Human Resource Management in the Hospitality Industry Flashcards
What are basic activities for front-of-the-house operations in a hotel?
Activities include guest check-in and check-out, managing reservations, and providing customer service.
What are basic activities for back-of-the-house operations in a hotel?
Activities include housekeeping, maintenance, and food preparation.
What are various types of employee compensation?
Types include salaries, hourly wages, bonuses, and commissions.
What are some forms of employee recognition?
Forms include awards, public acknowledgment, and employee of the month programs.
What are the effects of employee absenteeism on business productivity?
Absenteeism can lead to decreased productivity, increased workload for other employees, and higher operational costs.
What are the effects of errors or negative employee behaviors on business productivity?
Such behaviors can result in customer dissatisfaction, increased costs, and damage to the company’s reputation.
What should be included in employee orientation and training programs?
Programs should cover company policies, job responsibilities, and customer service expectations.
What is an employee recruitment plan?
A plan designed to identify and hire qualified employees through targeted outreach and selection processes.
What should a salary and fringe benefit package include to attract employees?
Packages should include competitive salaries, health benefits, retirement plans, and paid time off.
What is a plan for evaluation of employee presentation and productivity?
A plan that includes performance reviews, feedback mechanisms, and productivity metrics.
What are separation, termination, and transition procedures?
Procedures for processing employee exits, including documentation, final pay, and exit interviews.
How can work schedules and personnel be managed to maximize operations?
By creating efficient schedules that align staffing levels with peak business hours.
What are safe working conditions in the hospitality industry?
Conditions that comply with OSHA Guidelines to ensure employee safety and health.
What career opportunities exist in the hospitality industry?
Opportunities include management, event planning, culinary arts, and customer service roles.
What positive work behaviors enhance the work environment?
Behaviors include teamwork, effective communication, and a positive attitude.
How can personnel be motivated and supervised to achieve company goals?
Through setting clear expectations, providing feedback, and recognizing achievements.
What should an organizational chart include?
It should include staffing plans, job descriptions, and recruitment techniques.
How can employee morale and customer satisfaction be improved?
By fostering a positive workplace culture and providing excellent customer service.
What are basic principles of organized labor?
Principles include collective bargaining, worker rights, and union representation.
What is the impact of equal employment opportunity on the hospitality industry?
It promotes diversity and ensures fair treatment in hiring and employment practices.
What personal characteristics are effective for employees in the hospitality industry?
Characteristics include strong communication skills, adaptability, and a customer-focused mindset.
What global factors affect the future of the hospitality workforce?
Factors include economic trends, travel patterns, and cultural shifts.
What technology factors affect the future hospitality workforce?
Factors include automation, online booking systems, and customer relationship management tools.
