Practice Exam 1 Flashcards
Which of the following is NOT a characteristic of a project?
Constrained by limited resources
Creates unique product or services.
Ongoing and repetitive.
Planned, executed, and controlled
Ongoing and repetitive.
A project is said to be temporary because:
it has a short duration.
it has a definite beginning and end.
it has the potential to be a continuous and ongoing effort.
its project team outlives it.
it has a definite beginning and end.
Project deliverables may be:
overall quality.
the functional team.
agendas.
products or services.
products or services.
_______ problems are typically minimal or absent during the project closeout phase
Administrative
Technical
Personality
Multiple project relationship
Technical
Upon completion of the project, the project team, or work group
disbands.
begins the project maintenance phase.
substitutes a secondary team to monitor and troubleshoot problems.
evaluates the long range environmental, social and environmental impacts.
disbands.
________ cause the most conflicts during the closeout phase
Schedule
Personality
Changes and revision
Quality control and project acceptance
Schedule
Joe, as a new project manager for ABC Company, not only oversees new product design, but is also responsible for overseeing periodic updates and regular modifications to the products after they are released. Joe regularly visits the plant areas where he can observe his product modifications being tooled and assembled, as part of the ongoing product
program.
project.
operation.
scenario.
operation.
Project end-dates’ may be set with respect to:
project acceptance.
an implementation or test period.
status changes.
any of the above.
any of the above.
Certain types of conflict arise during certain phases of the project life cycle. The type of conflicts that might arise during the initiating phase of the project life cycle include:
project feasibility disputes.
prioritizing.
issues regarding the actual work.
user or client satisfaction.
project feasibility disputes.
A vendor’s representative travels on business to a partner company in a foreign country, and meets with a business agent he has developed a long standing friendship with. It is not customary to give gifts to those one does business with in this particular setting. The business agent takes the vendor rep to lunch at a favorite eatery and gives the vendor rep a few small gifts. What should the vendor rep do?
Accept the lunch as business, but return the gifts.
Do not offend the “host” and accept whatever is offered.
Reciprocate with lunch or dinner for his host, before the vendor rep returns home.
Explain that company policy states he cannot accept meals since they pay for his travel and expenses, but personal gifts, providing they are from a friend, is permitted.
Accept the lunch as business, but return the gifts.
All project team members should be known prior to estimating activity durations since actual competency levels of acquired team members can
incur more expense, which impacts the estimated budget.
cause activity durations and schedules to change.
increase the length of the project.
require a more complex work breakdown be created.
cause activity durations and schedules to change.
Establishing the ‘project start-date’ is important since there are many elements of the project that depends on it, including when the project should be complete. The best determination of when to set the start-date is:
before the project manager is assigned and team is selected.
after the budget is approved.
prior to the pre-project meeting.
after initial contract award.
after the budget is approved.
Joe, as a new project manager for ABC Company, oversees new product design, and the satisfaction of release of new models annually. Joe is happy to be involved in this ongoing
program.
project.
operation.
scenario.
program.
Project life cycle phases are not the same as the project management process group. Meeting ________ goals are primary considerations throughout the project’s entire life cycle.
schedule and cost
stakeholders’
performance and time
organization
performance and time
Feasibility studies and reviews
justify why a certain project is the best alternative.
are established through a process of alternative evaluation.
document the project scope, deliverable, and capital investment analysis.
all of the above
all of the above
Factors limiting the project manager’s options regarding scope, staffing, and scheduling are scope
limitations.
assumptions.
constraints.
common causes.
constraints.
The project manager uses product and stakeholder analyses, expert judgment, and alternatives identification during the process of
Collect Requirements
Define Scope
Validate Scope
Create WBS
Define Scope
During Collect Requirements, the project manager should consider
how the scope activity will be managed.
The scope of the deliverables.
customer expectations
Product scope.
customer expectations
In the scope statement, the project manager includes:
Project objectives and deliverables.
Estimated project costs.
A detailed project phase schedule.
A project team directory for stakeholders.
Project objectives and deliverables.
