Change and Change Management Flashcards
External causes of change?
Globalisation, competition, consumers, technology, legislation, economy
Internal causes of change?
Mangement, HR, finance, OPs
Why does change happen?
Dissatisfaction with present strategies
What is change management?
A structured approach for ensuring that changes are thoroughly and smoothly implemented, and the lasting benefits of change are achieved
What are the issues surrounding change management?
- Developing a vision
- Ending dissatisfaction
- Devising strategies to implement change
- Accepting resistance
- Likely to be continuous
Why is change management important?
- motivation
- efficiency
- overcoming resistance
What is Lewin’s model?
Unfreeze - Transition - Freeze
What is McKinsey’s 7s model?
Revolves around shared values. Split into hard S (non human) and soft S (human), internal change focused
What are the 7S’s?
HARD - Structure, systems, strategy
SOFT - Skills, style, staff
Shared values - addressed in addressing all factors
What are the first four stepts of Kotter’s 8 step model?
- Increase urgancy
- Build team to change
- Present vision
- Communication
What are the last four steps of Kotter’s 8 step model?
- Empower action - doing stage
- Create short term wins
- Keep momentum going
- Make change stick - in culture
How important is leadership in managing change?
> clear strategic plan > comunication > environment of trust > create change culture > accomodating suggestions > accomodating external agencies
Should an external consultant be used?
YES - good expertise, good for big changes, might be viewed more positively
NO - cost, do they know the firm? viewed with suspician?
Good change management =
- change happens = improvements
- teamwork
- cooperation with management
- culture change
- motivation and morale boosted
- clarity
