Ch 8 Communication

Question 1

Aggressive behavior

Answer 1

Standing up for one’s rights in a negative manner that violates the rights of others

Question 2

Assertive behavior

Answer 2

Ability to stand up for oneself and others using open honest and direct communication

Question 3

Body language

Answer 3

Nonverbal communication

Question 4

Bullying

Answer 4

Negative often repetitive disruptive behavior also referred to as horizontal violence lateral violence and professional incivility

Question 5

Channel

Answer 5

Term used in communication theory to denote the medium selected to convey the message; the channel may target any of the receivers senses

Question 6

Cliché

Answer 6

A stereotype trite or Pat answer

Question 7

Communication

Answer 7

Process of sharing information process of generating and transmitting meanings

Question 8

CUS Communication tool

Answer 8

Communication tool to assist in effective communication related to patient safety concerns the acronym CUS stands for I’m concerned I’m uncomfortable this is unsafe

Question 9

Empathy

Answer 9

1. Objective understanding of the way in which a patient sees his or her situation, identifying with the way another person feels, putting oneself in another person’s circumstances and imagining what it would be like to share that person’s feelings; 2. Intellectually identifying with the way another person feels

Question 10

Feedback

Answer 10

Verbal and nonverbal evidence that the message is received and understood

Question 11

Group dynamics

Answer 11

Study of a groups characteristics and ways of functioning

Question 12

Helping relationship

Answer 12

Interaction that sets the climate of movement of the participants toward common goals

Question 13

Horizontal violence

Answer 13

Anger and aggressive behavior between nurses are nurse to nurse hostility

Question 14

Incivility

Answer 14

Rude, intimidating, and undesirable behavior directed at another person

Question 15

Interpersonal communication

Answer 15

Communication that occurs between two or more people with a goal to exchange messages

Question 16

Intra- personal communication

Answer 16

Communication techniques or self talk to enhance positive interaction with the patient and family

Question 17

Language

Answer 17

Prescribed way of using words; a means to expressed thoughts and feelings

Question 18

Message

Answer 18

Term used in communication theory to note the actual physical product of the source are encoder e.g. a speech interview phone conversation chart

Question 19

Noise

Answer 19

Factors that distort the quality of a message and interfere with the communication process

Question 20

Nonverbal communication

Answer 20

Exchange of information with the use of words

Question 21

Organizational communication

Answer 21

Process of communication that involves individuals and groups to achieve established goals

Question 22

Rapport

Answer 22

Feeling of mutual trust experience by people in a satisfactory relationship

Question 23

Acronym SBAR communication tool

Answer 23

Consistent clear structured and easy to use method of communication between healthcare personnel; it organizes communication by the categories of: situation, background, assessment, and recommendations

Question 24

Semantics

Answer 24

Study of the meaning of words

Question 25

Small group communication

Answer 25

Communication that occurs when two or more nurses interact with two or more individuals allowing the members to achieve a goal through communication

Question 26

Social media

Answer 26

Web based technologies that allow users to create share and participate in dialogue in virtual communities in networks

Question 27

Verbal communication

Answer 27

Exchange of information using words