolves problems or develops opportunities.
stakeholders and sponsors are assigned to resolve problems and troubleshoot changes.

A

the comprehensive cost summary is divided into work packages.

118
Q

During a routing meeting, the discussion becomes heated. The participants are evenly divided on what should be done about the overcrowded workspace. Those who are budget-conscious believe laying off workers and outsourcing is most beneficial. Those who are more socially sensitive contend relocating to a larger office space to accommodate the employees is a better solution. How should this decision be made?

Short- and long-term capital benefits must take precedence.
Based on past experiences of the senior members of the discussion.
Based on how the competition has handled similar situations.
Based on facts, obligations, and long-term as well as short-term overall effects on the firm.

A

Based on facts, obligations, and long-term as well as short-term overall effects on the firm.

119
Q

Before deliverables are accepted, the ______ , which includes performance requirements and essential conditions, must be met.

Acceptance criteria
Thresholds
Benchmarks
Milestones

A

Acceptance criteria

120
Q

A measurement is

an actual value.
a defined parameter.
a quality planning tool.
a control standard.

A

an actual value.

121
Q

_______ provide the project manager with a basis to measure performance

Design experiments
Process analyses
Benchmarks
Work performance information

A

Benchmarks

122
Q

Based on definitions of “metric” and “measurement,” “quality metrics” include

Risk.
Defect prevention.
Failure rate.
Conformity.

A

Failure rate.

123
Q

What signifies the deliverables have met the needs of the customer?

Benchmark approval.
Acceptance of the quality baseline.
Formal acceptance.
Project payment.

A

Formal acceptance.

124
Q

A tool used in Control Quality is

Data gathering
Data analysis
Inspection
All of the above

A

All of the above

125
Q

Cost-benefit tradeoffs are primary concerns of the project manager. The primary benefit(s) achieved when the quality requirements of the project are met is

Less rework.
Higher productivity.
Stakeholder satisfaction.
All of the above.

A

All of the above.

126
Q

A metric is

A quality objective.
An actual measurement.
a definition of what something is and how it is measured.
Verification that a set of required steps have been performed.

A

a definition of what something is and how it is measured.

127
Q

What quality planning technique helps optimize products and processes by identifying which factors may influence specific products or processes under development or production?

Performance designing.
Design of experiments.
Issue logging.
Design of experience.

A

Design of experiments.

128
Q

A Quality Management Plan may be

formal
informal
detailed
all of the above

A

all of the above

129
Q

What quality planning technique creates a visual diagram of system process inputs, process actions, and outputs for a project?

Affinity diagramming.
Decision-making.
Analysis.
Flowcharting.

A

Flowcharting.

130
Q

A Plan Quality Management technique that involves a group of members and general data gathering, used to identify risks or solutions, is

brainstorming.
decision-making.
analysis.
flowcharting.

A

brainstorming.

131
Q

______ costs are total costs incurred by investing in preventing nonconformance to requirements or reworking.

Cost of quality
Management quality
Failure costs
Process improvement

A

Cost of quality

132
Q

What is the benefit of performing an independent quality management peer review?

cost reduction
rework avoidance
all of the above
none of the above

A

all of the above

133
Q

A RACI chart is

seldom used
used to ensure clear assignment of roles and responsibilities
only used on programs
is similar to a histogram

A

used to ensure clear assignment of roles and responsibilities

134
Q

______ determines the method and timing of releasing team members, to effect smooth project phase transitions, improve morale, and optimize time and budget.

Staff release plan
Schedule management
A timetable
Resource management

A

Staff release plan

135
Q

To be effective, a planned recognition and rewards system should be based on ________ under a person’s control.

activities and schedules
schedule and performance
activities and performance
behavior and activities

A

activities and performance

136
Q

What is the purpose of having resource calendars?

To make changing the staffing management plan easier.
To improve cohesiveness within the team.
To update the project charter more effectively.
To create a reliable final schedule.

A

To create a reliable final schedule.

137
Q

What should be considered when planning the acquisition of project team members?

Budget.
Available sources.
Internal and external assistance.
All of the above.

A

All of the above.

138
Q

The resource management plan must be updated

when roles and responsibilities change.
when there are changes in the project scope.
weekly.
after each project.

A

when roles and responsibilities change.

139
Q

Negotiating staff assignments on projects is common. How does the project management team influence staff assignments for a project?

