Lesson 6: Motivation + Behaviour Change Flashcards
What are thee 4 stages of the client-trainer relationship?
- rapport
- investigation
- planning
- action
What does rapport refer to? What is it built on?
a relationship marked by mutual understanding and trust.
This builds around first impressions, building an early foundation on trust and respect and getting to know each other.
Why is it important PTs present themselves in an approachable and professional manner from day one?
because rapport is built on first impressions as well as relationships
What happens in the investigation stage of the client-trainer relationship?
PT and clients review health and fitness data, any available test results, medical clearance info, goals and exercise history.
What skills help the investigation stage of a client-trainer relationship?
good listening skills as it helps understand the client and elicit as much helpful info as possible
What happens in the planning stage of the client-trainer relationship? What skills are utilized here?
The PT designs an exercise program in partnership with the client using good listening and teaching skills.
What happens in the action stage of the client-trainer relationship?
The client begins their program and you must be able to teach new motor skills here.
Why is rapport the foundation of the ACE IFT Model?
because rapport builds a good relationship with your client which will help you to change their habits and establish a positive relationship with exercise
How can a PT have an immediate impact on a client’s health?
by first creating a positive exercise experience that can lead to exercise adherence
why is it sometimes not suitable to jump straight into a complete battery of initial fitness assessments with a new client? What should be done instead?
because, for the out of shape clients, this can reinforce their negative self-image and beliefs that they are out of shape/overweight.
Instead, you should initially help them modify their behaviour and establish a habit of regular exercise and creating a positive exercise experience.
What are 2 primary functions of PTs who want to help clients achieve meaningful results?
- applying strategies for fitness-related behavioral changes and exercise adherence
- implementing comprehensive exercise programs that help clients reach their unique fitness and wellness goals
What are influence factors of a first impression?
- physical appearance
- facial expressions
- attire
- self-confidence
- verbal/non-verbal communication
What are environmental characteristics of positive client-training experiences? (2)
- facility is neat and clean
- offices/staff have a well-organized appearance
What characters related to a PT’s appearance show positive client-training experiences? (5)
- PT wears professional attire
- PT is fit, neat and clean
- PT is friendly and interested in the client
- PT shows a warm, positive attitude
- PT makes a positive first impression
What interactions with a PT form a positive client-trainer experience? (8)
- client’s have confidence in the trainer’s qualifications, training, experience and skills
- clients have enough time to express concerns
- PT listens carefully and tries to understand the client’s concerns
- clients believe the PT is genuinely interested
- clients perceive an unconditional positive regard from PT
- clients believe the PT respects them and their opinions
- clients trust that the PT will maintain their confidentiality and has their best interests at heart
- instructions are clearly explained and questions answered
What do people look at in non-verbal communication?
- speaker’s appearance
- facial expressions
- body language
- tone of voice
Describe each non-verbal communication components:
Voice quality - should be confident and firm to establish professionalism.
Eye contact - direct + friendly to show the client is center of attention and they are important.
Hand gestures - relaxed + fluid gestures when speaking. No fidgeting, clenched fists, abrupt gestures or finger pointing
Body position - an open, well-balanced, straight body position communicates confidence.
When sitting with a client, how should a PT sit?
leaning slightly forward and keeping arms uncrossed
PTs that want to develop their active listening skills should consider an action plan that consists of?
- identifying areas that need improvement by asking people they trust and using online assessments
- measuring these improvements in specific ways by creating SMART goals
- taking active steps to achieve these improvements by coaching, self-monitoring, requesting feedback, observing oneself daily and reflecting on convos during the day
PTs should use the investigation stage to learn what about their client?
- current health and fitness
- exercise likes and dislikes
Why should PTs ask about a client’s previous experience with physical activity?
to uncover factors that furthered or disrupted exercise adherence
How can PTs respond to clients answer in a way that demonstrates good listening skills?
Encouraging language like ‘I see’ and ‘I know what you mean’ to encourage the client to continue talking and make them aware that you are listening carefully.
Paraphrasing what the client has just said by restating the question/answer to show you understand what has been said.
Questioning with open-ended questions encourage the client to share relevant info whilst demonstrating good listening.
Reflecting on the main points/feelings discussed to move the convo in a more productive direction.
Summarizing key points that have a bearing on exercise program design and allowing the client to confirm/deny.
How would you paraphrase a client’s comment on them maintaining a 20lb lighter weight for several years and wanting to return to it to feel physically fit again.
‘So, in the past you were able to maintain a weight that was 20 lbs lighter than you are now. A goal that is important to you is to return to that weight because you felt physically fit at that time in your life. Am I correct?’
What steps does the planning stage generally move through? (4)
- setting goals
- generating and discussing alternatives
- formulating a plan
- evaluating the exercise program