ch 11 organizational structure

Question 1

theory: Systematic analysis of how organizations and their component parts act and interact

Answer 1

organizational theory

Question 2

Sets the stage by clearly defining the intent and goal of the unit or organization

Answer 2

mission statement

Question 3

Future-oriented, purposeful statements designed to identify the desired future of an organization

Answer 3

vision statement

Question 4

written statement that articulates the values and beliefs held about the nature of the work required to accomplish the mission

Answer 4

philosophy

Question 5

4 factors influencing philosophy

Answer 5

-views and beliefs
-stage of professional development
-education
-technology

Question 6

reflection of the norms or traditions of the organization as
exemplified through behaviors that illustrate the values and beliefs of the organization

Answer 6

organizational culture

Question 7

3 characteristics of organizational culture

Answer 7

-complexity
-formalization
-centralization

Question 8

4 factors influencing organizational development

Answer 8

-consumerism
-change
-competition
-legal/regulatory

Question 9

3 phases of shared governance structure evolution

Answer 9

phase 1: rep staff nurses are members of clinical forums
phase 2: rep staff nurses belong to committees
phase 3: rep staff nurses belong to councils with authority

Question 10

5 types of organizational structures

Answer 10

functional
service line
matrix
flat
shared governance

Question 11

an administrative concept imbedded in how organizations are structured

Answer 11

bureaucracy

Question 12

characteristics of bureaucracies

Answer 12

-formality
-low autonomy
-hierarchy of authority
-rule dominated environment
-division of labor
-specialization
-centralized decision making
-high control

Question 13

advantage (1) and disadvantage (1) of bureaucracy

Answer 13

advantage: efficiency and productivity through high control and clear labor division

disadvantage: frustration and delays due to low autonomy

Question 14

type of organizational structure: functions necessary to produce a specific service or product are brought together into an integrated organizational unit under the control of a single manager or executive

Answer 14

service line structure

Question 15

type of organizational structure: arrange departments and services according to specialty

Answer 15

functional structure

Question 16

type of organizational structure: centralization of authority in administrative bureaus or government departments

Answer 16

bureaucracy

Question 17

type of organizational structure: complex and designed to reflect both function and service in an integrated organizational structure.
-the manager of a unit responsible for a service reports to both a functional manager and a service or product line manager

Answer 17

matrix structure

Question 18

type of organizational structure: delegation of decision making to the professionals doing the work, removal of hierarchy, decentralized decision making

Answer 18

flat organizational structure