They demand the majority of the work be performed in-house, and only by known competent performers.
They negotiate with a functional manager to ensure their project receives competent staff for the duration of the project.
They negotiate with outside contractors to do activities the internal staff does not want to do, at less cost.
They request upper management ensure they get the best people for their project, regardless if the people are currently assigned to other project management teams.

A

They negotiate with a functional manager to ensure their project receives competent staff for the duration of the project.

140
Q

What should a project manager do when there is no in-house staff available to complete the project?

Delay the project until personnel becomes available.
Acquire needed services from outside sources.
Assign the entire job to a consultant.
Cancel the project.

A

Acquire needed services from outside sources.

141
Q

What characterizes “effective teamwork”?

Cooperation.
Communication.
Information sharing.
All of the above.

A

All of the above.

142
Q

The most important factor to have and implement if you are going to successfully use a virtual team on a project is

Explicit authority and direction.
Effective risk management policies.
Good communication.
Stringent quality control.

A

Good communication.

143
Q

Training strategies, rewards, feedback, and disciplinary actions are part of, and added to, the ________ .

Develop Reward Plan
Develop Team
Cost Reward Plan
Recognition Plan

A

Develop Team

144
Q

Tools and techniques for Acquire Resources include

post-assignment
confrontation
negotiation
all of the above

A

negotiation

145
Q

Are there any real benefits to using virtual teams on projects?

No. Time, coordination, communication, and management costs outweigh the savings and member convenience.
Yes. It reduces travel expenses, accommodates handicap workers, and adds special expertise from those in remote locations.
No. There is not enough control or quality planning.
Yes. Time spent monitoring and controlling staff is reduced, freeing up managers to concentrate on other projects.

A

Yes. It reduces travel expenses, accommodates handicap workers, and adds special expertise from those in remote locations.

146
Q

What ensures greater success of team development?

When efforts are begun early.
When historical events are used in developing current teams.
Training.
Rotating roles and responsibilities until the project manager finds the “right fit.”

A

When efforts are begun early.

147
Q

Pre-assignment of project team members occurs

When particular expertise is needed.
When the budget is severely limited.
When specific people are promised as part of a no-bid proposal.
When there are no competing projects.

A

When particular expertise is needed.

148
Q

Which of the following is not one of the 5 stages of development in the Tuckman ladder?

Forming
Norming
Storming
Conforming

A

Conforming

149
Q

What officially denotes the project has been staffed?

When project team members are inserted into the project management plan and organizational charts and schedules.
When the project budget has been approved for the resources and payroll.
When the project begins.
When in-house members have been selected and only specific outside expertise is needed.

A

When project team members are inserted into the project management plan and organizational charts and schedules.

150
Q

A virtual team is/are:

A specialized consultant who achieves project completion by working and documenting offsite.
A project team whose members are physically located in different areas, who conduct their project roles from those locations, but who meet regularly in a central location to discuss project progress.
groups who share a project goal, who fulfill their roles with little or no face-to-face meetings.
a project team comprised of consultants, subcontractors, and off-site documentation, coordinating the project based on milestone meeting dates.

A

groups who share a project goal, who fulfill their roles with little or no face-to-face meetings.

151
Q

What are the primary objectives a project manager tries to accomplish through the Develop Team process?

Acquire the best outside expertise for each project.
Improve team members’ competencies and interactions.
Develop and implement effective conflict management.
Maintain preventive and corrective action plans for human resource activities.

A

Improve team members’ competencies and interactions.

152
Q

The project manager has coffee with the supervisor of the project, who commends the project team for expediting project progress. The project manager sends an email to the project team members to convey the satisfaction of the stakeholder. The email is an overall example of what type of communication?

external and informal
internal and formal
internal and informal
external and formal

A

internal and informal

153
Q

As part of the communications process, who is responsible for making information clear and complete so the receiver can receive it correctly?

The project manager.
The sender.
The communications manager.
The receiver.

A

The sender.

154
Q

How is information gathered and retrieved?

From office files and manual filing systems.
Electronically.
Through PM software.
All of the above.

A

All of the above.

155
Q

Communication technology factors that impact the project include

stakeholder communications requirements.
the availability and capabilities of the technology.
the frequency of the communications.
the cost to value of the communications systems.

A

the availability and capabilities of the technology.

156
Q

Outputs from Manage Communications include:

project communications
project management plan updates
project document updates
all of the above

A

all of the above

157
Q

What type of communication is an internal, horizontally circulated memo?

