OHP

Question 1

OHP def

Answer 1

Jex et al. (2012)

Question 2

Role theory

Answer 2

Kahn et al. (1964)

Question 3

Coping

Answer 3

Lazarus & Folkman (1984); 3 types (Folkman & Moskowitz, 2004): pos reappraisal, problem focused, ordinary events w/pos meaning

Question 4

Burnout

Answer 4

Maslach (2003) def; 3 dimensions Maslash & Jackson (1981): emotional exhaustion, depersonalization, reduced personal accomplishment

Question 5

Social Support

Answer 5

House (1981); Viswesveran et al (1999): important resource to mitigate strain

Question 6

Broaden & Build theory

Answer 6

Frederickson (1998) pos emotions can broaden scope of attention, cog & thought-action repertoires

Question 7

Stressors

Answer 7

Sonnetag & Frese (2012): physical, task, role, social, schedule, career related, traumatic org change

Question 8

Transactional Model/Sociocog Model

Answer 8

Lazarus & Folkman (1984); Lazarus (1991): cog appraisal play a crucial role

Question 9

Demand Control

Answer 9

Karasek (1979) job demands and control play key role

Question 10

Iso-Strain model

Answer 10

Johnson et al. (1989) also includes social support as buffer in Demand control

Question 11

Moderators to D-C Model

Answer 11

s-e (Salanova et al., 2002), proactive personality (Parker & Spring, 1999), LOC (Meir et al., 2008)

Question 12

Meta Support of D-C Model

Answer 12

Bakker & Demerouti (2007)

Question 13

COR Theory

Answer 13

Hobfoll (1989): obtain, retain, protect & restore resources

Question 14

Meta support of COR theory & Burnout

Answer 14

Lee & Ashforth (1996)

Question 15

Stessor/Strain Theory

Answer 15

Beehr et al. (2000) all stressors

Question 16

Challenge Hindrance Model

Answer 16

LePine et al (2005); Cananaugh et al (2000)

C = job & role demands, pressure, time urgency, workload. H = constraints, hassles, role ambiguity/overload, etc.

Question 17

Support for Role Theory

Answer 17

Jackson & Schuler (1985); Sauter et al., (1990)

Question 18

Cybernetic Model

Answer 18

Cummings & Cooper (1979): ppl monitor discrepancy through feedback cycle b/w preferred state and actual work conditions

Question 19

Demands–> resource–> disengage (J-D R Model)

Answer 19

Demerouti et al. (2001)

Question 20

EE necessary but not sufficient for burnout; not sure how 3 dimensions develop

Answer 20

Maslach (2003)

Question 21

EE–> org commit–> turnover int, perfrom, OCB

Answer 21

Cropanzano et al. (2003)

Question 22

Newer Meta of JDR

Answer 22

Alaron et al. (2011)–> stronger rlts than Lee & Ashforth (1996)

Question 23

Extension of JDR

Answer 23

Crawford et al. (2010) for inconsistencies b.w demands and engagement

Question 24

Longitudinal support for buffering effects of social support

Answer 24

Nahum-Shani & Bamberger (2011)

Question 25

Recovery/ psych detachment create pos effects states that help improve health & well-being

Answer 25

Fritz et al. (2010)

Question 26

Successful interventions combo reduction of stressors and increases in resources

Answer 26

Sonnetag & Frese (2011)

Question 27

3 types of interventsion

Answer 27

Griffin & Clark (2011)

Question 28

Surface acting & emotional labor

Answer 28

Brotheridge & Gandey (2002); Brotheridge & Lee (2002)