Lists Flashcards
6 SCRAAP Test (Evaluating Evidence)
Sufficiency
Clarity of expression
Representative
Authority
Accuracy
Precision
PADIL Problem-Solving Framework
Problem
Alternatives
Decide
Implement
Learn
Types of Claims
Uncontested
Contestable
Types of Assumptions
Reality assumptions
Value assumptions
Judgment Biases / Errors
Availability bias
Representative bias
Anchoring & adjustment bias
Confirmation bias
Overconfidence bias
Escalation of commitment
Fundamental attribution error
Self-serving bias
Rival Causes (Causal Claims)
Group differences
Reverse causation
Third variable
Post hoc fallacy
Conflict-Handling Styles (Rahim’s Model)
Integrating
Dominating
Avoiding
Obliging
Compromising
Cialdini’s Social Influence Weapons
Friendship/Liking
Commitment & Consistency
Scarcity
Reciprocity
Social Proof
Appeals to Authority
11 Influence Tactics (OB Context)
Rational persuasion
Inspirational appeals
Consultation
Ingratiation
Personal appeals
Exchange
Coalition tactics
Pressure
Legitimating tactics
Apprising
Collaboration
High-Performing Teams – 5 Characteristics
Small size (5–8 members)
Complementary skills
Shared purpose
Mutual accountability
Productive norms
Team Development Stages
Forming
Storming
Norming
Performing
Adjourning
Threats to Team Performance
Risky shift / diffusion of responsibility
Innocent bystander effect
Escalation of commitment
Conformity & obedience
Groupthink
Team Interventions
Effective meetings
After-action reviews
Process checks
Addressing free riders
Bases of Power (Power & Influence)
Reward power
Coercive power
Legitimate power
Referent power
Expert power
Reactions to Influence
Resistance
Compliance
Commitment
Tannenbaum & Schmidt Leadership Continuum
Tell
Sell
Consult
Join
Leadership Trait Theory – Key Traits
Intelligence
Dominance
Sociability
Self-monitoring
High energy or drive
Self-confidence
Tolerance for ambiguity
4 Components of Transformational Leadership
Intellectual stimulation
Individualized consideration
Inspirational motivation
Charisma
Characteristics of Leadership Styles
Transactional Leadership
Contingent reward
Management by exception
Transformational Leadership
Inspires long-term vision
Most effective during change
More committed and effective employees
Ethical Leadership
Integrity, fairness, trustworthiness
Models ethical behavior
Servant Leadership
Puts others’ needs first
Traits: Listening, empathy, healing, foresight, stewardship, community-building
Authentic Leadership
Guided by self-awareness and core values
Traits: Confidence, optimism, hope, resilience
Steps in Effective Negotiation
Prepare
Understand needs
List and discuss options
Use process tactics
End negotiation
Evaluate outcome
Forms of Leverage in Negotiation
Legitimacy
Timing
Limited authority
Common Negotiation Tactics
Silence
Good cop/bad cop
Trial balloon
Bait and switch
Outrageous behavior
Red herring
Bluffing
Blowback effect
Stalemate
Mediation Process – 4 Steps
Stabilize the setting
Help parties communicate
Help parties negotiate
Clarify the agreement