A project-related brief from the project manager to the media.
Ad hoc compliments from the customer to project manager about project team’s performance.
An email memo about the project.
A formal project-related communication among team members.

A

A formal project-related communication among team members.

158
Q

The receiver is responsible for

collecting and distributing information.
giving information to stakeholders.
ensuring the information is correctly understood.
giving feedback to the sender.

A

ensuring the information is correctly understood.

159
Q

Lessons learned meetings focus on

Requested changes.
Schedule completions.
Identifying project successes and failures.
Feedback from stakeholders.

A

Identifying project successes and failures.

160
Q

Project information can be distributed by almost any method EXCEPT

through ad hoc and general conversation.
at project meetings.
by video and web conferencing.
by email, voice mail, or portals.

A

through ad hoc and general conversation.

161
Q

Information distribution is NOT information

sharing.
analysis.
collection.
distribution.

A

analysis.

162
Q

What information is contained in the communications management plan?

Information to be communicated.
General level of noise factors.
Required communication management skills.
Methods of reporting risk.

A

Information to be communicated.

163
Q

A communication management plan can be:

formal
informal
detailed
all of the above

A

all of the above

164
Q

In Communications Management, identified lessons learned include _______.

causes of issues
histograms
top-down charts
none of the above

A

causes of issues

165
Q

Formal and informal project reports detail the

project status and inputs.
project status, and include lessons learned.
project closure report and historical database.
project inputs and outputs.

A

project status, and include lessons learned.

166
Q

Project records should include:

Standard business policies and procedures.
Closure reports.
Correspondence and memos.
Project team members’ individual and collective performance reports.

A

Correspondence and memos.

167
Q

Lessons learned documentation output that becomes part of the historical project and performance database includes:

Formal and informal project and status reports.
causes for failures and corrective actions.
Feedback from all the stakeholders.
Project team members’ project diaries and reports, and changes.

A

causes for failures and corrective actions.

168
Q

How are lessons learned during the project life cycle handled?

They are reviewed and discussed.
They are documented and distributed.
Feedback meetings are scheduled.
They are updated and sent to engineering.

A

They are documented and distributed.

169
Q

If the project yields less than desirable results, the project manager has a professional obligation to hold a lessons learned session. Attendees should include

Internal stakeholders.
External stakeholders.
All key stakeholders.
Upper management and internal stakeholders.

A

All key stakeholders.

170
Q

Which of the following statements is incorrect regarding the project stakeholders?

Engaging stakeholders increases the probability of project success
Stakeholders influence on the project is highest during the early stages of the project
The responsibility of stakeholder engagement lies with the project manager
Project stakeholders do not include the project management team members

A

Project stakeholders do not include the project management team members

171
Q

Which of the following is an executing process from the project stakeholder knowledge area?

Identify Stakeholders
Plan Stakeholder Management
Manage Stakeholder Engagement
Control Stakeholder Engagement

A

Manage Stakeholder Engagement

172
Q

What organizational process assets are used in Identify Risks?

The project scope statement.
Previous project files.
Schedule and cost information.
Plans, assumptions, and constraints information.

A

Previous project files.

173
Q

Risk identification is an iterative process because

it typically leads to risk response analysis
new risks become known as the project progresses.
it can be used in qualitative analysis.
it guarantees effective risk response.

A

new risks become known as the project progresses.

174
Q

A grid that maps the probability of each risk occurrence and its impact on project objectives if that risk occurs is:

impact
relative impact
probability and impact matrix
impact matrix

A

probability and impact matrix

175
Q

The risk management plan includes

reasoning
methodology
cost
none of the above

A

methodology

176
Q

The period of time that may elapse after a risk has occurred before its impact is discovered is

Urgency
Proximity
Connectivity
Dormancy

A

Dormancy

177
Q

The risk management plan reporting formats describe the ______ which defines how the outcomes of the process will be documented, analyzed, and communicated.

risk identification output
qualitative and quantitative analysis
scope of risk
content and format of the risk register

A

content and format of the risk register

178
Q

The Probability and Impact Matrix chart is used

To determine the degree of risk impact compared to similar past project risk impacts.
To prioritize risks.
To see causes of risks.
To determine probability.

A

To prioritize risks.

179
Q

The ______ scale reflects the significance of negative threats or positive opportunities on each project objective.

impact
relative impact
non-linear
impact matrix

A

impact

180
Q

The quality and credibility of the qualitative risk analysis process requires varying levels of the risk______

duration and significance to the project.
scope and degree.
probabilities and impacts.
significance and impact.

