Current Hospitality Industry Trends

Question 1

Describe the impact of technology on the reservation business/process.

Answer 1

Technology has streamlined the reservation process, making it more efficient and user-friendly.

Question 2

Describe the latest trends and technologies affecting business travelers.

Answer 2

Trends include mobile booking, personalized travel experiences, and the use of AI for itinerary management.

Question 3

Describe the latest trends affecting leisure.

Answer 3

Leisure trends focus on experiential travel, wellness tourism, and sustainable practices.

Question 4

Describe how advances in technology allow the hospitality industry to keep up-to-date customer records.

Answer 4

Advances such as cloud computing and CRM systems enable real-time updates and easy access to customer data.

Question 5

Explain hospitality industry processes for the collection of customer database information.

Answer 5

Processes include online booking forms, loyalty programs, and feedback surveys to gather customer data.

Question 6

Describe advances in technology that benefit hotel guests.

Answer 6

Technologies like mobile check-in, smart room controls, and virtual concierge services enhance guest experiences.