_______ states in detail what needs to be done.
Project verification
The project charter
The project scope statement
Work breakdown templates
The project scope statement
The following are inputs to Define Scope:
deliverables, recommended changes and corrective actions.
work performance information and reports.
the project charter, requirements documentation and organizational process assets.
organizational assets and updates.
the project charter, requirements documentation and organizational process assets.
Why collect requirements?
To provide a basis for defining and managing the project scope.
To ensure the project baseline is appropriate for the type and character or project.
To help ensure that effort expended on the project is relative to its size and complexity.
To help ensure stakeholders and all those involved are formally informed about the direction and planned project objectives.
To provide a basis for defining and managing the project scope.
The project scope is defined as:
the degree of stakeholder involvement.
the work to be done.
plan creation.
the project’s specified needs.
the work to be done.
_________ management ensures the project includes all the specified work required, and ONLY the specified work, which is necessary to successfully complete the project.
Project
Scope
Control
Risk
Scope
The primary benefit of collecting requirements is to
influence the project’s overall mission.
define the product and project scope
mitigate overall product and project changes.
establish guidelines project development and application.
define the product and project scope
What is an activity the project manager does when he/she attempts to manage a project’s scope?
Create a performance statement.
Collect requirements.
Estimate potential project risks.
Subdivide the major anticipated project deliverables.
Collect requirements.
What is the project team doing when they examine the project and product requirements, and influences, and how those related influences will be managed?
They are analyzing the project risks.
They are analyzing and understanding the project scope.
They are measuring the project and product status.
They are creating the project management plan.
They are analyzing and understanding the project scope.
The project scope begins as a general idea with end goals and objectives. The scope becomes more detailed as the team develops a structured breakdown of the project, identifying specific details. This process is:
scope creep.
planning.
progressive elaboration.
strategic design.
progressive elaboration.
Directing and managing project work is the integrative process that performs activities outlined in the
WBS.
project scope statement.
project charter.
SOW.
project scope statement.
In the context of the project, product scope refers to:
the product characteristics.
the product functions.
required work to accomplish end deliverables.
all of the above.
all of the above.
What activities are involved in scope management?
estimating.
executing.
defining.
all of the above.
defining.
Internal enterprise environmental factors include
legal restrictions
infrastructure
academic research
financial considerations
infrastructure
A governance framework includes
all of the below
policies
rules
norms
all of the below
Enterprise Environmental Factors can be
internal only
external only
both internal and external
neither internal or external
both internal and external
Matrix organizational structure types include all but
parallel
weak
strong
balanced
parallel
Which of the following is NOT a type of PMO
Formative
Supportive
Directive
Controlling
Formative
Systems are
linear in responsiveness
dynamic
static
limited to programs
dynamic
All of the following are characteristics of management except
focus on the bottom line
do things right
innovate
accept status quo
innovate
Environmental characteristics to consider when adopting a leadership style include all except
social situation
work performed
economic state
political elements
work performed
The project manager should be able to explain _________ of the organization
strategy
mission
goals and objectives
All of the above
All of the above
Team member characteristics to consider when adopting a leadership style include all except
finances
attitudes
moods
needs
finances
Leadership characteristics include all except
focus on the bottom line
develop
inspire trust
focus on vision
focus on the bottom line
Project manager skills for being a leader include
being optimistic
being collaborative
building trust
all of the above
all of the above
Leadership styles the project manager can use include all but
Initiating
Transactional
Charismatic
Interactional
Initiating
Types of power include all except
referent
situational
personal
dynamic
dynamic
_______ is the degree to which a set of inherent characteristics fulfill requirements
Grade
Quality
Integrity
Par
Quality
Project management processes are integrative, integrated, and defined according to Process Group. The project manager and team determine what processes from the process groups will be implemented to achieve the desired objective. The concept for the interaction among the project management processes is the _______ cycle.
plan-act-evaluate
plan-do-check-act
initiate-plan-do-check
initiate-plan-do-monitor-control-finish
plan-do-check-act
It is the task of the project manager to identify which quality standards are relevant to the project and determine how to satisfy them during the ______ stage
Performance Planning
Performance of Quality
Plan Quality Management
Perform Quality Management
Plan Quality Management
Plan Quality Management tools include:
Price of Quality
Benchmarking
Constraint Charts
None of the above
Benchmarking
When conflict arises between team members that impacts the project, to affect a resolution, the project manager
should select the best aspects from each member’s complaint and incorporate them into the project plan and execution.
should weigh member position, degree of experience, and knowledge about the issue.
should focus on objective criteria and options for mutual gain.
should restate the project objective and set priorities, and avoid any personal conflict between or among members.
should focus on objective criteria and options for mutual gain.