A

probabilities and impacts.

181
Q

Risks are typically prioritized by

Time impact.
Potential time and cost expenditures.
Impact to project objectives.
organization’s and stakeholders’ criteria.

A

Impact to project objectives.

182
Q

What enterprise environmental factor inputs are used in Identify Risks?

Commercial databases.
Benchmark information.
Industry studies.
All of the above.

A

All of the above.

183
Q

_____ risks determines which risks might affect the project and documents their characteristics.

Identify
Analyze
Plan
Monitor and control

A

Identify

184
Q

______ contribute to the effectiveness and quality of risk identification

Risk categories
Budgeting factors
Budgeting categories
Roles and responsibilities

A

Risk categories

185
Q

The ______ hierarchically organizes identified project risks arranged by risk category and subcategory that identifies the areas and causes of potential risks.

WBS
PBS
RRS
RBS

A

RBS (Resource Breakdown Structure)

186
Q

Who should be responsible for risk identification activities?

The project manager, project team members, and those responsible for directly managing project risks.
The organization and stakeholders.
Risk management experts.
All project personnel.

A

All project personnel.

187
Q

______ documents how all elements of risk activities will be recorded for current project and future project needs, and lessons learned.

Tracking
Information
Report
Probability and impact

A

Tracking

188
Q

_______ contracts may include incentive clauses where the seller receives an incentive or bonus payment if project objectives are met or exceeded.

Cost-reimbursable
Cost-plus-incentive
Cost-plus-fixed price
Cost-plus

A

Cost-reimbursable

189
Q

“Buy” decision analyses include both direct and indirect costs. The buy-side of the analysis includes

out of pocket costs to purchase
costs for risk analysis
cost avoidance
cost estimates

A

out of pocket costs to purchase

190
Q

_______ contracts are hybrid contractual agreements that are combined cost-reimbursable and fixed-price contracts based on duration of performance and the exact quantity of items to be delivered.

Cost-plus-fixed-fee
Time and materials
Cost-plus-incentive-fee
Cost-plus-percentage-of-cost-fee

A

Time and materials

191
Q

Any project budget constraints are _____ the make-or-buy decision.

separate from
subtracted from
divisions of
factored into

A

factored into

192
Q

A contract that only pays the majority of the fee based on satisfaction of certain broad subjective performance criteria is:

Time and materials
Cost plus award fee
Cost plus incentive fee
Cost plus fixed fee

A

Cost plus award fee

193
Q

Cost-plus-incentive-fee contracts reimburse the seller for allowable costs for performing the contract work plus

a fixed percentage for meeting or exceeding contract requirements.
a graduated fee based on early schedule completion milestones.
a fee calculated as an agreed-upon percentage of costs.
a predetermined fee based on achieving certain performance objectives.

A

a predetermined fee based on achieving certain performance objectives.

194
Q

______ are “hard costs” that include labor, subcontractors, and materials

Project overhead
Company overhead
Direct costs
Indirect costs

A

Direct costs

195
Q

______ contracts reimburse the seller for allowable costs for performing the contract work plus a fixed fee payment calculated as a percentage of the estimated project costs.

Cost-plus-fixed-fee.
Cost-plus-incentive-fee.
Cost-plus-percentage-of-cost-fee.
Time and materials

A

Cost-plus-fixed-fee.

196
Q

______ contracts involve payment to the seller for the seller’s actual costs, plus a fee, which typically represents the seller’s profit

Cost-plus
Lump sum
Fixed-price
Cost-reimbursable

A

Cost-reimbursable

197
Q

A purchase order for a specified item to be delivered by a specified date for a specified price is the simplest form of a ______ contract.

contractual provisions
lump sum
fixed-price
cost-reimbursable

A

fixed-price

198
Q

Expert judgment is used to assess inputs and outputs from the plan procurement management process. What else is it used for in this process?

To create seller incentive.
To more effectively coordinate project procurements.
To evaluate buyer and seller risk.
To develop criteria used to evaluate sellers’ proposals.

A

To develop criteria used to evaluate sellers’ proposals.

199
Q

A type of cost that is considered indirect, or overhead is:

Vehicle expense.
A foreman’s salary.
Loss from selling equipment.
Any of the above.

A

Any of the above.

200
Q

How are indirect costs calculated?

According to the straight-line method.
As a percentage of direct costs.
By the accrual method.
On a net income basis.

A

As a percentage of direct costs.