ch 25 managing personal and personnel problems

Question 1

personal/personnel problems

Answer 1

-absenteeism
-uncooperative/unproductive
-immature behavior
-clinical incompetence
-emotional problems
-substance abuse
-incivility

Question 2

what other problems can absenteeism lead to

Answer 2

-staff conflicts
-decreased morale
-increased absences among staff
-patient safety issues

Question 3

what are potential influencing factors for uncooperative/unproductive employees

Answer 3

-motivation
-ability
-education
-training

Question 4

4 identifiers of immature employees

Answer 4

-defiance
-“testing” of workplace guidelines
-passivity or hostility
-negative judgements of any management decision

Question 5

what behaviors can stem from emotional problems in employees

Answer 5

-poor judgment
-increased errors
-increased absenteeism
-decreased productivity
-negative attitude

Question 6

Disruptive behavior or communication that creates a negative work environment
that interferes with quality care and safety

Answer 6

incivility/lateral violence

Question 7

what must be documented in an incident

Answer 7

-date
-time
-description of incident

Question 8

5 steps in progressive discipline

Answer 8

1. counsel on problem
2. reprimand, verbal, written, and have sign
3. suspend if problem persists
4. return to work with written stipulations
5. terminate if problem recurs