What is the purpose of Quality Management?
To identify quality standards, defects and errors prior to beginning the project.
To monitor activities to ensure quality standards for activities are met.
To inspect the results upon project completion to ensure they meet quality standards.
all of the above.
all of the above.
An engineer takes a series of on-site soil density readings and samples. He performs the necessary tests and calculations and gives the failing test results to the project manager, stating that the results fall below the acceptable passing percentage tolerance by just “a couple hundredths of a percent.” The project manager must determine what needs to be done with the failing material results since it impacts the decision to pay, not to pay, or penalize the contractor, and how much. Ethically, what should the project manager consider doing?
Since the particular contractor has done a significant amount of work for the firm in the past, and since the deviation is very small, the PM can make an exception and accept the substandard material at full price.
The PM should direct the contractor to remove all substandard material at the contractor’s expense, and bring in new material that will be re-tested. if it passes the contractor will be paid 90% of contract price.
Without liability, the PM can elect to have a second series of tests done to see if the small deviation is an indication of a larger problem or if the second tests show passing results.
The PM can document his decision to waive the test results, and allow the project to proceed.
Without liability, the PM can elect to have a second series of tests done to see if the small deviation is an indication of a larger problem or if the second tests show passing results.
What is a cost baseline?
An estimated cost for each planned activity.
A time-phased budget used to measure and monitor cost performance.
A created plan for estimating scope and project costs.
A process that allows the project team to consider short- and long-term cost impacts.
A time-phased budget used to measure and monitor cost performance.
There have been numerous efficiency studies done to determine effective time management to achieve maximum productivity. What is time management’s “80:20 Rule?
Managers spend 20% of their time planning and 80% on personnel issues.
Managers plan for 80% of unfocused effort generating 20% project risk.
Managers spend 20% of their time on planning and controlling which garners 80% in results.
Managers allocate 80% of their time to project management and delegate 20% of overall responsibilities to lower level managers.
Managers spend 20% of their time on planning and controlling which garners 80% in results.
What group of processes are used to ensure the project management team completes a project within the approved budget?
Estimate Costs
Determine Budget
Control Costs
Baseline Costs
Control Costs
______ Scope involves formalizing acceptance of the completed project deliverables
Validate
Complete
Closeout
Manage
Validate
Tom’s boss just informed him the project they’d so diligently worked on might be postponed or cancelled due to upper management’s reallocation of funds. Tom had scheduled a procurement meeting with perspective contractors for tomorrow afternoon. What should Tom do?
Without committing to anything, Tom should inform the contractors at the meeting the project might be delayed.
Cancel the meeting, and wait to reschedule until after a determination has been made on the funding.
Have the contractors meet with his boss.
Conduct the meeting as planned, since often these funding types of postponements correct themselves within a couple weeks.
Cancel the meeting, and wait to reschedule until after a determination has been made on the funding.
If conflicts arise during the project, regardless if they are about a task or between team members, it is the responsibility of the project manager to
stop project progress until the conflict can be resolved.
force a resolution so project activities can continue unencumbered.
determine the single best solution as quickly as possible.
settle the conflict without irreparable harm to the project’s objectives.
settle the conflict without irreparable harm to the project’s objectives.
________ is a structured application of the tools and techniques of TQM, applied to a project to achieve strategic results, with a 99.99966% success rate
The design review process.
TQM
Six Sigma
COQ
Six Sigma
Bob is a new employee at XYZ Company. During a review session, he realizes some of the financial statements are not in conformance with industry standards for accounting. As a result, the statements are inaccurate. What should Bob do?
Contact the US General Accounting Office to report inaccurate company accounting practices.
Ignore the issue, and assume that company just uses a different finance standard.
