Chapter 16 Flashcards
1
Q
What are side effects when user is not happy with product
A
- Frustration
- Resentment
- Anger
2
Q
What is usability
A
Building things from user perspective
3
Q
what are 2 aspects of usability
A
- Strategic (e.g. process of development is wrong)
2. tactical (e.g. a control place on wrong side of screen)
4
Q
What is conflict of interest in product development
A
Engineer also design the product
5
Q
What is user-center design
A
The mindset of developer/designer should be user-centeric
6
Q
Who is frame of reference of all work
A
User
7
Q
Who are usability experts
A
Testers who do testing from user perspective
8
Q
What is design
A
Understanding the user wants, needs and motivation and context
9
Q
What are dimension of design
A
- Form
- Meaning
- Behavior
10
Q
What is interaction design
A
Designing of behavior of system
