ch 21 selecting, developing, and evaluating staff

Question 1

key behaviors for performance appraisal

Answer 1

-quiet, controlled environment
-relaxed and professional atmosphere
-put employee at ease
-review specific examples of positive and negative behavior
-allow employees to express opinions
-write future plans, goals, training
-set follow up date
-show the employee confidence
-be sincere and constructive

Question 2

theory about roles: Roles within organizations affect an individual’s interactions with others.
-Role acquisition, role clarity, and role performance are enhanced by the use of clear position descriptions and evaluation standards.

Answer 2

dynamics in organizations theory

Question 3

written guidelines detailing the roles and responsibilities of a specific position within the organization
-functions and requirements of specific role in institution

Answer 3

position description

Question 4

type of interviewing: requires applicants to provide an example of a situation that they experienced that highlights how they deal with a particular issue.

Answer 4

behavioral interviewing

Question 5

who selects new nursing staff

Answer 5

nursing manager

Question 6

process that acknowledges the values and judgment of individuals and trusts that their decisions will be the correct ones

Answer 6

empowerment

Question 7

individual evaluations of work performance
-can be informal or formal

Answer 7

performance appraisals

Question 8

process that involves the development of individuals within an organization
-personal approach
-individual or team based

Answer 8

coaching