Before calling attention to the discrepancy, Bob should check with the finance manager of his old company for advice about accounting standards his new company is using.
Tell the finance managers what he found, and why it appears they might be in violation of accounting industry standards.
Tell the finance managers what he found, and why it appears they might be in violation of accounting industry standards.
The Monitoring and Controlling Process Group corresponds to the ______ components of the plan-do-check-act cycle
plan-do
do-check
check-act
act-do
check-act
One of the most widely used quality control techniques development of management systems for quality implementation throughout the total production or service process, or throughout the organization is
Plan-Do-Check-Act cycle.
TQM.
Six Sigma.
COQ.
TQM.
What ethical responsibilities does the project manager have to the profession?
Compliance with all organizational rules and policies.
To refrain from engaging in whistleblowing actions and activities.
To enforce PMP rules and discipline violators.
All of the above.
Compliance with all organizational rules and policies.
The Integration Management process includes
developing the project charter.
developing the project management plan.
closing the project.
all of the above
all of the above
It is important the team understands how to take the identified integrative information and use it to
effectively schedule the work necessary to meet completion deadlines.
establish adequate funding.
develop a workable project management plan.
develop credible document reports and outputs.
develop a workable project management plan.
Interpersonal and team skills used in developing the project management plan include all except
stakeholder reviews
conflict management
facilitation
meeting management
stakeholder reviews
________ involves planning and coordinating overlapping project processes, phases, and activities
Scope management
Time management
Integration management
Scheduling management
Integration management
Developing the project management plan
provides a procedure for monitoring and controlling.
provides a format for managing the project.
documents necessary actions for subsidiary plans.
provides routines for executing the project and its phases.
documents necessary actions for subsidiary plans.
The project manager uses integration management to
forecast project success.
document project progress.
decide the most effective resource allocation.
conduct audits.
decide the most effective resource allocation.
How many prescribed ways are there to manage a project?
none
1
2
numerous
numerous
In terms of project management, what characterizes integration?
Unification of processes to ensure timely project completion.
Clearly communicating objectives.
Consolidating actions to manage expectations.
All of the above
All of the above
______ is mainly concerned with effectively integrating project management process groups required to accomplish project objectives.
Scope management
Integration
Execution
Cost and budgeting
Integration
Integrative activities the project management team performs include
Planning.
creating the WBS.
Deciding the project scope.
perform change control
perform change control
A project manager is assigned to oversee an accounting office computer system upgrade. He gets along well with the office manager who asks him to install the software on the manager’s personal laptop, for the manager’s convenience. This is not part of the project contract, but the office manager offers to pay the PM extra, out of pocket, to do it. No change is made to the original contract to add the laptop software installation. The PM agrees to do the install on his own time. Doing the work ________ for him.
is a monetary bonus
is a conflict of interest
will get his company future contracts and recognition
may lead to other side jobs
is a conflict of interest
When the culture is such that gifting is acceptable, considerations that are relevant in determining the moral acceptability of gift giving and receiving include
The value of the gift.
The purpose of the gift.
The relationship with the gifter.
All of the above.
All of the above.
The source of initiating a message is the
The channel.
The sender.
The Receiver.
The Messenger.
The sender.
The cost effective analysis of ________ is used to examine cost tradeoffs, which are an important part of the integration process.
“value engineering”
the action plan
“optimization”
project plan components
“value engineering”
What ethical responsibilities does the project manager have to the customer and the public?
To prudently engage in activities that may be construed as conflicts of interest.
To accept gifts only if they are valued less than 50.00.
If qualifications and experience are not up to par, enroll in appropriate courses in addition to learning on the job.
To refrain from offering or accepting unauthorized payments, gifts, and compensations for personal gain.
To refrain from offering or accepting unauthorized payments, gifts, and compensations for personal gain.
The PMP Code of Professional Conduct approves of all of the following EXCEPT
accepting minor tokens of appreciation from sellers.
complying with organizational rules.
reporting those who engage in events that could be construed as a conflicts of interest
hiring those with above average qualifications, experience, and who exhibit professional performance.
accepting minor tokens of appreciation from sellers.