Communication Skills, C5; P-LQ, WB

Question 1

Computerized charting offers many advantages over paper charting, but ______/_______ ___________ is a primary concern.

Answer 1

Patient/Resident confidentiality

Question 2

__________ charting offers many advantages over ______ charting, but Patient/Resident confidentiality is a primary concern.

Answer 2

Computerized, paper

Question 3

The ___________ _________ would most likely be the first member of the health care team to notice a change in a Resident’s condition.

Answer 3

NA

Question 4

NAs _____ allowed to accept medication orders.

Answer 4

aren’t

Question 5

NAs aren’t allowed to accept _________ orders.

Answer 5

medication

Question 6

Implementation

Question 7

A NA would use a medical record to ________ _________ care performed to the next person who cares for the patient

Answer 7

legally communicate

Question 8

An NA would use a ________ ______ to legally communicate care performed to the next person who cares for the Patient.

Answer 8

medical record

Question 9

When involved in conflict, the best way to express why you’re upset is to use “_” rather than “___” messages.

Answer 9

I, you

Question 10

When involved in conflict, the best way to epress why you’re upset is to use . . .

Answer 10

. . . “I” rather than “you” messages.

Question 11

Listening is a communication skill that requires the NA to _____ on the speaker.

Answer 11

focus

Question 12

__________ is a communication skill that requires the NA to focus on the speaker.

Answer 12

Listening

Question 13

Using ASL & writing are forms of _____ communication.

Answer 13

verbal

Question 14

In Nonverbal Communication, a person gives information through the use of ______ expressions, _______, ________ language, & _____ of voice.

Answer 14

facial, gestures, body, tone

Question 15

Objective Observations

Answer 15

information directly obtained through 5 senses

Question 16

_________ Data is obtained directly, using 5 senses.

Answer 16

Objective

Question 17

Objective Data

Answer 17

information obtained directly

through measurements or by using one of your five senses

Question 18

Subjective Data

Answer 18

information that can’t be objectively measured/assessed

Question 19

______________ _________ is usually a person’s complaint, or Symptom.

Answer 19

Subjective Observation

Question 20

Subjective Observation

Answer 20

usually a person’s complaint/Symptom

Question 21

Admission Data

Answer 21

provides standard information about the person

name, address, DoB, age, SSN, sex/gender, insurance, employment information, emergency notification information, Advance Directive information

Question 22

___________ _____ provides standard information about the person.

Answer 22

Admission Data

Question 23

Name, address, DoB, age, SSN, sex/gender, insurance, employment information, emergency notification information, Advance Directive information are examples of __________ Data.

Answer 23

Admission

Question 24

Medical History

Answer 24

information about person’s previous surgeries, medical conditions, current medications, allergies, & current medical diagnosis

Question 25

________ ________ contains information about person’s previous surgeries, medical conditions, current medications, allergies, & current medical diagnosis.

Answer 25

Medical History

Question 26

Physician’s Orders

Answer 26

communicates to other members of health care team what should be done for P/R

Question 27

____________ ______ communicates to other members of health care team what should be done for P/R .

Answer 27

Physician’s Orders

Question 28

__________ _______ _____ document the person’s complaints (Symptoms) & the actions taken by nursing staff in response to them.

Answer 28

Narrative Nurse’s Notes

Question 29

Narrative Nurse’s Notes

Answer 29

document the person’s complaints (Symptoms) & the actions taken by nursing staff in response to them

Question 30

Graphic Notes

Answer 30

where information is gathered & documented routinely (such as vital signs, urination/bowel movements frequency, & food/fluid intake)

Question 31

_________ _____ is where information is gathered & documented routinely (such as vital signs, urination/bowel movements frequency, & food/fluid intake).

Answer 31

Graphic Notes

Question 32

Graphic Notes is where information is gathered & documented routinely (such as ____ signs, _____________/______ movement frequency, & ____/_____ intake).

Answer 32

vital, urination/bowel, food/fluid

Question 33

___________ occurs when nurse examines P/R & asks questions about his/er abilities, discomfort level , eating & toileting habits, & specific needs.

Answer 33

Assessment

Question 34

Assessment

Answer 34

nurse examines P/R & asks questions about his/er abilities, discomfort level , eating & toileting habits, & specific needs

Question 35

Diagnosis

Answer 35

statement that describes problem person is having, as well as problem’s cause

Question 36

__________ is a statement that describes problem person is having, as well as problem’s cause.

Answer 36

Diagnosis

Question 37

Planning

Answer 37

making a plan for the person’s care

Question 38

__________ is making a plan for the person’s care.

Answer 38

Planning

Question 39

Implementation

Answer 39

carrying out interventions detailed in nursing care plan

Question 40

______________ is carrying out interventions detailed in nursing care plan.

Answer 40

Implementation

Question 41

Evaluation

Answer 41

nursing team checks the nursing care plan’s effectiveness & revises as necessary

Question 42

In _________________, nursing team checks the nursing care plan’s effectiveness & revises as necessary.

Answer 42

Evaluation